HVAC reviews in Garner, North Carolina

They came out quickly and diagnosed an issue with my heater. The combustion blower had failed. Cost me $99. I’d give them 5 stars for that. The estimate came back at $1894. I questioned the amount and looked up the part. It was about $700 retail price. They told me they reviewed with service mgr and he said it was a standard cost. I sourced oem Trane part for $400 online. It literally took less than 20 minutes to install.

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC which was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family.
-Travis

Biggs HVAC (technician John) did a great job. They were running behind due to unforeseen circumstances but kept me updated and when John got there I felt like he went above and beyond to make sure we understood out new equipment. Great experience.

Jonathan was fantastic. Very polite as well as professional. He took care of our HVAC issue with no problems at all. Biggs is quite lucky to have such a competent employee. Would definitely recommend these guys.

B. Murph is excellent at his skillset. He brings a very calm and professional demeanor to the table. B. Murph identifies the issues and provides options for repairs.

He is ALWAYS welcome to service my HVAC system

Thanks a bunch B. Murph!

LTC(R) Mac

Best in the Raleigh area.
Always attentive, always looking to save you money, and great honesty.
Great communication.
Have used them for more than 30 years.
As I said before.
They are the best! Didn't look anywhere else call BIGGs

Chuck is very knowledgeable in his profession - thank you for your service

AC went out in our house, contacted Biggs. Customer service rep was outstanding. It's the middle of summer so it did take to days to be serviced. Tech Kory came in did his diagnostic testing and determined that it was a thermostat. Very thorough with his diagnostic. Very pleased with service.

Ryan and Michael were great to work with. Very thorough and very knowledgeable

Biggs completed the annual HVAC inspection, checked system and changed the inside filters. I recommend Biggs and their highly qualified technicians for any HVAC, plumbing and electrical services. Very professional and always on time for scheduled appointments!

Will from Biggs Heating and Air completed our maintenance. He was thorough in his explanations of what he needed to do and he provided a summary of how everything looked and functioned. Great job!

David did a very good job. He even helped me change the batteries in my thermostat. He explained to me that the heating
system is in good shape. On a scale of 1to 10, David came in at
15! He is a very pleasant and well-mannered young man. Have a
nice day, Bryce

Jonathan arrived on time as scheduled.
found him to be extremely courteous and professional. He explained the function of this part and gave me ideas of how I could run my 2 zone system more efficiently.I had many questions and he took the time to answer them.

"Misdiagnosis, weeks without AC, and refusal to finish the job"

I've gone back and forth on whether to post this experience. But as a new dad, I would hate for someone to go through what we went through. It's been a terrible experience and I hope that our review can help other families steer clear of this business.

In summer 2025, during a 100°+ heat wave, we called Biggs because our AC stopped working. We had used them before and even signed up for their annual maintenance plan because we’d had good service in the past.

This time was different. Their tech diagnosed a coil leak, ordered the part, and told us it would take weeks to arrive. We spent 3 weeks in extreme heat (with a 5-month-old baby and 2 dogs), buying multiple window units and staying in an Airbnb and hotel to cope.

When the part finally arrived, they discovered they had ordered the wrong one — because the original diagnosis was wrong. I spoke to the GM and later the owner, explaining what we’d been through and asking for help covering some of the costs we incurred due to their mistake. They refused, saying it was “our problem” that we stayed elsewhere, and dismissed the expense of the window units as unnecessary.

They offered to waive the cost of the part and labor, but then abruptly canceled the repair entirely, saying they didn’t want me as a customer. They refunded what we had paid so far but left the AC unrepaired after 3 weeks of delays.

We hired another company, who quickly fixed the actual problem — which was not the coil leak Biggs claimed.

John was my service technician today during an Emergency weekend AC outage.
John was great!
Personable, friendly, professional, knew his profession well.
I am very comfortable in saying that I believe he did everything under his control to ensure we were taken care.
I also got a nice discount for participating in their annual PM Program.
Thanks John.

I’ve been using Biggs for years- their customer service and maintenance services make sure we get reliability and long life from our HVAC equipment

Brian M. aways does a good job servicing our HVAC. He takes time to answer questions and makes suggestions when appropriate.

Brian was on time, quick, concise, courteous with great candor and demeanor. The entire experience with all aspects of Biggs has been a truly pleasant experience. We are more than pleased with the choice and will recommend to anyone we encounter. Thank you. The Stevensons

I have been a customer of Biggs Heating And Air shortly after I had my new HVAC system put in almost a decade ago, they have been servicing it twice a year for maintenance and I have been very happy with the service. When I called yesterday with a problem, she was able to get someone out here today. Jonathan was my technician, and he was able to identify the problem quickly. We discussed short and long term options for my system; he is very knowledgeable, very patient, and very good at explaining things to someone who does not understand HVAC systems. I would highly recommend Bigg’s HVAC and their technicians!

Service tech, Jonathan, arrived on schedule, quickly diagnosed our problem, and got our AC restored! He explained each step of the work and was courteous, as well as knowledgeable about our Lennox system he repaired! I will ask for him again should we require his services!! Thank you!

The induction fan on our Trane gas pack failed. Aaren found the problem quickly and ordered the part. When it arrived, he installed the new part and also cleaned up the gas jets and igniters. He was very professional and did a great job. Very pleased with our service.