HVAC reviews in Garner, North Carolina

After compared quotes from several companies, Eco Green offered me the best price. The installation crew did an excellent work. They are on time, polite, very good workmanship. The back office staff update me the project progress to make sure I am knowing everything about the project. It is really a first class operation. Thanks Eco Green Air

Very professional personnel. Ricky and Chris came early this morning after AC stopped working. After informing me that the compressor was no longer good and it would take a few days for the replacement. Ricky and Chris went and got me a window AC unit to help cool things down. I have breathing problems and the temperatures outside was 96 (feel like 105). They genuinely cared !! They came back today (24 hrs later) and replaced compressor and home is cool again. I appreciate how much they cared and were quick to fix issues. I would recommend Eco Green to anyone who wants a reliable and trustworthy and very friendly company. Thank you again to Rick and Chris.

Sue Musicaro Sylvester

Aaron Manzanares evaluated the possible install of a Ford EV charge station today, 7/11/25. He did an excellent job looking at options and explaining those to us. He collected some of the documentation using his phone camera for helping to develop a quotation for the charging station. Overall his preliminary work and customer service was excellent.
Don & Cheryl McNary

Representative and installation team were very professional, on time and explained everything about the product and operation.of the system.Best quoted price in town. Completed installation less than 24 hours after notification.

2025 UPDATE: We hired a different company, Bowman Heating & Cooling, to fix the problem. I had three independent proposals, and they all said the same thing: insulation is good, the unit is OK but maybe underpowered, but the ductwork Eco-Green Air installed was far too large and far too long, with too many splits, for the unit and the space, and so air was barely moving. Imagine blowing through a large PVC pipe versus blowing through a small straw, they said. Bowman put in 8-inch round ductwork, did not need to replace the unit, did not need to tweak insulation and the upstairs stays much cooler now. We then happily hired Bowman to then install a new unit for our main floor during a home renovation, and everything is working wonderfully. I recommend Bowman HVAC for good work and reasonable rates.

If Eco Green Air's owner had come out and looked at it himself, like he said he would, he might have seen the same thing, rectified the problem, and we would have been satisfied customers.

7/11/24 UPDATE: Owner says error is mine, that their engineer recommended insulation upgrades that I did not make. This is wrong. I shared documentation showing I was told to upgrade to R38 and that's what we installed. Current owner is not replying to that, just insists that's the issue and it's my fault. Current owner wants to benefit from old owner's 5-star reviews but doesn't want to honestly address a 1-star review from a truly costly situation. I did not create my problem, staff still employed at Eco Green Air did. It's a mistake, just help rectify it. You offered a load calc then reneged. I'll get it and share the results, and happily remove this if there error is in fact mine.

6/27/2024 UPDATE: Owner promised a load calculation at his expense in April to investigate. This did not happen: I paid $400 for a service call & they refilled refrigerant, which had negligible impact. Two months later, still no load calc. As I've documented to the owner this week, our upstairs is 77 degrees at 10pm despite being on full blast at 66-degrees 24/7. This is his definition of "we have engaged in a manner that has improved the issues you were having." He is refusing to follow-through on that promise nor any further discussion until I remove this review.

He also told me that I installed the incorrect insulation and the error is mine, but my email thread with them and the insulation installer shows I originally updated our attic insulation to what they told me to get. Pointing this out did not sway him to reconsider his perspective.

I hope to resolve this. I would remove the negative reviews, but it wasn't until I posted a negative review that they replied to my request to discuss the inadequacy of this system at all. I hate to be this difficult. For now, we're at a standstill.

ORIGINAL REVIEW:
Sold me a whole-house series of mini split units, both ducted and ductless, for our 1970s split-level home, to replace the entire heating & cooling system during a renovation.

The DAY they finished the job, Alan said "I never liked that unit in your attic, it's underpowered." I was never told there was going to be a power issue.

He was right. Our upstairs can NOT get cool in the summer, despite updated insulation per their requirements, and running all A/Cs throughout the house 24/7.

I have no idea why they sold & installed this.

That was $20,000 and we've had to purchase window units for anyone to be able to sleep upstairs (see the photo). I expect this to hurt our home's resale value substantially.

I did not insist on using mini splits. I was interested, but also got quotes on zoned central systems. This has been a huge & costly mistake.

They assured me the would follow-up to help address the issue... six months ago. I keep contacting Henry. Nothing.

The most recent service they did, they re-assembled a wall mini split incorrectly, causing water to drip. So I skipped a second day of work for them to come fix it.

Thanks Eco-Green Air.

Installed a new system today, Really great job, super clean installation and attention to detail. Arrived on time and very professional. I highly recommend these guys for HVAC.

These guys are great! They are very professional and responded quickly when I needed them in a pinch! I would hight recommend Eco Green Air for you electrical needs!

Dependable, knowledgeable, professional, courteous. Eco-Green came on time as promised. I rely on Eco-Green to keep my HVAC systems running and they deliver.

Your service technician walked me through the process of checking on the unit outside and then upstairs in the attic. Bro did a great job and now I know more about my system. Great service from a great company. I needed a quick appointment today and ECO Green made it happen. Thank you for your attention to my needs as I will sleep better tonight due to your help.

It only took 3 weeks!

We had a new HVAC system installation. This company was chosen out of 4 quotes because of the personal communication from the owner. Our first impressions were he was personable, empathetic and went above and beyond to win our business. We even decided to upgrade our system.

Three weeks after the install, the system experienced a failure. After noticing something was wrong, I contacted the office immediately. No one picked up even though the office hours were open. I left a detailed message. My fiance and I called and texted several times - no response. Finally, the owner responded and scheduled the tech to come first thing Saturday morning.

The technician arrived and stated a new compressor has to be ordered. Due to the summer heat, we asked to see if the part could be expedited. He informed us he would find out. In the meantime, he stated he will return and place window and portable units to keep us comfortable. A few hours passed by and he did not return. We called and texted, no response. I had no choice but to get a hotel room for the night.

On Sunday, the owner informed my fiance someone will be coming to install the portable units early afternoon. I waited about 4 hours and no one showed up again. No one responded to our texts or phone calls. I rushed to Home Depot before they closed and purchased a portable AC unit just to get some reprieve.

Monday morning, my fiance showed up at the company. As he was finding out information, no one offered any apologies for all the inconveniences this caused. The manager stated they will be at the house and install several units. My fiance checked on the compressor order because he was willing to travel and pick it up himself. Nobody had any information where the part was coming from. How could this be?

We waited another week and a half and contacted the company again to find out the status of the order. The general manager confirmed the order was coming that afternoon and the install will be done the very next day.

I give this company one star for their poor communication skills, and not providing consistent updates. You should be cautious of an owner calling everyday wanting your business and having poor follow-up after you've paid. The continuous no shows and lack of concern didn't help build any trust and loyalty. It hurts the company's reputation in the end. We understand things happen, but the way they handled the situation didn't make it better.

To this date, the owner is still unresponsive.

Alex was very knowledgeable and he explained to me what might be happening with my air conditioner. Eco Green is the best air conditioning service company that I have experienced, I am very impressed and pleased with Eco Green!

Much thanks again to the Eco Green Air Team ! From the beginning everything was smooth and easy going , bid shoutout to Alex & Chris they came out did an amazing job on my HVAC unit got my unit working again me & my family we’re Happy 🎉, Highly recommend this team for sure anytime to everyone I guarantee they get the job done right.

On time, polite, knowledgeable, and professional. Expedited parts, and we're back in service. Highly recommended for HVAC repair and service. Special thanks to Alex Serrano for his excellent service.

Pretty disappointed so far. Crew came out to install a mini split system. They broke their vacuum pump by running it without oil, so we were without A/C over the weekend. They came back on Monday without the remote control for one of our units, so they could not turn it on or complete the installation. It has been over a week now and no one has returned to complete the installation and no one has called me to explain what is happening. They also messed up my dropped ceiling in my basement. The crew had no idea how to do it properly. They have also sent me a bill for an additional fee for the missing remote control. The workers were nice, but poorly managed and not trained in installing the equipment properly.
Update 6/5/24
I read the response from the owner and he was misinformed about the job. At the time of his message, the remote was not delivered and my ceiling was not repaired. He called me a few days later and I gave him a detailed account of the problems. He was very polite and told me there would be no extra cost for the remote and that they would pay for fixing my dropped ceiling. He also told me they would fix a loose electrical conduit connection to the outside compressor.
Last week, they came to my house twice with a new remote, but it did not work either time. I was told that they needed to get a different sensor for the basement unit and that it should be available this week on Monday. It is now Wednesday and no one has come back to my house and no one has called me. I am hopeful that all the shortcomings of this company we be resolved soon, but they are still not moving quickly or communicating with me. I am still very disappointed.
Update 6/17/24
I had to call Eco Green Air last week to ask when they were coming back, as no one had called me. I was told that someone would come today with the sensor. Technician came on time, but had the wrong part. It was relatively easy for me to use my phone to find the correct part. Only took me five minutes to find it. Why can't someone at this company do their job and find the correct part the first time?

Thank you Eco Green for saving me a bundle. Had to replace my outside AC unit along with replacing the entire gas furnace in the attic. After a few calls with other HVACs, I quickly determined I was getting the best deal. Service was promptly scheduled and the techs came on time. Cleaned up and got my home feeling great again. Would certainly recommend.

Technician (K Bro) is excellent, knowledgeable and Organised . Overall happy with Eco Green services, this is my 3rd year with them. All the appointments are very well managed and very good notification process

When we got our new HVAC installed, they installed the thermostat incorrectly. When we left for a trip we came home and it was only 47° in the house ( we set it at 66) . In regards to getting them to come over and fix it, they had to change the appointment on us and only had five minutes to work on it.

The company came in and did a cleanup and removal of all of the old ductwork and unit in order to prepare for replacement and the installation of the entire HVAC system. They did a great job!
Very neat and all of the old material was removed from the property.

The recent cold snap caused a problem in our heating system. Got a same day appointment and Bro K. came out to service our system. He's a good guy. I've done business with Eco Green Air for a number of years and will continue to do so.

Was excellent experience took us whole day to install the team cares detail

Work was very accurate and sensitively

Work wasn’t rough our family worried

About water gets into the unit

Bro (one of tech) was extra care for work

The most beauty of this team was

Enjoying work more like playing

We definitely go back to eco green

For next time and recommend to anyone

This is a new 2 stage heatpump system for 2 zones for both heat and AC. Good bid process...they answered all my question and provided back up details and specs.

Then came installed the system while I was away as agreed, removing the old system, fixed anything that needed fixing or correction. They came backbto install the Nest thermostats while I was around, and there was wifi in the home, replacing the old thermostats, so it works efficiently wirh the system. They set temps for my comfort level, and trained me on using the app.

Work was done well as promised, when promised, and they cleaned up after themselves. They sent me oi tures of what they did. I was very happy with the experience. I will use them for yearly maintenance of the system.