Reviews of local pros in Huntersville, North Carolina

Andrew and his crew did an excellent job! He showed me all of the problems with my hv/ac unit, explained how it worked and why it was no longer functioning. He then gave me several options and let me choose the repair plan. Everything was repaired and functioning by the end of the day! He also offered an option for reasonable maintenance service. I was very pleased with this company.

Our heat pump went out yesterday. Drew from Hornets Heating and Air came out and diagnosed the problem and did a temporary fix. The team came out today and replaced the whole system with a Trane unit. Added in a Nest thermostat for $1500 below previous estimates. Our system was a 22 year old unit so we knew the time was about up with it. Thank you again for a great job!

Drew installed new A/C unit back in May and said that he will come in a fall for a free maintenance. His technician came, completed the maintenance and charged us more than $100!. The charge was never even mentioned upfront. If we knew that it wouldn't be free, we wouldn't even have agreed to this "maintenance" of a new $9K unit. When we tried to confront Drew about this charge, he simply ignored the messages. Bad business practices. Do not recommend.

The company took over a month to complete install and pass inspection. Workers sent out made us feel uncomfortable. Owner (Drew) refused to answer his phone on multiple occasions. The coil had a leak in it which the company refused to repair. We had to get the HVAC board involved. Turns out they are not licensed to do HVAC installs and have already been told to cease install activity. We are now out $2000 from post install repairs since July 2021.

The A/C at the shop was not cooling enough for comfort I called Hornet and talked with Drew about my experiences with previous HVAC companies and some of the problems I have had finding a good, honest company I could trust. I have found that trust with Hornet. Great team and reasonable rates!
Thank you again, great job

After leaving a voice mail on a Sunday, Drew came out and gave me a quick fix until he and his crew could come out and permanently fix the problem. He and his crew came out and installed a new AC unit. They were professional, responsible and very kind. I not only have a company I know and trust for any future maintenance, I also have a new friend as well. I highly recommend this company and will use them again in the future.

We hired this company to do an complete HVAC install on one of our rehabs. They promised to have the job done in 3 days. After countless "no shows", un-answered texts/ phone calls to them, they finally finished the job 30 days later. I was only a few weeks after the work was complete that the HVAC unit froze up. We called Drew at Hornet's Heating and Cooling on Wednesday and he made an appointment to come out that Friday. He "no showed" for our scheduled appointment. When we contacted Drew again, he said he was running late and on his way. No one ever showed up. No call, nothing.

I had a heat pump installed 2 weeks ago & I still do not have heat in my home. After several call attempts,Drew was able to resolve my issue. I appreciated his hard work to make sure my heat was working. Kudos to Drew & Hornets heating! May 2023. I turned my air on for the 1st time since installation 4months ago. All I get is hot air. Tried ing/texting Drew & no response by phone or text message! I will not recommend anyone to use this HVAC contractor. Totally unprofessional.

This is the second time we have used Hornets Heating and cooling. The first time was a couple years ago for a gas leak. We had another company first come out and gave us a quote and before the guy left, that quote changed two other times for no reason. A friend recommended Hornets so we had them come out. Not only were they lower, but they fixed the problem right away and were so nice. Today we had our AC go out and again, they were fantastic. Within a few minutes of arriving, they knew the problem and solved it and we have cool air again. They are by far the best company we have ever worked with. Thank you!

Ghosted by Drew-Hornet HVAC.
Drew from Hornet HVA in Concord, NC came to install a new Hvac system in our home in April of this year. When he left he told us, and we thought we had a good unit we could depend on. Three days after he installed the unit, it wasn't cooling properly. He said his guys didn't fill the unit with coolant when it was installed and he topped it off. We only used the ac sporadically until the week of June 12th. Four days after we started using the unit daily, a water leak developed that damaged the sheetrock and the floor below. Thank God it was only a storage closet. I called Drew and asked him to come out and check it. He said he would be out that afternoon. After waiting until 8 pm, I called back and he wouldn't answer my call. I also sent him a text with no response. We had to call a plumber and another hvac company to fix the problems. The new hvac company said it was leaking coolant and oil. He said if Drew had done the proper diagnostic upon installation, he would have found the unit was DAMAGED. It cost us another 3000 dollars to correct the problem. I didn't see the post from a year ago that had the same experience until today. After he gets your money, don't expect to hear from him again. His failure becomes your problem, not his. Please DO NOT allow Drew to do any installation work at your home. I have no idea how he can have a 4-star rating when this has happened to so many customers.

Drew and his team were recommended to me after I had been fighting with my warranty people for over two weeks without AC. Drew came out to my house within an hour after i contacted him! The first thing he said was regardless of anything I’m going to get you cool now! He came out on a Thursday and put refrigerant in my AC that lasted until he could come back out and replace the system on Saturday. The service was impeccable! On time and very efficient! I would recommend them to anyone! Great team, great attitude and all round great experience given the situation!

Drew was punctual and professional. Responded right away and delivered. I was recommended by a co worker where in her community about 80% off the homes use Drew. I will recommend him as well to anyone I know needing AC work. He replaced a 2 ton unit and was $800 before someone who told me there price couldn’t be beat. He even installed the same day where the other company said they were doing me a favor and squeezing me in 3 days later.

Hornet’s Heating and Cooling installed out furnace 7 years ago. They used old parts with our new furnace, left the old unit in our attic and refused to remove in when we asked about it, and they’ve failed to return our phone calls over the last 2 years when we’ve had ongoing issues with our furnace. Two years ago my little one was born. He was 8 days old, our house temp was 55 degrees, we called Hornet’s Heating and Cooling, left messages, and they never returned our calls. Last weekend we had another HVAC come to our house to look into our heating issues. The other company came and informed us old parts were used when installing our new furnace and the lack of quality work of the installation. We haven’t had any heating issues since the other HVAC came out last weekend. I would highly recommend staying away from Hornet’s Heating and Cooling. They're often recommended because their pricing is slightly lower than other companies, but now I'm seeing why that is. The quality of the work and professionalism is lacking. I would highly recommend staying away from Hornet's Heating and Cooling.

Hornet’s Heating and Cooling replaced and installed a new outside unit 7 years ago and replaced the evaporator coils on the unit in my attic. This weekend my ac stopped working and I had another HVAC company come out to diagnosis. I provided paperwork from Hornets that I have a 10 year manufacturing warranty and a 5 year warranty on certain parts. After their diagnosis, they informed me the evaporator coils were damaged and that old parts were used. The outside unit was a 2018 model, but the parts were from 2014. Not only were old parts used, Hornets did not register the parts, therefore voiding the warranty, as well as the installation of the outside unit was of poor work. Now I'm having to pay another HVAC company to replace a unit that typically should have a usefulness of at least 10 years. I would give them 0 stars, but I have to give 1 in order to post this review.

Fast, Friendly, and did not do anything that was not necessary!

Excellent customer service and skill. Honest, reliable and very professional.

I won’t call you for appointment again. For two years in a row they won’t take appointments.

Have used this company for 32 years and in each case outstanding service and quality!

Just an awesome experience working with them. Wish I could buy an air conditioner from them every year. Just kidding about that part but they are awesome!

Trusted company. Been using them for the past few years. Fast and very professional. Highly recommend!

A&G services came out and serviced our Ac. Turns out it was just an electrical issue and they didn’t even charge us for their time! Very reliable and honest company! Will definitely do business with them again!