HVAC reviews in Matthews, North Carolina

Matt was very thorough and explained everything to us in detail. I was so pleasantly surprised they came out within an hr after I called. I will highly recommend to friends and family. So happy we got the yearly plan.

My technician was polite, professional and knowledgeable. He quickly diagnosed two issues which we were unaware of - one was a small gas leak in our basement unit and immediately resolved the problem. I’m very pleased with my maintenance contract and the technicians who service us.

I was very satisfied with my service technician, George. He was professional, experienced and very personable. George was able to assess the problem, explain what it was and proceed to take care of the issue. I was not satisfied with the calls that I made at 8, 10, to the answering service who did not pass on the information. Overall I am very satisfied and thank you to George!

Really disappointed with our experience with this company. We built a new home and hired them to handle all the hvac work. They were recommended by a friend who works for a popular home builder in the area. MTB installed an upstairs bonus room thermostat with a short fuse. We moved in a little over a month ago and the heat strips on the heat pump on this side of the house have been running constantly due to this fuse. We do not use this area often it would not have been something we notice. We get our first electric bill from Duke… $1300 total. You can see on our duke energy app from when they turned on the system after their final “inspection” to the day they fixed the issue and our energy usage has dropped drastically. This should have been caught during their final inspection. And now I question the quality of the rest of their work. How they took ZERO accountability for this and offered no compensation for this screw up. The technician that came out and fixed the issue was amazing and so kind. But the company overall needs to stand by their customer service and take accountability instead of brushing off a customer who had given them thousands of dollars. It took them days to finally address this problem just to finally tell us we are stuck paying the bill.

Our technician, Jeff was very polite, listened to our issues and then begin his assessment of our problem. He was very helpful and explained fully what he found. Unfortunately he was not able to fix the problem as it required more expertise due to duct work, boards and other issues. We have used MTB many times at other residences and they are always professional and are able to complete any repairs. I highly recommend them.

We've used MTB for 11 years now, they come twice a year and will catch the problem before we have one. Today Trey found our level II unit wasn't heating up, so he took extra time to find the problem, fix and to come back in 2 months to check to insure its fixed.

Good customer service. They just completed the heating service on our HVAC units. Tyrone, the technician, was on time. He also called to inform me when the service was complete. The only thing keeping it from 5 stars was he said he would email our report detailing what he did and what he found. That did not occur.
2/16 - coming back to update to 5 stars. Upon receipt of this, the service sheet as immediately sent to me. also in total honesty, technician did mail the sheet but it took longer to arrive and ended up in my SPAM folder. Not sure why when other MTB emails go straight to my inbox.

Phenomenal service!!! Tamara did a great job assisting me on the call this morning. She was able to get someone to come in asap and they even came earlier then scheduled. Ian came in and took care of my HVAC issue while I was in a meeting. I am also very pleased with the maintenance program they have in place.

I am so relieved that the MTB Mechanical team got someone out to check my furnace on the same day I called. Otherwise we’d be without heat during the snow storm. The mechanic was thorough and transparent about the issue. There’s nothing better than doing business with an honest company. I’d recommend them for sure.

George Barnes came to service our unit and was able to come earlier than originally planned. He was skilled, knowledgeable, honest, professional, courteous and completed the work quickly. Thanks George and MTB! - Rob Lind

We were so happy with the MTB team!
Our HVAC system died during the recent cold weather. MTB was able to schedule an appointment for us the next day to check our system and then schedule to replace our HVAC system for a very reasonable price quickly.
All the team members were very professional and answered all our questions.
We have been loyal customers for many years and would not think of calling anyone else.
Thank you

Josh Newell was our Home Comfort Advisor, and he did an excellent job explaining all of our options in a professional and friendly manner. In addition to MTB's strong reputation, the customer care that Josh provided is one of the main reasons we selected MTB to install 2 additional airducts in our sunroom! The 2 installers who installed the airducts also did an outstanding job! Overall, we are very satisfied with our experience with MTB, and we highly recommend them for your next project! A+ Rating!

MTB has been my HVAC go-to for 4 years! I’ve only needed seasonal maintenance and a minor repair so far, however, I appreciate the level of detail the technician shares about my equipment and its health. I know that if I had major repairs or needed to replace a unit, they’d be there for me. Craig has been our guy for most visits, and my dog sure loves when he comes!

Thank you Elizabeth and carrier for the fabulous customer service and amazing robot display

Nice people

Great as always

Great staff, reliable and knowledgeable. Always a good experience

Always helpful!!

Why when I'm told I am 2 minutes in line on a call that after 15 minutes, it's 14 minutes wait? Wow! Not taking calls in order of receipt?

Awesome customer service. Was helpful in providing solutions for my customer.

Elizabeth C saved the day for us today staying late to provide phenomenal customer service! Thank you Elizabeth and thank you CE!