Appliance Repair reviews in Raleigh, North Carolina

Terrence was extremely knowledgeable, helpful, and nice. He did a great job and resolved our issue!

I had a service scheduled through my home warranty company American Home Shield (AHS). The technician arrived promptly and diagnosed the issue, which required a replacement part. He then ordered the replacement part needed, which was delivered directly to my home within about a week. I then easily able to scheduled the return visit online to complete the repair. When the new technician arrived, he worked quickly to install the replacement part to repair my dryer. He was kind and courteous. It was easy, stress free, professional service.

Sears has cancelled our repair three times, on the 4th time with me taking a day off work, tech claimed I was not home and to have left a voicemail neither of which are true. This is completely unacceptable and when attempting to talk to a human, Sears makes that virtually impossible.

The technician took his time to checkout everything in order to see if he could find any issue with the dish washer. When he was done he explained what could have caused the issue.

Your worker did not show up, cancelled, and rescheduled 5 times prior to him finally showing up. I had taken off work or had someone to be at my house to allow him in numerous times, for him to cancel and reschedule every time. This is horrible customer service and shocking considering you are Sears & you’re supposed to be known as a professional company. This was not a great situation and I am very displeased.

dID A GOOD JOB ON TIME AND VERY PROFESSIONAL. eXPLIED OUR OPTIONS

They have no organization. Do not properly address or greet guest. Will make u waste time not once but twice & look at u like ur the problem. I wana give no stars but I cant. Worst customer experience EVER!!!!!! Big reason why Sears Shut Down. They neva learned out to WOW A GUEST.

Technician was very professional and gave me great information on what had to be done with my system made sure he walked me through every step showed me all the pictures of it and called it into my warranty company for further services excellent service man

Willie R was the tech scheduled to come to my home today. He never showed up, didn’t pick up the phone when we returned his call, sent him text messages (that he read) and didn’t respond. Although he never showed up (we have a camera and I was watching all day waiting for him) he completed his ticket as if he showed up and completed the service. Now we are having issues getting a new tech to come because he LIED and billed for services he did not render. Spent an hour in the phone with Sears getting transferred for over an hour only to be told that we need to call back tomorrow. I’m sure this is not the first time this tech has lied and collected money for services not received. Wish I could give ZERO stars. Update 6/11/24: responded as requested by Sears (see below) and got automated responses from their Facebook page. No resolution or response back from them even though they requested I reach out to them. They are giving the illusion that they care and will resolve your issue by responding here on Google but then don’t do anything. Beware

Phil came out to assess and fix my washer and he was awesome! He thoroughly explained the issue with the washer and walked me through the process. He was courteous and friendly throughout. I would highly recommend this service and Phil to anyone!

The technician was very knowledgeable and very helpful, my dryer is working and I am very happy with your company and technician who serviced my dryer, he also gave me the reason it happened, so that I can now prevent this reoccurring in the future.
Thank you.

LaRinda White

Terrance was amazing, explained everything thoroughly, he was great!!

Tech was great...but if I provided stove model.. why did the tech not have the part. When I first made the appointment the service charge said $120 ...come to find out it was $129. I will never call for service from you again!!!!

Philip diagnosed and repaired a defective fan switch in my stove top. He explained the process and showed me what was going on, both in the diagnosis and the repair phases. Ask for Phillip if you need someone who knows what they’re doing. He’s knows a thing or two, because he’s seen a thing or two. #thumbsup

Willie is a very knowledgable technician that provided very a very thorough analysis of my situation. He left my systems ready for the summer, while also noting his work to minimize any issues for the next time service may be required.

Sears Home Services missed their scheduled service window, which was frustrating. When they finally called to inform me they were running late, they also tried to sell me their home warranty service—not the best timing. I would have appreciated better communication and a focus on the service I had already scheduled.

Timothy M. the technician never showed but indicated he came and worked and closed the ticket. How do I rate your services? From. 1 to 5 ? Who are they accountable too?
And again Philip the tech sent a message that Assurant filed wasn’t not correct so he couldn’t come out. I did call Assurant and it looks there was no issue with the order.
It’s just a waste of time!

Mr. Terence Jenkins was amazing!!! He was very kind, knowledgeable and respectful. He is the epitome of Superior Customer Service!!!

My air conditioner was not fixed. After waiting for a week in the sweltering heat to get service. Then the technician left without a word and I still don't have air conditioning. I paid the deductible and for what? I am very disappointed.

Terrance was very transparent in his diagnosis and resulting quote. I appreciate that he shared his experience and knowledge with me where appropriate.

Johnathan was super nice and helpful when he came to the house to check out the washer. Would recommend!