HVAC reviews in Raleigh, North Carolina

Very quick response time and reasonable prices!

The service was outstanding and I appreciate the quick action the company took to fix the problem. Excellent work!

American home shield sent them and they got here and resolved blower fan issue quick. I highly recommend them.

The tech was nice and knowledge but the company itself did not work on duct board so don’t call them if you need duct work.

Caesar was great .. on time .. reliable and honest .. highly recommend..

Justin is very professional, knowledgeable thorough & paitent! Thank you.

Just had a tech come adjust the dampers and do a check up on my unit. The tech was very nice and knowledgeable. Would highly recommend!

Company replaced a few parts on my gas furnace but issue was still not fixed. Finally sent someone out for the 4th or 5th time and said they can’t figure out what is wrong so we have to find another company to fix it. Very frustrating since we’ve had a heating system that has not worked for over a month now in the winter time.

I had American Home Shield home warrenty and they use JW Ultra Heating and Air to service their clients. AHS called Ultra and one of their tech came to my house and looked at the unit, put gage on the unit to see if the level of freon knowing that AHS only pays 10$ per pound. The tech then saya to me, its going to cost you put of pocket 850.00 for freon and I had to pay him that day right then before he could fix the cause of the problem. So I refused to pay it and sent the tech on his way.
Two days later I had another tech come out to the house to get a second oppion. When I told him I didn't have 850.00 for the freon, he said 850.00? It only holds two pounds of freon and it will only cost you 250.00.
Meanwhile, I had already cancelled AHM becauseI was upset based what the teach from Ultra Air said to me.
Knowing he was lieing to me because I was a women and at home my myself.
I am reporting this company to the BBB for insurance fried.
Also I would not recommend this company to NO ONE !!
I am not done with this situation because this company cost me 4,500.00 dollars for a new AC unit.

Trash! I put in my work AHS warranty request in at 5am. Called JW Ultra Air at 7:30am 8, 9, 10am. Never returned my call. Called AHS at 10am to get a different company to do work. They were able to reach JW Ultra Air & they said they were going to call me. 12pm I called Comfort Monster & canceled. JW Ultra Air is straight trash & unprofessional. At least call your clients back & let them know if you can come out same day or different day instead of dragging them so they won't be able to get service. This company obviously doesn't give 2 sh*ts about anyone!

Update- 7/9/20 @ 4:30pm- Received a call from the manager ofJW Ultra Air apologizing how everything went down this morning & the issues they were having with their phone system. In my opinion any company willing to do that gets a fair shake in my opinion. Thank you for calling me & explaining you situation.

TLDR: Ask for Moe!
I had a horrible situation where my AC unit condensate line was leaking like crazy, even though the unit had been serviced by another company over the winter. I called up JW (via American Home Shield) and they were able to come out the following week (busy schedule, high summer!). JW sent Moe who was kind, patient, professional, and extremely experienced in servicing and understanding AC units. He was able to explain to me the source of the problem and how to diagnose if the problem was going to recur. I would definitely use JW again, and recommend Moe to others.

UltraAir installed the HVAC system in our new home. We had so many problems and UltraAir did little to help. First, the blower motor was off balance and shaking the house. UltraAir could not figure out the problem. We had to call another company to diagnose the issue in order for UltraAir to fix. Then, our system did not keep up over the summer and we had condensation on the vent covers. UltraAir tried to tell us this was normal. After 2 months and involving our builder, we finally got UltraAir to check the system. We got a better technician this time, Moe. He found that the fan speed had been set incorrectly when the blower motor was replaced. The system started keeping up after he fixed that, but we still had condensation issues that UltraAir considered normal. We had a home inspection to prepare for our 1 year builder walk through and found multiple areas of duct work that were not sealed properly. The inspector said it looked like they just skipped the last step of putting mastic on. We had a different HVAC company come seal everything and the system seems to be working well now. I understand mistakes happen, but want to work with a company that stands behind their work and fixes their mistakes. That is not UltraAir.

Justin provided excellent service. Knowledgeable, transparent and honest. Job well done!

Our air conditioning stopped working about a week ago, scheduled for a technician to come out, and Justin showed up and was very helpful, solve the problem quickly, explain to me what the issue was and how do I identify If the issue was happening in the future. Absolutely fantastic experience!

Excellent customer service with quick response! Air conditioning stopped working during heat advisory, with temps close to 100 degrees. Received appt within a hour for the next morning. Text message notifications received with expected arrival time. Technician, Moe, was wonderful, friendly and new his service. Got air up and running quickly with a low price!

My 16 y/o+ heat pump went out for its annual summer vacation. Called AHS for warranty repair. Totally ready to trash the heat pump and have a new system installed. Jimmy worked up an estimate for my ideal system, but I decided to sell my home so I opted to just fix the old unit. He did such a good job the unit is working better than ever (used to never turn off in the summer until late at night) but now, it only pops on two or three times an hour. My electric bill is about 40% less. I'm just amazed! Great job, Jimmy and team! Thank you!

I have to admit when I first read the reviews I was leery. However, this company is totally awesome. They surpassed all my expectations. I had a call ONE hour after putting in the service request with AHS. To my surprise the service was going to be within a couple of hours. The tech they sent, Mo, was super nice. You can tell he really cares about his work and customer service. Will definitely recommend in the future. Thank you for getting my system working!

James was the bomb! Our unit is old and one they no longer work on because of issues with the manufacturer. He took a look at it to see if it was something that he could fix. We lucked out and it was the compressor! He had cool air running in less than ten minutes. We were sure who ever came to us would just try to sell us a new unit. Very thankful that James is an honest guy. We will definitely be using him in the future when we do need to replace our unit!

"I had a fantastic experience with Justin, the air conditioner technician. He was professional, friendly, and took the time to answer all my questions thoroughly. Not only did he fix the unit efficiently, but he also provided helpful tips to ensure it continues running smoothly. His expertise and customer service were top-notch, and I highly recommend him to anyone in need of HVAC services!

TLDR: Went through our home warranty (AHS). Called JW Ultra after the service request was filed on warranty website. They had a technician in the area and got to us within 2 hours of the service request. Our technician (Cesar) was on time, professional, polite, and efficient. We are absolutely thrilled with the service. Will recommend to others and absolutely would use again.

Full review:
We placed an service request through American Home Shield on Wednesday. They assigned a repair company that told us they would not be able to be out until the following Tuesday, but put on the AHS website that they had scheduled an appointment for same day. We looked them up and were disappointed to see that they had low reviews and didn't prioritize warranty customers.

We canceled our work order, were refunded, and assigned to JW Ultra Air Heating & Cooling. We called them right after the service request was issued, and they said they would be out within 2 hours. 90 minutes later I received a text that Cesar was on his way. He was cordial, professional, diagnosed the problem immediately, fixed it, and we were good to go.

While I understand we were lucky to get someone out this quickly, I would recommend their service to anyone.

Thanks for the help and excellent service. Companies like this are hard to find nowadays!

Cesar was great! Reported to the home on time and quickly identified the problem! He was able to exchange the part and fix the air conditioning issue. Very kind and professional!