HVAC reviews in Raleigh, North Carolina

After bidding a full system replacement we landed on All American Heating & Air Conditioning. They were the last company I planned to have come out and honestly I was ready to move on with a different contractor but Ryan changed my mind. He took all the time I needed and answered all the questions I had. Their pricing was the best for a comparable unit. The biggest selling point Ryan got me on was the install team and their longevity with the company. From every thing I have read, it is less about the product and more about the install. Ryan did not lie. The install team was thorough yet efficient. They were super clean and kind. I would, and already have, recommended them.

Justin was in and out of my house in under an hour and had my AC running again in the middle of the July heat. He probably saved my marriage. Won't hesitate to do business with these folks again; already got a call in for some plumbing work.

Edit: Google won't let me leave a second five-star review so I'm going to update this to include Curtis who came out to help me fix my sink today.

And by help me I mean he totally installed the thing while listening to me run my mouth for an hour.

Terrible service. Bought part because Don said it will be sent ups overnite snd installed immediatlely That didnt happen. All I Got was a light apology. He couldnt even track the shipment. I ended up calling All American supplier-Baker. Who ended up shipping 4 days later ups ground.
This was an upselling con job. No air conditioning for 6 days with temps in 90’s
Sent letter to Chris Gray -President Noting We pd Money for one day service not six days
Have yet to receive compensation for upselling and disrespect from this company

I love working with All American Hvac. Their technician was very thorough, informative, and made some recommendations for bettering my system.

Could not be more pleased with the service you provide! The technicians are professional and knowledgeable. Jack and Will just completed my maintenance check. They were outstanding! Changed my filters too which is much appreciated. Thank you!

We had a fantastic experience with All American Heating, Air & Plumbing! Our home warranty service couldn't reach us for 2 days to replace a heating element in our water heater...middle of Winter with 2 toddlers, that wasn't going to fly. All American came to the rescue for a same day repair at a fair rate. Curtis was great! Miss Aggie was also wonderful to work with. 10/10.

I had an issue with my new build, and this company did an outstanding job diagnosing and repairing the problem. Our tech had great attention to detail and was able to reach out and collaborate with his teammates for a second opinion. It’s awesome to see a company that not only hires skilled professionals but also actively supports them in delivering excellent service. Highly recommended!

Curtis did a great job problem solving and trying to be efficient in the fix. Happy with his work and overall servixe

Technician needs to be more informative. He did not introduce himself, did not explain what he did, nor let me know about the condition of the unit.

We got involved with All American in August 2024 due to a cooling issue. They replaced the TXV and filter drier and offered us a discount on their Energy Savings Agreement, which we purchased. The system worked through the rest of the summer, but when we restarted it in March 2025, it wasn't cooling again.

A tech came out and said the thermostat was the problem and advised us to replace it. We did—and he installed the new one—but the system still didn’t cool. Despite our Energy Savings Agreement, which includes half-price service calls and 10% off repairs, they charged us full price.

They came back again on 4/4 and once more charged full price for the call. This time, they handed me an invoice stating the blower motor needed to be replaced—with zero explanation. I only found out what they supposedly diagnosed after my wife had already paid the invoice.

By then, I’d lost confidence in All American and called another company for a second opinion. That tech said he didn’t believe the thermostat was ever the issue. He found a wire left unattached in the attic unit and discovered the breaker to the unit had been left off—which is why the system wasn’t cooling.

The next day, temperatures dropped and I tried running the upstairs heat—it wasn’t working either. This time, I called a Rheem-certified company. They told me there was nothing wrong with the blower motor. Their actual diagnosis? The thermostat had been wired incorrectly by the All American tech.

In short: multiple misdiagnoses, incorrect installation, full charges despite a service plan, and no communication. This experience was frustrating, expensive, and completely avoidable. I would not recommend All American to anyone.

Communicate well, friendly, they take time to explain what they did during servicesHighly recommend them !

Curtis was very helpful, courteous, and even called to let me know that he’d be ahead of schedule. I’ll be using All American and specifically be asking for Curtis in the future.

So this was my second attempt using them, and called into to what seemed like an answering service (it wasn’t) and was met with unhelpful service. Couldn’t get the person who answered to pay attention long enough to take care of my request. Instead was met with a long hold followed by a non response hold and giggling. My guess is the girl who answered was busy flirting with someone at the office. (I was put on hold but she didn’t realize i could hear most of what was going on)
I chose to find a different HVAC company.

I am including my original review below from last year when they did actually perform a service.

Had a tiny (non-emergency) gas leak by the meter coming into the house that required some wrenching of pipes. Called on a Friday and they were able to fit me in on Monday. The technician was on time and very courteous.
Service was good.
Pricing was steep coming in at $430 for less than 2 hours of work.
No parts needed just tightening of joints.
Would use them again in a pinch but would definitely shop around next time for a better price.

I have used All American for AC units for my home the last 5 years. Now that they also provide plumbing I have been very happy. Thanks All American!

Been a customer for 18+ years. Had to unexpectedly Replace Our entire HVAC system. They made it as painless as possible.

Trey was super helpful and quick in diagnosing our HVAC issue. He kept us informed along the way, and gave us some tips to keep the same thing from happening in the future.

We have had Tyler out to the house twice trying to improve a moisture/humidity problem. He is very knowledgeable honest & trustworthy. Highly recommend All American!

The technician was courteous and friendly. He explained everything to me in detail. He also installed my new filters and showed me how I was doing it wrong.

Always fast and friendly service that, unlike other businesses, has never pressured me with an upsell. They do great work, are incredibly knowledgeable and professional, and I absolutely recommend them to all my friends!

We’ve been customers of All American Heating and Cooling for over 10 years and could not recommend them enough.
Great service, amazing and knowledgeable staff and excellent customer service.
If you need them…
Call them now.

Grayson was our technician. He came out the day after our call, diagnosed the heating problem, gave us an estimate, and ordered the necessary part. The part came in after just a couple of days. Grayson returned to install the furnace motor. He got it installed and the heat came on! Grayson was a knowledgeable, friendly, and, very courteous guy. We enjoyed meeting him and will call All American for future maintenance nerds.