HVAC reviews in Raleigh, North Carolina

Our technician was very knowledgeable, professionals and patient as we had an issue with the roofing part of our install.

I wanted to thank Drew from Bolton Construction for coming to a rental property and repairing the tankless water heater. Was able to quickly diagnose problem and provide a resolution. Drew is very professional and offers multiple options for resolving issues. Thank you!

Bolton has been our HVAC & Electrical company for over 20 years. Their Semi annual Maintenance Plan saves us money in the long run.
Today's service was a simple upgrade to replace some 20 year old slider light switches. In & out in an hour!

Drew and Kevin provided great service. They called when they were in the way, showed up on time, wore booties to keep the house clean, and explained everything very well. Very pleased with the level of service from this team and highly recommended.

Don’t waste your money like I did!

After purchasing my home, I received a vendor list that recommended Bolton for pumping issues. On December 18th, the power went out and my water stopped working, so I called Bolton. Naomi told me they had serviced my house before and would send someone out to check the well.

By the time the two technicians arrived, I had already gotten the water working again, but I wanted them to make sure everything was okay. They looked at the system, touched the meter, and then told me I should call the company whose name was listed on the pump. I had never noticed the name because I had only seen it at night. One of them even said, “I don’t know anything about wells.” Yet, I was still charged $175.

Later, when the water pressure started going up and down, I called NW Well. They installed a new pump, and that completely fixed the issue.

Today, I called Bolton and spoke with Naomi again. I explained that if their technicians don’t know anything about wells, they shouldn’t be taking calls for well issues and charging customers. She told me she couldn’t help and that I needed to speak with a manager.

I think this is very poor business practice. She was the one who sent the technicians out, knowing they couldn’t fix wells, yet no effort was made to resolve the situation or take responsibility.

Ben and Remington came asap and did a tremendous job on a tight schedule. My home insurance policy was cancelled because my electrical panel and outside meter box were deemed ineligible by the insurance company inspector. I hope this excellent, quick work by Bolton will save my policy. J. Clark

Drew has completed several projects in our home. He displays skills that are consistently exceptional and professional. Bolton is fortunate to have him as an employee. We are fortunate to have such a nice professional to handle our plumbing needs.

Horrendous customer service. We had signed a two year contract with them and will not be renewing.

Techs were prompt and friendly. Pleased with how fast they arrived.

It was a great service by Sebastian Samuel. Very helpful and professional.

Terrible customer service. AC went out, company replied to my warranty claim a week later saying that because another company came out to diagnose (not fix) the problem, the warranty was void. Pathetic.

This company staff is rude and could care less about standing behind their products. Good luck if they installed your system getting them to come back and actually fix issues they are responsible for!

Horrible experience with them , Our system was installed by Romanoff through builder in 2015 and we started our system maintanence last year and they matched the local offers for service agreement and this year they are not .Two weeks back we had a dead snake in our system , called them and asked them if they can come out for $ ,They clearly said NO we will not come out .I had to call local wildlife people referred through Next door and removed it by paying .They signed us up for the service agreement ,when I signed told them about the offers ( they did not pay attention ) and charged me more than what others are offering for 1 system .I called them and now they are saying we usually come out for $ and remove dead animal for a charge , also is letting me know that I did not mention the local offers while signing up(which I did ) .Rude and arguing people at the office .Not providing proper information .If they would have mentioned that someone can come out and remove dead animal for $ we would have paid as the HVAC system had to be opened .Horrible customer service !

If I could give this company zero stars I would! They aren’t responsive. Terrible customer service. Even top management doesn’t care to call you about your concerns. This company is awful and had I known the experience would be this way I would’ve requested someone else install and warranty my services! Zero stars!

Probably the most rude, obnoxious people I have ever dealt with!! Our unit has not worked since day one and the representative constantly lies regarding people coming out to the house resetting switches! We have not had heat for a whole week and temperatures are in the 30s! Beware to buyer: JUST GO SOMEWHERE ELSE!!!

A driver don’t come here you gonna stay here forever

Excellent service. On time, qualified technician with professional behavior and language. I've used this company 3 years in my new townhome. I'm a satisfied customer. Give these guys a try. You won't be disappointed.

After having my appointment canceled less than 24hrs before, because my appointment wasn't a priority for them, after explaining I had purposely taken the day off, they didn't care. Next appointment not until December.
Sorry. You lost a customer.

Decided to go with Michael & Sons. Got an appointment straight away, and cheaper too!!

Alex was able to identify the exact cause for the long pending issue which other technicians could not find about moisture around the dryer went . The technician was very knowledgeable and helpful.

Horrible experience. The unprofessionalism alone is enough for me to recommend giving my business to someone else. They treated their suppliers like garbage and blame them for their own problems.

I had the pleasure of meeting and working with James Hartsfield from Romanoff yesterday. James not only professionally and courteously resolved my problem, but he took the time to answer my questions, educate me, and made sure I understood everything I wanted/needed to. James is very knowledgeable and eager to share his knowledge and insight with the customer. He was pleasant, patient and waited for 45 mins after he fixed the problem, to make sure the problem didn't reoccur. If only all repair work and customer service could be this pleasant! Thank you James!