HVAC reviews in Raleigh, North Carolina

Contacted Bolton to put in place a re-circulation pump on my hot water line. Frank the technician (courteous, prompt, respectful) completed the work in less than one (1) hour and 30 minutes.
The pump listed retail at $360, tubing and tee est. $50 max.
Why did the Brian the service manager proceed in charging me $1479.98 (the estimated price). Labor, disconnecting my hot water line, purging the tank, placing the pump in-line, installing a tee under my sink.
This is a prime example of a company who gouges customers, whom employs a service managers who has absolutely no people skills, and has no ability to separate logic from the non-reality.
I would not recommend this company.
I will never do business with this company ever again
I have both invoices, mails, and recorded conversations that clearly express the act of trying to take advantage of the customer.
To add insult to an already injured situation, the receptionist Kelly called me the next day of receiving the severely reduced invoice and made an attempt to collect...all the while - the payment was sent via US mail the same day of receiving the more realistic invoice.
Again, if you do not want to share my pain...avoid this company!

James Vanderhauf

Frank and Kenny did a wonderful job on our master bathroom installation. We hired them to install a new shower head in our existing shower. The job required removing some existing drywall, running new pex piping, and installing hardware through the existing shower tile. They did a great job with minimal disruption to the existing walls and shower. They also were able to do the entire project in a single day and for half the price I was quoted by other service providers. Highly recommend!

Brian was also wonderful in responding to my questions prior to hiring Bolton.

Excellent experience with Marcos and his apprentice. Arrived on time and efficient, courteous service! We highly recommend using Bolton for HVAC service. Overall, a great experience.

Reese is great! He knows his way around boilers (not many companies do). Professional, courteous and very knowledgable. I highly recommend Bolton.

David and his team were on time and professional. I used another major Plumbing Company in Raleigh first and that was a big mistake. The first company sent out three technicians, put two holes in my bathroom wall and ceiling and showed me a video of the leak and said they would have to take out the bath tub to fix the leak, but said they could not do it and after $900 left without fixing it. I should of called Bolton first and will not make that mistake again. David and his other technician (Forgot his name sorry) took a look at it and said they could do the job no problem and were done in under 2 hours the day before Thanksgiving. Thank you Bolton Team I will use you in the future and recommend you to all of my friends and co-workers!

I just had a brand new A/C unit installed at my house and I was so happy with the overall experience that I wanted to write a positive review to thank Bolton's Company for going above and beyond! In the heat of the summer my A/C unit broke completely and this company quickly came out to my house, helped me pick the best unit for my needs and installed a much better, more efficient unit, and stayed all day to get the job done. I was so impressed and happy with the service, unit and work ethic that I wanted others to know about my experience. I think there are very few companies in Raleigh with this level of service. I also use them for my plumbing and electrical needs because I trust their service and prices, and they are always quick to respond. I highly recommend Bolton's Service Co.

Curtis was very timely for the appointment. He was professional, friendly, and communicated everything he did. Bolton Service also was punctual in setting up the maintenance appointment and ensuring it took place. Very happy with Bolton Service and Curtis. I recommend them for home hvac

We have used Bolton to help with our indoor plumbing and have enjoyed their high quality of work. So, of course, when it came to an outdoor spigot, we knew we could count on them. Eric G. did a great job of wearing a mask and social distancing at all times, while also discussing our issue, answering questions with great knowledge, and making sure we were satisfied with his service. Thank you, Eric, for coming through for us in these tough times. We hope our masks helped make you feel comfortable as well, and we hope you stay safe and healthy for many years to come!

Reese is outstanding! I have written a letter to the company praising his professionalism and I hope that he has received it. He is a fantastic professional and we are thankful

Anthony Mimms-Ramsey provided excellent, professional plumbing service in our home. He was friendly and answered all questions. The work area was left extremely clean. Highly recommend Anthony!

I had a hot water heater emergency and a new hot water heater installation in the same 24 hours. Fortunate to have that handled so professionally and so quickly. I have worked with Bolton for 20 continuous years now, plumbing, electric, and hvac. They are clear about the proposals, and the work they need to do. And they always clean up after they are done! Billy and Brian and Emerson were great yesterday. Highly recommend!

Bolton services came to help me solve a water main leakage problem and I was very impressed with their professionalism and expertise. Brian was very patient in answering all my questions and showing me exactly how things worked and what was going on so there would be no surprises. The office staff is always courteous and prompt and you can tell this is a top-notch company in every respect. Highly recommended!

Curtis was exceptional. Walked in the house and from the start was there to be efficient sand not waste time. He told me he likely knew the issue from the start and fixed it in a matter of time. He asked if we were interested in a service agreement with zero selling and I said yes. He was done in less than 45 minutes. Thanks to Bolton Service and the staff, the house is once again cool.

Mother received notification from the city that there may be a possible issue that's causing a slow leak for her water meter. Reached out to Bolton Service that evening and by the next morning, we had a technician, Billy Soares, at our home to assess the concern. Billy was more than professional. He was polite. He was courteous and when reviewing the cause of the leak and the price to repair the issue, he transparent and explained everything fully. Moreover, Billy was quick in resolving the issue! I would highly recommend Bolton Services for any plumbing concerns that you may have with your home.

The girls in the office were very helpful answering my questions and getting me set up for a service call. I will forever use Bolton for any of my home needs!

1 star because I can't do 0. I was told the price for after hours would be $149 for the first hour and then $187 for hour after. The job took 1.75 hours and the plumber asked me for more than $650. After questioning, he reduced the charge for equipment $132 which he never told me about on the call. Ultimately I end up paying $500 for a job that should not cost more than $200/$300. Ridiculous!

We have been satisfied Bolton customers for years. We just renewed our HVAC maintenance contract which includes the routine maintenance check. Marlon was our technician today. It can be somewhat tricky performing maintenance on a condo within a condo building but Marlon was professional, polite and personable.

Anthony was very thorough alerting me to potential problems that would have resulted in another visit in the near future. He was neat, though, and very respectful. Bolton has always responded timely to my needs.

I called Bolton to replace our old, leaking water heater--they quickly scheduled our appointment that morning. Billy S. was punctual, knowledgeable and courteous--super nice guy. He explained our options with no pressure toward a particular heater. I would highly recommend Billy and Bolton if you're looking for a new water heater!

Great experience working with Kelly. She was very attentive, helped make my experience with Bolton the best. Thank you again!

All the individuals from Bolton services I interacted with over the phone and in person provided exceptional friendly Customer Service. Larry provided a prompt and reasonable estimate of the work on Friday and was pleased to have the work schedule for the following Monday.I was very happy with the work done and completed by Chris and John. Kelly was very prompt to respond and send the information I requested the inspection report and the invoice. Overall very pleased with my experience working with Bolton.