HVAC reviews in Raleigh, North Carolina

Scott has been helping me and my inlaws for well over 10 years. He installed a new unit at my house in Garner; it was a fair price and did great work. My warrranty on my new home unit just expired and I will be calling him and his team again if something goes wrong. Scott once got me out of a jam on a weekend when I had out of town guests and needed a capacitor. He didn't have to, but he did, and I've always been grateful to him and CCS. You have a loyal customer for life!

Carolina Commercial Systems is great! We use them for general maintenance, routine service and emergency service services. Mike Geraci and team are knowledgeable, listen to the needs, and come up with creative ways to address issues. Highly recommend their services!

Got into work this morning with no heat due to a messed up thermostat. I was very surprised we were able to get someone out today, but Oscar came through for us. He went above and beyond to help us set up the new thermostat for scheduled on/off times, and explained it with lots of detail. Super nice guy, great service.

Carolina Commercial Systems provides a level of service that is very rare these days (especially among commercial contractors). In the few months since we started working with them, I've found their communication and response time to be excellent. Jac, our usual technician, is a super nice guy and very thorough tech. It's great to have a team that we can trust with issues big and small.

Had a blocked sewer drain; ARS quickly diagnosed and repaired it. The plumbing work itself was OK, but follow-up was somewhat lacking. It took several attempts to get a proper invoice and documentation of the work done. If the follow-up had been smoother, I would give five stars.

My AC stopped working so I called ARS who sent a tech by the name of Reza Ehteshami who did a diagnostic of my outside hvac unit. He went out looked at it and five minutes later said the condenser compressor motor needed to be replaced OK. Did he did not remove the panel nor did he checked the unit in the attic before making an assumption it was the motor. A second opinion revealed that a voltage check or checking the unit in the attic may not have been done. He did not go to the attic now did he remove the panel from the outside unit. The tech found a blown fuse and a black spot on the motherboard in the attic, please see attached photo. I paid $127 to be told something that wasn’t accurate.

Thank you for the outstanding customer service, from the ease of making a same-day appointment to the right-on-time, courteous service call from Dontae, who resolved the thermostat issue, this was another terrific experience with ARS.

Mr. Abraham was so polite, professional and nice and clean and honest. He work hard and he talks with Nice respectful words. He one of the best technicians I ever met in 27 years… thanks to him my home is warm and my kids are happy. I want mr. Abraham to always service my ac and heater HVAC system…. For now on when I call please let’s try to only get Abraham. He’s the best

The service provider was very friendly and very efficient in taking care of my AC unit. He took all precautions needed to provide care of the unit.Everything was explained to me in detail of any possible changes that may be needed and the cleaning of the unit. Thank you ARS for excellent AC care and service.

Very please with the service. The technician was very knowledgeable , polite and very neat ! He had to go to the crawl space and i was worried about him bringing dirt into the house. But that did not happen! He weared shoe covers without the need of me to ask him. I was impressed! Highly recommend Abraham.

Justin was my service technician for my HVAC. Very professional and knowledgeable of my unit. He was very respectful and understanding of my questions. It was a great experience and I will definitely use them again.

I needed some plumbing and AC work done and called ARS. They were quick, responsive, and clearly explained the issues and potential options to resolve them. The HVAC and plumbing teams arrived early the next day and got right to work; all were courteous, professional, and knowledgeable. I want to give a special shout out to the plumbers team (Mitch and Ali); a great and friendly team! ARS has also been excellent in following up with local officials and with us to deal with follow-up concerns. I would highly recommend their services.

Jeremiah Cale is the epitome of a class act! His entire demeanor exudes trustworthiness, product knowledge, and great communication skills. Sounds like a well-rounded individual to me! There’s an art to assessing your audience and speaking on their level. No matter your knowledge level, if you can’t communicate to the audience, you’re wasting everyone’s time and energy. Jeremiah possesses the ability to communicate effectively. He took the time and effort necessary to make sure I understood what he knew was necessary for me to get a complete grasp of what all was needed. I thought I needed a water heater replacement. I actually need that, plus the valve and pressure regulator where city drops it off. The exhaust for gas-fired heater was previously installed badly, so I need that. I could bore you with more, but in short, he’s a good, knowledgeable, honest person.

I paid $120 for the service call and was given a high estimate of $3000 to fix my heat and told I should instead consider buying a new system. They pressured me into setting up a sales appointment at 9:30pm that night and told me I could save $500 on a new system if committed immediately. This seemed suspicious so I canceled the appointment and contacted 2 other companies to provide estimates for the same fix. Both estimates were less than 1/3 the price of ARS. I went with the cheapest estimate and had my heat fixed the next day for $800. I don’t trust this company!!

Travis from ARS was fantastic! Very knowledgeable, great attitude, patient and very efficient. ARS showed great communication as they kept in contact via text and they got the job done in under an hour. The price is marked as great due to their $97 promotion currently going on.

This past September I got a Carrier split HVAC system installed. With the dedication to customer service and tenacity, Jeanette Fitzgerald (from ARS) diligently stayed in touch providing and seeking answers to the many questions I had. With her support, I was able to get a top line unit for a great price and am now working again with her to navigate the internal ARS installation department to assist retrieving qualified rebates ($$). Thanks for all of your time and support Jeanette.

Second time back for gas heater not firing up. This technician Brahim found the problem in 5 minutes and removed water buildup from a plugged condensing tube that got missed on our cleaning and inspection appointment prior to having this gas furnace issue But thank you to Brahim for finding the problem with the furnace

The technician that came out was very informative and respectful and he explained to me in a simple way for me to help me with the system HVAC and my options , and making sure why things we happening and showed me as well where the problem lay. So it was a good experience to see someone really wanting you to understand fully what needs to be fixed. Thank you very much.

My water heater gave out in my home and after doing some quick internet research and reading a lot of wonderful reviews, I decided to have my 40 gallon gas water heater replaced with ARS. My personal experience was what anticipated. I give one star for the friendliness of the THREE techs that came to my home. For Friendliness only. Everything else down to sales was a very frustrating experience and if I could give zero stars I would. Sales documents I was instructed to sign were not emailed in a timely manner and I had to keep calling customer service to request them. I am still waiting on customer service to email me a copy of my sales receipt which was never issued to me upon payment. On the day of my hot water install I was given a time window of 8 AM -12pm in which the techs would show up to my home. They never showed up until after 3pm. Not even given a courtesy call was given to inform me they were running late. I had to call the main office to ask for an ETA. Once they installed the new water heater I was instructed to wait about 45min to have hot water. After waiting well over 3 hours, I still didn’t have hot water. I called the main office to inform them and they told me I had to wait until the next business day window of 12pm-4pm for a tech to come out to see what the issue was. This is now day 4 of no hot water in my home. Come to find out the pilot light was never turned on.
Although the techs were very nice, they left a mess in my home. They left dings,stains, water and debris all on my walls. The ledge to my stairs was apparently used as a prompting station for their work and was never covered. It was left stained and scratched up and will need to be repainted.
A blanket or tarp should’ve been put over the tank to protect walls going upstairs/down stairs. Based on this experience, I don’t think I would ever recommend this company.

Same day scheduling was made for an urgent plumbing issue and the problem was quickly identified and temporarily resolved. A follow up appointment was scheduled on the following business day for a permanent fix. All pricing was explained prior to service. I received scheduling reminders as well as courteous calls and texts prior to my appointment. Everyone was courteous, friendly, and professional.

While out running errands, I called ARS at 1:35p to unclog/ snake a toilet in my home that had been messed up for 1 week, I was told that someone would come to me between 2p and 6p. I continued my errands only to be contacted at 2:23p saying a plumber would arrive in 30 minutes. And to my surprise, plumber Travis Gibson arrived at my home in 12 minutes promptly at 2:40p. He was able to snake my toilet 20 minutes after arrival! He explained everything, was very professional and efficient….all for a very small fee!!!! ARS and Travis have a new fan! :)