Plumbing reviews in Raleigh, North Carolina

Great plumbing service. I called this plumbing service first thing this morning. We’re here within less than two hours very friendly very dependable. Great pricing fixed the issue. Highly recommend to anyone that needs plumbing services.

Hoped to fix rather than replace my water heater to save money. Michael said he thought the problem should be covered by the warranty. After he made several phone calls, he ended up getting approval for warranty replacement from the company which initially denied that it met their eligibility criteria. I am so surprised and grateful!!! I had not even thought about checking the warranty myself. I will definitely call again for any plumbing needs and I highly recommend Big Dawgs if you’re looking for a company that really cares to provide the best service to their customers with professionalism, knowledge, efficiency and skill. Outstanding! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️+

We had an emergency situation at our office. We called Mike and he came out immediately. He addressed the situation and resolved it quickly which was important since it was a business and we couldn’t have our plumbing out of service. Excellent service, fair prices and great work. Would definitely recommend him for any of your plumbing needs!

Michael was absolutely amazing! He came out next day to fix our frozen pipes that busted in a few places. He was very knowledgeable and so so nice. Michael was very efficient and fixed our pipes no problem. This was a difficult job as the way our pipes and house is set up is very different than most homes. However he had no problem getting it done. For what we had fixed he was very reasonable priced and even gave us a military discount. I highly recommend Michael with Big Dawgs plumbing services!

Bien

Billy provided good workmanship, honesty, and knowledge.

Custom and master plumbing are very professional and reliable. Highly recommend!!!!

Didnt actually fix anything. Came out several times, had the wrong tools and the toilet isnt fixed - it has been a week.

I called to have some work done In my bathroom because it was being remodeled. I had zero problems with the work they did. Me and my husband are beyond satisfied with their efficiency and their professionalism.

Amazing customer service by David, G and the team. Fixed an exterior leak in front of my property, quickly and reasonably priced. Will definitely use them again in the future for any plumbing needs!

I'll give them a star for the correct installation of a bidet in my master bathroom but that's all. (backgrounda: this bidet installation is part of another bathroom renovation, where we bundled up some work and have the contractor include this bidet installation as part of the whole package). The date after finishing the installation of said bidet, we noticed scratches on the travertine floor, these are superficial scratches that if you're not looking directly at the floor you'll not notice them. After reporting these to the contractor, he asked me to report it directly to Custom Master Plumbing, which I did promptly. The supervisor, Gerardo, passed the message to the plumber  who gave me a call himself. The call went something like this... I didn't do it, I was wearing knee pads and all my toolboxes are made of plastic. Note: during the bidet installation the plumber was wearing knee pads and yes all their toolboxes were plastic, BUT they had tools directly on the floor and did not use any other protection over the travertine floor; they did use cardboard to protect the wood floor though. No explanation of how we use the bathroom seemed feasible to the plumber: we don't even wear shoes inside the house, we do not have any metallic objects in the bathroom area and most of the time we're either barefoot or wearing socks or slippers. Anyways the contractor then reported that Gerardo the supervisor fully trusts his guys and that Custom Master Plumbing would NOT take any responsibility for the scratches. In total, we have about seven (7) travertine tiles with scratches, all around the bidet and our contractor will try to get these scratches removed. With this kind of attitude towards responsibility, I do not recommend this company.

Muy buena atencion al cliente.

Great

Very professional

GREAT FOR PLUMBING SUPPLIES

Wayne was great.

Great prices and service

Excellent service I will return they give service

Awesome place to deliver to. Great people

The best plumbing supply stores I've ever been to.

Great customer service. If you need it they got it.