HVAC reviews in Akron, Ohio

Aaron and his team at Novak Heating and Cooling are professional, courteous and pay great attention to detail. Aaron answers my request for a quote on a rainy Saturday morning and his team was out Monday morning. Dylan and Ephrem diagnosed the problem quickly and intuitively. Received fair quote and our new furnace was installed the following day. I am very happy to have found Novak Heating and Cooling and although I would rather not replace a furnace during the middle of a kitchen remodel; I was smiling when Aaron and his team left for the day. Dylan and Ephrem are a great team to have in your home-they did their work quickly maneuvered around the other contractor making a mess but cleaned up everything very nicely. We appreciate you!

Absolutely amazing customer service and quality work! I contacted them for an emergency water heater installation and they came out the same day! Ron and Aaron were professional, personable, quick, and efficient. They educated me on my service and other hvac concerns. Very reasonable prices. I appreciate businesses that display integrity. I’m very pleased with my service and they are my new hvac peeps!

Great service! Price was competitive and they were able to come out right away to help with a faulty part on our furnace. They also helped us with our warranty claim. I really liked the fact that when we called an actual human picked up the phone and communicated all details to us. Highly recommend if you are looking for an honest and reliable HVAC business. Also feel good about hiring a local company. Thanks Aaron…great job!!

Novak installed a Daikin mini split system for our entire century home. They responded quickly to our call and quickly gave us a quote and scheduled us for installation. They worked diligently and kept us updated through the entire process. Now we can keep cool in the summer and warm in the winter.

We just had central air and a new furnace installed by Choice Aire, and I couldn't be happier! Brett came out and explained our options, he knew the answer to all of our questions and was so kind. He also got us scheduled immediately, which was great since it was the week that we were in the 90s! The installer Brent and the guy that came with him were so nice and worked fast. I cannot recommend this company enough; I'd give them 10 stars if I could!!

I don’t typically write a lot of reviews, however, I was very impressed with the quality of sales support as well as the installation work on the replacement of my Furnace and Air Conditioner. Brett did an excellent job at presenting the options and helping me understand what makes sense based on my needs and the configuration/layout of my home. There was no upselling, just open and what I felt was honest feedback on options that meet my needs. Brandon and Brandon who performed the installation of the equipment were extremely courteous and did an excellent and quality job on the installation. They took care of my home as if it was their own and were willing to answer and listen to any questions or concerns that I had during the installation. They did not take the “easy” way to install the equipment, they understood the technical requirements and delivered a very professional installation. While I have only has the equipment for a few weeks, I was extremely please with my experience with Choice Aire and would recommend them to anyone who is in need of this service.

Dave was very efficient and quick with the job that my company needed. He was very helpful and knowledgeable.

Dave came out tonight. Nice guy and got here quick! It was a quick fix, thank you!

Dave did a great job and answered all of my questions and even gave some recommendations to help out

Great experience here!
The Guys were knowledgeable, Professional, punctual and fair. Great communication. There once was a time when these attributes were expected; these days, it's like finding a Unicorn!
Will certainly use Choice Aire again. Thank you!

I am very satisfied with the sale and installation of my new furnace and heat pump. Brett provided all the information I needed to make my decision. They were able to work with my schedule to install. Brendan and Brendan (B1/B2) did an excellent installation. They are artists! They are neat, organized and polite. It really was a pleasure. I have already told others about Choice Aire.

I am new to Cuyahoga Falls and Choice Aire made the entire experience of getting a new HVAC system simple and easy. Brett was engaged & available for the entire process from quoting through install. He also was able to work with my budget as well. Brandon & Brandon were the absolute best installers. They took lots of care in my house and updated me on progress often. The entire team was flexible on my install and did it right. I will be using Choice Aire for all my HVAC needs!!!

Team was professional and very capable of making my and I feel comfortable purchasing the system.

Highly recommended!

The guys that come out are always very respectful and explain things very thoroughly when needed at my properties. I always have them as my first choice when it comes down to hvac needs.

Great job. Arrived same day as our call to them. Dustin did great work. No annoying attempt to upsell. Just repairs done in a timely manner. Thank you Choice Aire.

Our air went out, Brett was able to get a quote over to us so fast. Once I pushed go and got it on order, less than 2 business days later, I was scheduled for install. Brent and Nick showed up ready to work in 90’ Ohio weather. They were super nice, friendly and had zero issues. They cleaned up all items and work areas and made sure to show me how everything works and what changed with the new unit. I would highly recommend Choice Aire to anyone that’s having central air/ HVAC issues! Thanks again to all (3) of you.

Dustin came in and figured out what was wrong with my furnace on Christmas Eve and handled everything promptly. I would highly recommend this company.

I am extremely lucky to have found Choice Aire. Their people are professional and helpful, and they went out of their way to provide fantastic service when I was in a bit of a crunch. I’d give them 6 out of 5 stars if I could. Buying a HVAC system is complicated and expensive, but at least I had a little time to do some research. Here is what I learned:

12 years ago we bought a new HVAC system from a different dealer from the Kent area who maintained our previous furnace. At that time, I didn’t know a good HVAC installation from a bad one, nor was I wise enough to do any research. Therefore, we bought what they told us was a “great” new Amana unit (although it proved to be somewhat of a lemon).

This time around, I DID do a bunch of research when I learned that the Amana furnace’s secondary heat exchanger was beginning to plug up and was failing. All articles I read stressed the same thing: the installation is even more important than the equipment you buy. A poor installation will shorten the lifespan of any HVAC unit, regardless of brand or price.

Even before I found out that the not-so-old Amana unit was dying, I had discovered that its installation was done poorly. During a recent renovation, we found that there was a lot of air leaking behind the furnace/AC unit because the installers hadn’t sealed the ductwork well. Also, the company that sold us that unit hadn’t installed an exterior fresh air intake for the furnace. Later on, even their own service guys told us that their installers should have done so, and it was contributing to some problems.

The point I’m making here is that the installation of my previous HVAC system wasn’t done well, and after 12 years, the furnace was dying. Now for the good news:

A few of my neighbors recommended Carrier: top quality equipment, but expensive. Fortunately I learned that Bryant and Carrier are made by the same company, and that most Bryant systems are IDENTICAL to the Carrier brand, but at lower price; just different nameplates. I even found a website that listed Carrier and Bryant furnace and A/C model numbers side-by-side so you can compare apples to apples.

When I looked to see if there was a Bryant dealer anywhere nearby, I found Choice Aire right here in my neighborhood of Ellet. I stopped in at their office and got some excellent information from Jennifer (who’s very knowledgeable) at the front desk. As we chatted, owner Eric Morrow returned to the building & offered to come over right then to look at my situation.

Eric gave me a VERY good price, and squeezed my installation into their schedule as soon as possible. Also, he pointed out all the installation errors in my old system, and told me exactly how they would correct them. And they DID.

Choice Aire saved me a bunch of money on the SAME system I had been planning to buy from Carrier. More importantly, their installation was excellent. They also included a flush mount vent that finishes off those pipes outside… something nobody else even offered. Normally you just get ugly, exposed PVC pipes sticking out of the house.

Another important consideration… their sheetmetal work is done beautifully- neat, sealed well, and sturdy; they even sealed existing ductwork. The sheetmetal was cut with precision on a plasma cutter in their shop. In fact- my old company’s salesman also gave me a quote to replace the Amana, and bragged that they can do all their sheetmetal work right in the truck with no need to wait for it. Well, their previous worked looked exactly like that- cheap, quickly done, with large flat surfaces that tended to vibrate and boom.

Choice Aire did a much more professional job, and I appreciated that Eric himself came to give the installation a final inspection. Furthermore, we are more than happy with the efficient and quiet Bryant furnace.

This company is great. Dustin came out same day and did a fantastic job!! Our AC went out on a 92 degree day, he was prompt and professional!! The price was great and the work was excellent!

Great customer service on my new air conditioner & furnace. Could not have asked for a better experience from quote to installation. Technicians were professional and informative.

Jackson worked with our schedule and came out promptly. He was very informative and took care of our heating issue. Thanks again!