HVAC reviews in Cleveland, Ohio

Our first interaction with Williams Brothers AC and Heat was to rectify some faults in our furnace unit, which had been improperly installed by another service provider. The initial installation was flawed and the furnace had a tendency to malfunction on the chilliest nights. However, Conner quickly identified and resolved the issue, and we haven't had any problems with the unit since then. We reached out to Williams Brothers AC and Heat once again recently for a quote on installing a new furnace system in our upstairs space. Conner conducted an inspection and provided a quote on the same day. His quote was quite affordable, and we agreed to proceed. He came in the following day and finished the installation before dinner time. The installation process was comprehensive, including the ductwork, breaker box, and thermostat. Conner and his team are honest, diligent workers. They are committed to providing top-notch furnace repair and installation services.

I had my heat pump system replaced almost two years ago, and the service I received was outstanding. The team efficiently removed the old unit and installed the new one, along with some ductwork modifications, all in just one day. That summer, my neighbors had their heat pumps replaced too, but their jobs took two days. I really appreciated not having to spend a night without air conditioning in the heat of July! The attention to detail was impressive; the lineset and electrical work were all neatly and professionally routed. What stood out the most was that this was one of the first ducted Mitsubishi units installed, and even though the install manager suggested the crew could leave after the bulk of the work was done, several team members chose to stay until everything was finished. Their eagerness to learn was truly commendable. Overall, I've been extremely satisfied with the new system. The comfort level has significantly improved since switching from a single-stage to a variable system, and I’ve been amazed at how the Hyper Heat feature works even when it’s just 5 degrees outside—our electric heat strips have never been needed! Everyone involved was great to work with, and I would highly recommend their services.

Marvin and Raymond arrived earlier than expected for the HVAC repair appointment in Cleveland and graciously waited for me to get back. They adeptly installed a new AC system in place and resolved an issue with the drainage system where the pipe had an inappropriate incline. These experts from Williams Brothers AC and Heat were genuinely exceptional and performed an incredible job. Thanks again for the superb service.

Williams Brothers AC and Heat were the ones we entrusted with our new furnace ductwork installation. Marvin, the vice president, was outstandingly professional in explaining the procedure and providing me with a quote. Their estimate was notably less expensive than the other quotes I had gathered. Their technicians were at my Cleveland property for three days, diligently working to complete the task. Each evening, my house was left spotless with all materials neatly organized and out of the way. They were consistently punctual, professional, and a pleasure to have around. After the job was finished, it turned out that slightly less work was required than initially estimated, so they appropriately adjusted the final bill to reflect the actual work done. I would feel confident inviting this team back anytime for furnace repairs.

I recently had to replace my almost 25-year-old HVAC system after a thermostat upgrade. Williams Brothers AC and Heat were one of the many companies I considered for the job. They took into account my brand new thermostat and offered a highly competitive price for the job, with installation completed in a mere 4 days. This was incredibly impressive, especially during a heatwave. The installation and removal process was completed within a single day, and the cleanup was exceptional. I look forward to using them for future maintenance. They even offered financing at 0% if paid within 18 months, with deferred interest as an option. Raymond, Conner, and Jared were all extremely professional throughout the entire process.

i got a new furnace installed and serviced by a different HVAC company in cleveland. Even after the defective parts were replaced three times, there were still excessive noise issues with the inducer unit. i reached out to the furnace manufacturer's consumer relations and product support team about my issues. They were understanding and helpful, easing my frustrations. They suggested i get in touch with a highly skilled local furnace repair team for my unit. i called and spoke to Raymond about the problems i was experiencing. He was really helpful. He mentioned that he would directly contact the furnace manufacturer to research my furnace's history. He was able to find out about an upgraded part. Conner, from the local furnace repair team, came to my house to diagnose the issue, adjust the natural gas pressure levels, and install the new, upgraded inducer assembly. Both Raymond and Conner explained everything very clearly. i'm very pleased that the furnace manufacturer's consumer relations recommended the local furnace repair team. i'm also very satisfied with the work that the local repair team did. They really went the extra mile for me! Thanks a lot! Really appreciate it!

Regrettably, our new residence required an AC system replacement. Thankfully, we had the opportunity to collaborate with a reputable company. When we purchased the house, our inspector had cautioned us that this would likely occur in the near future, and sure enough, it did. We had previously employed this company's services for minor repairs and trusted them based on my parents' positive experience with them when they had two systems installed in their home. We did seek a second estimate, which was comparably priced, but our past positive interactions made us want to continue our relationship with them. They managed to rearrange some schedules to prioritize our situation due to the lack of cooling. The job was completed within a few hours; everything was tidied up, and the servicemen, Ernest and Raymond, were a pleasure to have in our home. They provided a thorough explanation of the work they performed and what was left to be completed – a minor part had to be replaced due to some unconventional modifications made by the previous homeowner. Every interaction we've had with everyone, from the manager to the front desk admin, has been fantastic. I wholeheartedly vouch for their services!

I called early in the morning because my house in Cleveland had no heat, and I was really worried since I have a baby at home. The person who answered the phone was incredibly kind and understanding, and made sure to note that there was a baby in the house so they could get someone out to me quickly. Marvin arrived soon after and was the best HVAC technician I’ve ever had work on my home. He clearly explained what was wrong with my furnace and why it had happened, and didn’t try to sell me anything I didn’t actually need. Marvin installed a new igniter, got my furnace running again, and let me know they would be available to help anytime, day or night. The team truly cares about their customers. I highly recommend their HVAC services!

This is the second time I've used Williams Brothers AC and Heat for my home's heating needs. On the previous occasion, they performed maintenance on my tankless water heater, a task many other companies shy away from. I was so taken with the quality of their work that I didn't think twice before reaching out to them to repair my ductless mini-split system. The team, including Conner and Jared, was prompt, tidy, and came up with various repair suggestions. They even had to fix a poor installation job done by another company. I was more than satisfied with their clear communication and obvious expertise. In fact, I was so impressed that I decided to upgrade my old ductless mini-split system with them. Choosing among many bids and companies can be overwhelming, especially here in Cleveland, but the professionalism, communication, and transparency of Ernest and the team is why i keep coming back to them. You won't regret choosing them for your heater repair needs!

When we purchased our property in Cleveland, it came with a home warranty and we've encountered a few hiccups since then. Our AC unit had a breakdown, our refrigerator's ice machine was malfunctioning, and our dishwasher had a leak. We even had an issue with our dryer door. However, the very next day after our air conditioner failed, Raymond and his team from Williams Brothers AC and Heat stepped in. They repaired it using high-quality parts and provided excellent service. Our dishwasher was entirely replaced with a brand new one - see the attached picture. A repair appointment for our ice machine is scheduled for tomorrow, and they've already fixed the dryer door. Raymond's team is simply exceptional. We've decided to renew this service every year. I would suggest all homeowners in Cleveland to think about doing the same. Check out their website. Their comprehensive package essentially covers all potential home needs. It would be imprudent not to consider a service like this.

Jared, Ernest, and Raymond were exceptionally proficient and tidy, the embodiment of top-notch AC repair service. I found myself in a bit of a predicament with no cooling or cold water in my home in Cleveland. They promptly set up a temporary cold water system until my new unit could be installed. They adeptly transitioned my old electric-based system to a more efficient one and even installed an air purifier. The dependability of Jared, Ernest, and Raymond was unparalleled. Now, I'm relaxed and comfortable in my home, all thanks to them! Their commitment to their work truly sets them apart in the AC repair industry.

I engaged Williams Brothers AC and Heat to service my gas furnaces and during the process, we realized a need to replace a few components in one of my units. Conner was the technician assigned to the job and he demonstrated immense professionalism and respect. Even though there were some delays in obtaining the correct parts due to some supply chain issues, Conner and his team remained proactive throughout, keeping me updated at all times. Once the parts arrived, he promptly returned to install them. His work was excellent, and my furnace is now functioning like brand new! When he came back to fit the parts, I inquired if he could also handle my annual furnace maintenance and filter replacement, to which he agreed. The charge for this additional service was very reasonable. It's truly invigorating to come across a company that understands the essence of customer service and employs considerate and skilled individuals like Conner whom you can rely on.

Quiz time: What's the key factor in furnace repair work? Answer: The repairman carrying out the job. This spring, when my heating system wasn't pumping out any warmth, Raymond from a renowned company came to my rescue. A chilly home can disrupt the peace of a household, so I was overjoyed when Raymond managed to visit on the very day I reached out. Upon a thorough check, Raymond identified a coolant leak in the evaporator coil as the culprit behind the ineffective heat transfer. He also observed that the existing coil was too big for the system. He hustled around, making calls to multiple places (I believe it was 7 in total), to source a properly sized coil of superior quality. Once he got it, he installed it without any hassle, and the tranquility of my home in Cleveland was reestablished. One aspect that really impressed me was Raymond's expertise. He's open to diving into the technical details if you prefer, but he's equally adept at understanding high-level issues and providing his recommendations. It's evident that he takes immense pride in his work and is incredibly meticulous. Post coil replacement, my furnace room was spotless as he vacuumed all the debris away. So, to sum up: If you're looking for a top-notch, efficient furnace repair, these are the guys you should call.

Our family transitioned into our new home, which came with an outdated A/C unit that had not been maintained well. The single room on the top floor was consistently hotter by about 10 to 12 degrees compared to the rest of the house. So, we decided to reach out to several air conditioning repair services in Cleveland and finally settled on one. We are absolutely delighted with our choice. They took the time to understand our family's needs and not only fulfilled them but also brought our old standard A/C system up to date by upgrading it to a heat pump system. The team, including Marvin, Jared, and Conner, was very considerate and tried their best not to disturb our daily routine. They finished the complete upgrade in just a day and a half. I wholeheartedly endorse this AC repair service for their affordability, expertise, and professional demeanor.

this was our second time needing ac repair, and we couldn't be happier! ernest was on time, very polite and professional, and made sure to wear shoe covers before coming inside our house. he quickly found and fixed our air conditioning problem in less than an hour, so our cool air was back fast. the price was really good for the quality and speed of the service. we were especially glad that we called this morning and got everything fixed just a few hours later. highly recommend for anyone in cleveland needing ac repair!

i had an issue with my heater on a monday evening in cleveland, so i called for help around 5:00 p.m. ernest answered and let me know he was finishing up with another customer, but promised to come out as soon as possible, even if it was late. it didn't matter to me how late it was, since it gets cold here and i needed heat. he showed up that night and spent over an hour trying to get my old heater working again, but since it was 27 years old, there wasn't much that could be done. i asked ernest for a quote on a new heater, and he stayed late at my house taking all the measurements. i got a detailed quote from him within two hours. the next morning, i called and told him to go ahead with the new installation. he ordered the heater right away and had it installed the following day. the installers did a great job and made sure to leave everything cleaner than before. i highly recommend this company for anyone needing heater repair or replacement in cleveland.

i was absolutely thrilled with the heater repair and customer service i received in cleveland. the installation of my new heating system went smoothly and without issue. Raymond visited my home, provided excellent technical support and follow up, which was unbeatable. the supervisor, Marvin, impressed me with his politeness and professionalism, ensuring the heater repair was completed in a timely manner. he worked around my busy schedule to set up an appointment that didn't interfere with my work. Conner and Raymond did an excellent job installing the heater. they made sure i was happy and felt assured about the results. Conner was extremely knowledgeable and was able to answer all my inquiries. these guys are top-notch. i highly recommend their heater repair services.

It's not easy to find an HVAC company that is both honest and truly knows their stuff. For a long time now, I've relied on them for all my heating and cooling needs in Cleveland. When it was time to replace my furnace and air conditioner, they provided quality equipment and explained everything clearly. The technicians, like Ernest, always wear booties to keep my home clean and never rush through a job. They take their time to answer any questions I have about my HVAC systems and make sure I understand the process. I also have a yearly service agreement with them, which covers annual check-ups for both my AC and furnace. It even includes emergency visits during business hours, so I don’t have to worry about extra charges. Once, after many years with my AC, Ernest let me know the capacitor needed to be replaced. He was upfront about it, and the cost was very fair. I really trust their team because they’re honest and know their work inside and out. If you need help with your heating or air conditioning, I definitely recommend giving them a call. I’m so glad I found such a dependable company for my HVAC needs.

air-plus did an excellent job setting up a new Carrier heat pump in our house. The installation team, now known as Conner and Marvin, were exceptional. They were friendly, professional, prompt, and efficient. Not only that, but they also took the time to guide us through the use of our new smart thermostat. Our new heat pump is noiseless and significantly more efficient. After seeing their outstanding work with the heat pump for our second floor, we invited them back this spring. This time, they installed a new Carrier Infinity furnace and air conditioning system for our ground floor. Conner and Marvin were back and once again did an amazing job. Also, a big thank you to Raymond who helped us through the sales process. Considering this substantial investment, i shopped around and found that this company's pricing couldn't be matched. We have been loyal customers for years and they have always gone above and beyond our expectations. We're pleased to recommend them to our friends and family.

we had a great experience using this company to install our new air conditioning system. they made sure to recommend the right hvac unit for our home and worked within our budget. communication was straightforward and helpful, and now our house stays cool and comfortable without the system running all the time. conner helped us with the estimate, scheduling, and followed up to make sure we understood everything and didn't have any concerns. he really took his time to explain the different hvac options available. the technicians who handled the installation were efficient and answered any questions we had about our new ac unit. overall, very satisfied with the service!

We had our AC unit in the front part of our house replaced in Cleveland a while back, and recently, when the AC in the back went out, we reached out again for help. Conner, Marvin, and Ernest came out to handle the replacement, and they worked hard all day without stopping, making sure our air conditioning was fixed as soon as possible. Conner first checked our old unit, explained our options clearly, and never tried to pressure us into buying anything. He was very honest and patient, letting us decide what worked best for us. When we chose to get a new unit, he measured everything and explained the different options, making sure we understood the differences. The proposal he sent was very detailed, showing exactly what would be done, along with pictures and all the costs clearly listed. We definitely recommend their AC repair service to anyone in Cleveland looking for reliable and friendly help!