HVAC reviews in Toledo, Ohio

Terrible customer service. I called A-1 out to get a quote on some ductwork repair. When I called a week later to schedule the work, the man on the phone said he required a $100 deposit and a signed contact before they would put me on the schedule. OK...Fair enough. I asked to pay over the phone and they said no. So I drove out to their office to pay and sign the paper work at which point I asked to get put on the schedule. They said the technician would call a day before they came out...which is weird. Two weeks later, and still no call, I phoned the office and they said they were booked and no one would be able to come for weeks because of "air conditioning season". They may or may not do good work...but the service is the worst.

My central AC stopped working. I called at about one in the afternoon. Described what was happening. They had a man out here, Steve, by 3:00. He was friendly, courteous, and very efficient. Hour and a half later and everything was repaired and working just fine again. He gave me a description of what was wrong and caused the failure and what he did to fix it And the cost was very reasonable

The Gentleman were great! The kept me up to date and showed up on time and completed quickly and installed quickly.

I do feel it could have been a little neater with the install of vents and cold air returns and with some of the measurments. The nails and things found out by the ductwork removed on the side of the lawn that I had to pick up also.

But overall Did what they said and nice new heat distributed throughout the house.

I appreciated a instant call back as well as communicating right til the tech arrived. Also coming wen they said they were. Price was very fair too.They will do all my HVAC moving forward for sure. Thanks again.

The staff was kind and helpful. They got us in as soon as they could and repaired it the scheduled day. The repairman even had to leave and see if they had the needed part at their shop but when he didn’t find it, he went and purchased it that day to get things fixed. I appreciated their help in keeping our family cool this summer!

I really liked the serviceman that came to my home. He was very friendly and gave little tips to keep the unit in good order! I was extra pleased when he was following all safety protocols that are in place during these times.

Just horrible customer service. A/c unit went out unexpectedly. The high for that day was 96 degrees. Naturally, I'm going to try to find the first available company that can help since I have a small child in home .The first gentleman I spoke with asked who installed it - I let them know the company - instead of saying "since we're not the original company to install it, we will have to schedule servicing for you" . He rudely asked me. "Why didn't you call them!?" When he told me the day he could come out . I said, no thank you .I'll wait for my company to get back to me
So it was a surprise to see them call me first thing in the morning.
Since they were the first to actually get back to me. I was going to accept the appointment for the following day. But the gentleman asked me. Who installed it. I answered, but I told them they had not gotten back with me yet. Before I could say, yes I'll accept the appointment. He rudely interjects
"You're either going to schedule with us, or go with them. I don't have time to play these beat the clock games with you"
When I asked why was he being so rude .I'm trying to give you my money and business .
He started going at me again, and I hung up . I refused to be disrespected by someone I'm trying to give my money to
I'd rather sit in the heat than be spoken to or handled in that manner.
Learn how to treat and speak to people . Especially paying patrons .

I had a1 heating out today to install my new furnace. I am happy to say they did an amazing job. Chris Smith was very knowledge and very professional.The service guys also did a great job installing the new unit. I would highly recommend this company for all your HVAC needs. Thank you guys keep up the good work.

A1 came out to check furnace after it stopped working after installing a Google nest. The worker made multiple comments that the Nest was not able to run an American furnace; was created for European models. Diagnosed the issue as a gas valve and replaced the part. Miraculously, the Google Nest now was able to control the furnace!

After $659, the furnace was fine. But my husband found the box that the worker left behind that the gas valve was in. Looked up the part...it's a $70.00 part easily found online. $90 service fee + $70 part does not equal $659. Even if additional labor is included...we were ripped off.

When we called the owner, he simply replied there was no way we could find the part that cheap. When my husband offered to share the sites where the part could be purchased, his only response was he could come remove the part they installed.

Fixed heater that was throwing a code. It cost more than I was planning to spend, but it is fixed and running properly now. I would use them again in the future.

Feb 4th 2026
I have always had good service from this company. They recently cleaned the furnace. Then I had some strange noise and they came out the next day and said I had some ice build up that was causing the furnace to make a lot of clacking noise. He banged on some pipes and not sure what else he did but it is currently running like new again. I just wanted to say thanks for the honest work that they do.

Had a a1heating sales person doing an estimate today for the furnace/AC. He stared looking around and asking about unrelated equipment like a chimney liner for water heater, and what type of water heater I would like to install and how they would need to fix some duct work. After I told him that the chimney liner is unrelated to the efficient furnace and that I will be doing the duct work myself and I have all the necessary permits, he became visibly irritated and with the words "I don't work like that" headed for the exit. Then I asked him to give me at least a ballpark estimate for the furnace/AC that I requested an estimate for, he quoted $3500 for the furnace and about the same for AC. I told him another contractor quoted me $3,800, he asked me for the contractor's name. I told him the contractor's first name and after I offered to get the last name off my phone that was in the car, he interrupted me with words "I don't need that" went to his car. He was very unprofessional and I would fire this salesperson for the better of A1 heating. After all, they served me well in my main residence when they installed my furnace and did periodic service. Hope they will continue with salespeople better than that.

They were offering a low price for a winter check up. I figured it couldn’t hurt as I was moving out of the country getting rid of the house and it was gonna be cold inToledo. The technician came out but the price was raised five times higher because the water has been drained from the furnace during the summer. A price was agreed upon And tech said don't worry everything will be up and running. Over the course of an hour he explained the system, screwed in the radiator, filled with water and hooked up purchased thermostat. I thought everything was fine and finished my move out of the country. A few days later one of the people that took over the house called me overseas and said the installed radiator was leaking and damaging the floor. He called them and asked them to come finish up the job. They agreed and came by and screwed in a release valve. Figured problem solved hopefully they will offer to pay for any water damage caused. A few months later he calls me and said they tried to call him and collect money for going back and finishing the job after being paid in full. It all felt like bad business and dishonest. I wanted to leave a 1 star review but in all fairness im told the radiators heated up and the thermostat works.

My furnace went out and the next day, which was a Sunday, Mike came out and diagnosed the problem. Within two hours, his team had a new furnace delivered and they installed it very fast. These guys are good and I will be using them for any future HVAC service. A++

Shawn M. arrived early which I appreciated. He was also exceedingly thorough, personable & efficient. I have been using A-1 for years now & have never been disappointed.I highly recommend them!

I was going to write a halfway decent review. I almost decided to go with this company and then I told him I was going to search out other estimates. I ended up going with somebody else. And when he called to do a follow-up and before I could get it out of my mouth that I went to somebody else he just yells at me good luck and hangs up... Very rude and unprofessional! I would highly recommend not to go with them and don't even call him out for an estimate

Very knowledgeable staff and technicians. We live in an older home with radiators, and we didn't know how to clean or maintain or system. An A1 technician came and cleaned our furnace and inspected all the parts. He also gave me some tips as to how to use it best and walked through the whole house with me to show me where things were. He was very polite despite my many questions. I will only call them in the future!

I called to get an estimate and the first woman was extremely rude and rushing me off the phone. Yesterday I called back and the woman I spoke with was great, but then the contractor called..... The first time I missed the call and then he left a message saying "I'll call back in 5 minutes and you pick up the phone" . That already had me annoyed then when he calls he was a total a**. So rude and when I said I had gotten a lower estimate elsewhere and was going to think on it he basically hung up on me. Definitely don't recommend.

I was very pleased with the services provided by A-1 Heating. From the initial repair by Mike on a weekend when my furnace went out to the installation of new heating and cooling by Brad and Don. Mike explained to me that my heating system was not very good (apologized for the honesty) and informed me that freon for my cooling wouldn't be available any longer. Brad and Don were here early the 2 days they came. They let me know when they were turning the water off, explained the settings for the furnace and the thermostat. I would recommend A-1 Heating to anyone needing furnace or air services.

The tech was at my hike in a timely manner. I was a little disappointed that I was told a service call was 90. The tech came in and said the furnace was not installed properly turned it on it fired up he told me what the issue was and I would have to replace my central air unit to take care of the problem! I was charged 130.00 all together to have him turn the furnace on once and say you have to replace your central air system. It took him longer to write out the bill than he was in my home. Just felt 40.00 for 2 mins was a lot. I will not use this company again.

The company was professional, organized and quick with getting us on the schedule. Came when they said they would and finished in a timely manner. Explained everything about the new unit upon completion of the job and cleaned up after as if they were never here. Would definitely recommend A-1 to anyone who needed a central air unit replaced😊

We were desperate and needed our furnace fixed fast since we had people coming over. They were able to get their technician, Mike, out in about half an hour from our call at 3:30 pm on Wednesday. Mike was great and explained everything he was doing. In the end it cost $180 for super fast service and restoring heat to a house on a cold night. Thanks A-1 Heating!