HVAC reviews in Toledo, Ohio

We called them at 8:30am. They were here by 10:00am found 3 cracks in our heat exchanger! Immediately shut off the furnace! Luckily we didn't die from carbon monoxide poisoning! The man that came is A+ in my book! The next crew was at the house by noon! Had the old furnace out an new on in by 12;35! The came back Thursday to finish the whole set up including a new thermostat! Best efficient service ever! An great prices too. Thank you so much

The woman on the phone who sends the men out was very rude, Don was out twice and was unable to fix the issue he also bypassed a safety feature to get it to run and said it was good to go, he was very friendly however. A few days later Larry came out and thought it was a heater core said we will likely need a new furnace. After talking things over with him we figured out the true issue and he was able to fix it for us. Larry was friendly as well but had I not been persistent and gone over everything with them I may have replaced my heater for what was a very simple fix. The woman on the phone set the tone for the overall experience and with as snark and rude as she is we will not use them in the future. Prices were fair the men were helpful and ultimately Larry was able to fix our issues. So for him we are thankful.

Furnace went called to have someone come out immediately since they are 24/7 and got no emergency appointment but they can come out in the morning for $100 plus whatever the issue maybe. I DO NOT RECOMMEND THIS COMPANY AT ALL AND I WILL NOT BE USING THEM EVEN THOUGH THEY ARE LESS THAN 2mins AWAY FROM MY HOME! Thanks for NOTHING!!! In response to your “unfortunately all after hours appointments were booked” maybe SOMEONE should have TOLD THE FIRST YOUNG LADY THAT BECAUSE SHE SAID THAT THERE WAS A FEW PEOPLE AVAILABLE!!!! So as I said before THANKS FOR NOTHING!!!!

Have been a customer of this company for many years, always appreciated the yearly courtesy calls and always had a good experience until yesterday, my AC wasn't working, tech came out and informed us that we needed a new thermostat, no problem, after installation I wasn't really satisfied with product but said ok, I was horrified that I was charged almost 4 times the cost of the thermostat, very
disappointed and no longer a customer...

Made AC maintenance appointment 4 weeks ago. Was given a window between 12-5pm for service to show up.
Took 1/2 day off work.
Was called 40 minutes before appointment window and told I would need to reschedule because they’re too busy with other services. Next available was more than 3 more weeks out! Poor customer service!

Called them today and their crews were out but they said they would get to us. Rodney came within a few hours during the coldest week for some time. He was great and our heat was up and running. Highly recommend calling them first. When you need emergency services you need people you can count on. These are those types of people!

Chris came out to my house to give a quote. He was professional and on time. Gave a great prices and reviewed the product he would be using for the boiler. The company is locally owned and family oriented.
Unfortunately we had unexpected situation arise and this company was understanding and accommodating. We are completely satisfied with this company. Thank you guys again. We will definitely use for future services.

Underwhelming. I have a 100 year old home. It has hydronic radiators. We've been here 5 years and I just wanted someone to come out and inspect my system and service the boiler. What I got was a disheveled tech who could barely repeat the name of the company he worked for, who charged me $95 to shop vac the burners. Something I could have done myself. Didn't explain why my dump valve is dripping when I asked. Said I needed a new pump but didn't point it out to me. I tried asking deeper questions about why it was doing what it was doing and was getting nowhere so I stopped asking questions and just wrote the check. I replaced the bleeder valve and expansion tank myself 3 years ago. I wanted a professional to give it a proper once-over and explain how it should be properly maintained, and I feel like I paid for custodial work, not a specialist's knowledge. He said I would get an estimate for the part he recommended, but I haven't heard from anyone. I'll be calling another company to restart the process I guess. Maybe other people who've left reviews here had better experiences than I did. Luck of the draw? I'm not in the habit of paying for nothing.

I called this morning, and was told they could have someone out in about an hour, my heat went out, and my furnace was way old, and had electrical issues yesterday that I had gotten taken care of, but unfortunately it fried my furnace. Mike showed up, very nice and professional, asked what was going on, we talked, he looked everything over, wrote up an estimate for both heat and air! I will have heat today, new furnace and ac unit! Thank you Mike, and everyone else that works there for making this so easy, and at a good price, and warranty! Highly recommend them.

Extremely disrespectful and no compassion for their elderly customers who have been with them over 30 yrs! My grandma has had issues for over 2 yrs gets charged a service fee for the thing to up and not work the next day. The " owner " one of the lady's said and I quote " maybe you're grandma shouldn't live alone " umm excuse me who are you to assume further more how is that not rude and disrespectful! Customer service skills suck. We won't be using them from here on out! Go take some respect classes!!

I have been a customer of A-1 heating for probably 20 years. The service has been good BUT I can say that a young man by the name of Shawn came out today and raised the bar! He was extremely knowledgeable and made sure that I was educated in the service and broke down the cost to me nicely. He was thorough, pleasant, and exemplified a sometimes lost art in complete professionalism and customer satisfaction. I hope to have him for all of my furnace and a/c maintenance needs! Thank you Shawn!!

Professional, good communication at a good price. Will continue to use happily.

Purchased a new heat/ac unit when mine failed. Very professional. I will say they've had to come back out multiple times for issues with the new install and I'm personally not of fan of reworks but we all have to work schedules and as long as they stay in front of the issues and get them corrected in a timely manner I will stand behind this company.

Had an appointment today and was waiting for them to call. I was at work when my phone rang. As soon as I heard it I went to check my phone to see who called. I called back and apologized for missing the one minute call. The man told me they only give customers two minutes to answer then they call someone else. I said it was only one minute. The man was RUDE and told me I had to makes another appointment. I've been a loyal customer for years and this is the treatment they give wow! I like the work they do but they need someone with patience and manners. If I'm being treated like my business doesn't matter to them maybe I should go somewhere that would. Please do better you don't want to lose business with loyal customers.

I have used them in the past and was VERY disappointed with the tech that was sent. I already had an idea of what was wrong with my air and also let the person I spoke with and they said that’s what it sounded like. The tech got to my house and said my Freon was bone dry and they no longer make that Freon anymore and there was no solution. Quoted me $4650 for a new unit. Called another company for a second opinion. They listened to me and it was the capacitor. Other company had it changed in 5 minutes and they offer a solution for the banned R22 Freon. There was nothing wrong with the Freon!! Please be aware of the techs representing your business!!!! I have trusted them in the past but was truly let down!!! I shouldn’t have had to pay $100 service call for your tech to give false information!! Very misleading and felt very taken advantage of!!!

I called 20-25 places in the area and this company came through for us in this crazy heat!! Came within a day (even called me to tell me they could come sooner than originally expected), service rep was excellent and our AC was up & running within 20 mins. I will not forget this great experience!!

My mother-in-law called b/c her ac was out. She was told she needed a new unit and quoted her 9900$ for furnace, ac etc. discounted to 8900$ b/c she is a senior citizen. Upon getting a second opinion she just needed freon to recharge her unit and it was 150$. NICE TRY A1, but the elderly lady had family looking out for her!

They were quick and came out when no one else would. Friendly, too. Great service from Mike!

I would love to let everyone know about this excellent service and installation my family members had with this company!! They were referred to them by another very happy customer and my family members were overwhelmed with their services and support and skills they received from them when their furnace had to be replaced and needed it done very quickly…Mike came out and inspected it and told them what needed to be done, and was very efficient and thorough with handling it. The installers were very thorough and did excellent work and cleaned up behind them selves 100%. They know what they’re talking about and do it right!!! Anyone looking for any help, you need to contact them!!! They are wonderful people to work with!!!! Thank you again for all your help!!! 👍❤️❤️

Had my duct work cleaned, and found out my plenum under the furnace and under my garage floor was all rotted and needed replaced. Having a 28 year old furnace, this was not an option for me, instead, I decided to replace the furnace, and a/c as well. I called a total of 6 companies out to provide an estimate. The last company, should have been my first company to call. Chris from A1 Heating came out and spend the necessary time to explain EVERYTHING to me, and was EXTREMELY knowledgeable in all aspects of the heating and cooling of my home. They received the job, and were out to install the job in only 2 weeks. There was no rush on my part. Between Chris monitoring the job, and the guys that were out to do the install, they were all AMAZING! The work crew did an OUTSTANDING job with EVERYTHING!!!!!! If you are in need of ANY heating or a/c work, be it a repair or complete replacement, be sure to check them out! I will be referring them to everyone I know that needs a service like theirs. GREAT JOB GUYS!!!!!!

A-1 heating was. Awesome, they came. In yesterday to started to put in our furnace the gentleman very very friendly they took their time put in the furnace, they explained what they were doing, Mike , he's the one that came in a couple. Of days ago to inspect our furnace, the furnace couldn't be fixed, he sat us down explained our options, told us about. Financing we financed he came back the next day we signed the contract , Mike was also very nice the considerate, we couldn't pick. Better heating and air conditioner then A -1, heating , they're the best

I have been dealing with A1 for 7 years. They sold me a new furnace which broke down 9 plus times over a 7 year period. They " gave " me a new furnace to replace the lemon for a charge of 1500. They installed this on May 26 2025. I have called them out numerous times to fix this "new" furnace / air conditioner. They have been giving me the run around for months now. Finally today September 24 2025 they repaired my "new" furnace. However in the process of fixing this they broke my washing machine. The man who answers the phone has had a very disparaging attitude towards me for months because I dared to ask for my furnace to be repaired. Today he accused me of trying to file an insurance claim. I am not the only one that has been on the receiving end of their business etiquette. They cut the lines on my neighbors air conditioner and then tried to charge them $100 a pound for freon. Also the owner has a very nasty attitude when you're trying to make them do the right thing and fix what is broken . I will be contacting BBB and action news. Something needs to be done to keep innocent people from being ripped off.