Appliance Repair reviews in Oklahoma City, Oklahoma

Dom and his team have the best dryer repair and dryer vent cleaning team in Oklahoma City!! 🔥💪👍 my wife and I HIGHLY recommend.

Saved me from buying a new machine at very fair price. God bless this man. 10/10 would most definitely recommend!

I contacted Elite looking to get my Samsung dryer repaired. I was scheduled the same day. Dominic was very knowledgeable and was able to identify the problem as soon as he arrived. Lunckily he had the parts in his van to fix the issue the same day. I highly recommend Elite.

Elite Dryer Repair & Dryer Vent Cleaning Services OKC did an awesome job! Quick, professional, and thorough—all at a great price. If you need a dryer fixed or your vents cleaned, this is the go-to service. Highly recommend!

Ghosted me after I paid in full for the repair, I’ve tried calling their number 20 + times and I think they blocked me. Horrible service!

This company was terrible they cancelled 4 times and each time we had to wait another week and still didn’t finish the job I had to change companies.

I had a technician come out through my warranty of safeware ,his name was AAron, he was very friendly, diagnosed the problem on my dryer, but had to order a part, now have to wait approx 7 more business days, I wish they had more parts on their trucks, this is no fault of Aaron, but this stuff happens, just wanting my dryer fixed, Aaron explained everything and tried to give me a temporary fix , I really appreciate people that take the time to do this, I will do another review when my dryer gets fixed.

O for 2 working for us. This time they no showed the appointment. Then didn't want to refund the appointment fee that they charge before they even come out. First time, they charged us fee, then couldn't determine anything. Kept the $120 appointment charge, even though they were not capable of determining the issue. Said they would get back to us, and never did. Disappointed.

Booking my service was fast & easy. I needed to reschedule and they got back to be so fast. Texted me when they were on the way and showed up on time. Jessica was quick & efficient. She had the part I needed on her person & got my dryer fixed in about 30 minutes 🙌 I wanted to give her a hug but decided to leave a review instead. Love the work!

We have been dealing with these people for months trying to get our ice maker fixed. This is the third time. The lady answering the phone is rude as all get out. They were supposed to be here between 11-5 yesterday. No call no show. We’ve called again today with no resolution! Don’t use the company ever. They are useless! Plus our ice maker is under warranty! This place is a sham!

Worst company ever, no parts ever show up, company says they will call back, they never do. Might as well call this company a waste of time.

Took over a week to get out for first appointment. No updates on parts after the initial 1 week estimated time. Claimed they lost all my information and never came out but then blew up my phone with scheduling requests after 2-3 weeks of not knowing what was going on or just not responding. Use a different company. Worst experience i have ever had!

DO NOT EVER USE THIS COMPANY - I never write reviews and simply just choose not to use someone if I have been given bad service. These guys refuse to return texts/calls. They don't give you any updates and currently I have been waiting 6 months to have my refrigerator repaired after I already paid for the part. I have also called Hahn's and told them they need to stop recommending them to customers. I probably won't go to Hahn's anymore either.

I had an issue with my fridgidaire refigerator. I have appliance protechtion through Safeware. They sent my ticket to
Factory Appliance Services. The original tech that came out was fairly new to the company, and was aprehensive to address the issue so the operations manager Kim asked Jeremy their senior tech to come take a look at the issues. Jeremy's customer service was outstanding, and he diagnosed the issues quickly, had the parts ordered and in less than 2 weeks had our issues resolved. I had noting but a positive experience working with the
Factory Appliance Services crew. Thanks Kim and Jeremy for taking care of our issues.

I would give less stars if I could. I am going through safeware warranty company to get my oven fixed. They contracted factory Appliance to fix my oven. Factory appliance have been out twice to fix my oven and it is still broken. It takes 3 weeks in between visits to get anyone back out. I have not had a working oven for 3 months. This is a horrible company where nobody will return a call and when you do talk to someone nobody has any answers.

We purchased a GE range from Hahn's Appliance in June 2022. We also purchased the extended warranty from Hahn's (Safeware Co ) at the same time.

In March 2024 the range stopped working. Since it was past the one year Manufacturer warranty, we called the Extended Warranty company (Safeware) in March of this year.

Safeware send a company (Factory Appliance Service) to fix the range. Since March 2024, we have had two repairmen out attempting to fix the range. They have replaced 3 different parts and ordered 2 parts that did not fit our range. (One of the repairmen said his background was fixing cell phones, which obviously gave us all the confidence our range would be fixed.)

We decided there was no end in sight. The frustration with Factory Repair Service and living without a range for 3 1/2 months was not worth the stress. We just purchased a range from Lowes.

We will never utilize Factory Repair Service anytime in the future.

Dryer has been out since December 26th. Parts came in January 9th. They just scheduled me FEBRUARY 8th for repair. Do not ever buy where this warranty company is offered. Completely unresponsive and zero communication during the process. Will not answer the phone at okc or Tula. Will not call you back. DO NOT BUY. We've since had to buy a new dryer for $600 because we have an entire family of clothes to wash. And they say the only have ONE technician for repairs.

Scenario 1: Tech 1 came out to diagnose the issue with "NEW" stove. 3 new parts were required, per the tech. I had to pay an up front deposit of $959.74 for parts to be ordered. Tech 2 came out to install new parts, but determined the parts were not required as the problem was not with the stove but in the breaker box! Two weeks waiting for parts, hours spent waiting for each tech to arrive... I did however receive a refund. Tech 1 needs to be let go!!
Scenario 2: Same tech from scenario 1 was sent out to diagnose problem with "New refrigerator!" Diagnosis by tech was for a new compressor. Diagnosis was made without benefit of pulling out the refrigerator!! An upfront deposit of $425.78 to order a compressor was required. Two weeks later tech 2 came out to install the compressor. Tech 2 pulled out the refrigerator to discover not only was a new compressor needed, but also a new evaporator and hoses, there was also a slow water leak! I waited for the appt. I waited for tech 1 to arrive, I waited for parts to be ordered, I waited for tech 2 to arrive and all I have for my troubles is a freezer that still does not function and Factory Appliance Service wants more money to order additional parts!
Conclusion: When Factory Appliance Services requested additional $$$ to fix the freezer I told them, " no more money would be forthcoming until and when the required parts were installed and the freezer was functioning! If this was not satisfactory I wanted a refund and I would take my business somewhere else." Still waiting...
NEXT TIME I'LL READ THE COMMENTS!!
Can I give this company a half a star?

If I could give 0 stars I would. I've had 4 technicians come out over the course of 2 and a half months. Neither of them communicated with each other, lost parts, had to reorder, then sent wrong parts, then misdiagnosed the problem. 2 months later I still have a 3 year old fridge that won't cool. Don't get me wrong the techs seem to know every time what the problem is, but somehow that's not communicated via the back office to the new tech or just isn't documented right. I am being forced via my extended warranty company to use them otherwise I would have already ditched em.

The scheduling is horrific once they REORDERED the parts they lost, I still had to wait 3 weeks for them to come out. Don't you think if you screwed up twice the customer should be at the top of the list to get it fixed ?? Avoid them at all costs , absolute trash service.

Update: It took another month and two more technician visits, but we are finally fixed (about 3 months total). I was forced to use this company through my extended warranty "safeware". If safeware directs you to this company, immediately request a different one.

This is the second new appliance that they have incorrectly ordered parts for. They just can’t get it right(or they don’t want to). They have inconvenienced us for the last time. It took 6 months to get parts for our oven saying they were on back order only to find out that the manufacturer had them in stock when I called them. Now with our new Refrigerator/ Freezer, they made a trip to diagnose the problem, didn’t get the right parts again and now we have water on the floor after being out of town. Before we purchase another appliance from a local company we will be asking who the warranty is with, if it’s factory appliance we will leave the store. It is just unbelievable how they run their business. Do these manufacturers know how bad they are?

This is the first time I have used Adam’s Appliance Repair. Our repair tech, Caleb, was very helpful and knowledgeable with our dryer issue. He arrived exactly on time. Will use this business again.