Constraction reviews in Portland, Oregon

My wife and I bought our first home about a year ago now. When we first looked at the house it was in the process of getting new sub floor laid due to a water leak under the house. When it came to laying the actual floor, the previous owners had PG Long do it.

The first issue we noticed was the molding. After the floors had been laid, they put the molding back, but it had literally been broken in some areas, and they didn't re-caulk it at all. Plus in some areas they put in tons of brad nails in an attempt to get the molding to fit flush against the wall. When we mentioned this to them, they came back and caulked just the entry and then left.

In addition to this, while we were getting the house inspected, we noticed water coming up from the floor in the kitchen. They had hooked the fridge back up, and they hooked it up incorrectly and it was leaking. They took the floor up and dried it with fans, but it's already warping in some areas due to the moisture and is raised and creaking when you walk on it. Also, they had put the toilet back down in one of the bathrooms without a new boot, so it was leaking under the house and had to be fixed. Also they made some areas too tight (floating floor) and it’s starting to buckle.

There are more issues than this (trim pieces in the kitchen/bathrooms coming up/off, etc…) but the main issue is lack of communication. I spent 6 months trying to get Matt Butenschoen to get back to me about fixing some of these issues, but I could never get him to respond to me. The lack of communication is definitely one of the biggest issues.

My brother and I finished laying the same flooring (LVP) down in the bedrooms and master bathroom, and we’ve had no issues whatsoever. A couple of amateurs did a better job than these paid-by-the-job “professionals” who are in and out as fast as they can be instead of taking the time to do the job right. So if you want good communication and quality work, PG Long isn’t for you. If that’s what you want, then you've found the right company.

Thank you to PG Long and Humberto for the hard work installing the new floors at Cleveland Station's office and manager's apartment. They are beautiful, Humberto did a great job. Thanks.

As a property manager I’m always looking for vendors I can count on. PG Long is now my primary carpet installer after our last turn the installer Ismael not only was on site early but also came to show myself spots that needed attention and addressed the issue same day. Apartment home is now ready and being a garden style complex our homes have been lived in, Again Ismael impressed me not only by his quick to work professionalism but to make our new carpet look flush and fitting to the new home making it feel like a new unit.

Shout to to Louis who did such an AMAZING job! Very punctual, and easy to get along with. I wish more service individuals had such a positive attitude as he did. He also made the work look so easy, and professional. Super great service. 😃

Also shout out to Shane who was always available via email, and phone calls when i needed assistance. 😁

My wife and I have lived in our apartment for ten years. Each year management cleans our carpet. For the past two years they used PG Long and Delaney was the technician they sent out. He arrived at the scheduled time, was pleasant, efficient, highly professional and got the job done quickly. I love his enthusiasm and willingness to do the job well. I recommend using PG Long whenever you want to clean your carpets. You will be glad you used them. Blessings.

After our home was flooded and completely emptied out PG Long came and put our home back together better than it was before. The contractors at PG Long are easy to get a hold of and respond quickly to any questions or concerns I had. PG Long made a difficult summer of being moved out of our home easier knowing that we would soon return to a completely beautiful remodel. PG Long does an amazing job at their flooring and trim work, better than the previous two times we have had our flooring and trim installed. PG Long is a local family company that you can trust.

Such a wonderful company to work with. They have been our main vendor for carpet/vinyl repairs and full replacements for a few years now. Always on time, easy to schedule with and great quality of work!

Can’t say enough about the quality of the Fibo wet wall products PG Long provided us for these custom shower installs along with the quality of service we get from our account rep Shane Long!! Thanks again guys and we are excited to knock out some more of these!!

PG Long did an amazing job replacing the carpet in our apartment! They were very kind, reliable, and affordable. We have looked forward to getting new carpets for a couple years and are so happy with the quality work PG Long did! Thank you so much!

We’ve had a great experience working with Dillon and the team at PG Long. They are professional, responsive, and always willing to help when we need support on our properties. Their technicians communicate clearly with our team and residents, show up on time, and consistently provide quality work.

Strong vendor relationships are extremely important in property management, and PG Long has been a reliable partner for us. We appreciate the professionalism Dillon and his team bring to every job and look forward to continuing to work together.

Highly recommend PG Long to anyone looking for dependable service.

We hired West Coast Roofing after receiving other bids and at the recommendation of our realtor. They were very professional, fair-priced, responsive, and great to work with. They helped us with a tight scheduling time-frame and got the work completed on time. We're very happy we chose West Coast Roofing for our new roof in Portland, Or.

I just had a new roof put on my home by West Coast Roofing and Painting Inc. 2 weeks ago, and I have to say, it looks great. The guys came over in a timely manner tore off old roof, put the new one on in a day, and came back the next day to finish up on some of the other small things left. And then cleaned up the job site. Great job, great professionals. I highly recommend them. The staff was very friendly and helpful with any questions or concerns I may have had. Thanks again to the staff and crew of West Coast Roofing and Painting Inc.

We chose West Coast Roofing after looking at several bids in part because of consistently good reviews and also because our home needed a new roof and gutters, since our gutters were all leaking. Having one company do both certainly made our life easier and avoided a separate bidding process. We clearly made the right choice. The Salesman Steve was to the point, and gave us several options to consider, and was available and responsive to our questions, and their bid was competitive. I felt no pressure from him to decide until we were ready. He also explained clearly how a code change meant that we needed to have completely new plywood covering for our new roof which was factored into the estimate. Otherwise there were no surprises to the cost when the work was done. We were very impressed with the team. They took great care to protect our property, shrubs, etc., while the old roof was being demolished, and the new roof was installed. Workmanship was fantastic and new roof looks great. The new gutters were installed soon thereafter. Despite demolishing an old dirty roof, the grounds around the house were cleaner after the project than before they came! Asael has been very responsive to some post installation questions, and I can tell that this company really stresses customer satisfaction, and will stand by their warranty if any problems arise. I would not hesitate to recommend this company to anyone needing a new roof or roofing work done.

I got roof replacement done through West Coast Roofing. The experience was smooth. Josue Sanchez was easy to work with and coordinated the work without any hassle.
I highly recommend these guys for your roofing project.

We used West Coast roofing to replace our old roof, they did a great job and cleaned after themselves very well.
The crew was very hard working and the lead roofer Chris was very skilled on all aspect of the installation.
The communication is little slow between the office and customer but at the end we are very happy with our new roof.

West coast did our roof, gutters and exterior painting last month. They had a very fair price and did a great final job. Josué was the lead manager for the overall project and was great. He kept in close contact, answered any questions I had and also was very friendly and accommodating. They even did a little extra work I requested in the attic to help support the roof. They got 4 stars because I had to have the painters go back and redo some things that I didn’t feel they had done well enough. While the final product looks great, I felt like they didn’t have the attention to detail that I would have liked in the prep and final clean up, but they did a good job at the end of the days. I let Josué know and we talked things through and he listened and never questioned things and they came back and made things right for the things we discussed. He accepted the feedback with no conflict, which I appreciated. I would recommend them in general, for roofing and gutters with no hesitation, painting with the comments I have made above.

We had a great experience with West Coast. We paid about $19,200 (09-2022) for a new roof on a 120 year old house in inner NE Portland. We picked a black Malarkey Windsor Scotchguard (a bit more expensive). Seems like West Coast only does the Malarkey brand? It took them about four full days with like five guys. Install date did get pushed back. I could tell a couple of the guys were juniors and went slower. It was not a white glove service, but still very good. It was a really good price and some extra services were added. Thanks West Coast for the hard work and great service!!

We hired Josue and his crew to come out and clean our roof and gutters and they did a fantastic job! We live in a very densely forested neighborhood and our roof is often victim to moss and pine needles. The crew worked quickly but thoroughly, making the roof look brand new. Best part - they cleaned every thing up very well after the job. The house, our sidewalks, even our porch, look better than when they got here. Thanks Josue!

West Coast Roofing and Paining was great! Unlike the other companies I met with, they didn't give me a sales pitch, they gave me information. They answered all my question and provided a reasonable quote. They were honest and easy to work with. I hired them to paint the exterior of my house and replace the entire roof. We scheduled a start date for the work and true to their word that's when it started. We had one delay (2 days I think) on the paining due to weather but once the weather cleared up they were back on site. Everyone working was super nice and the site was clean at the end of each day. We couldn't be happier. Everything turned out exactly as we wanted, on time and on budget. Thank you West Coast Roofing and Painting!!

May 15 2018 we had a new roof put on our home. After many bids on a total roof replacement we decided to go with West Coast Roofing and Painting located in SE Portland. My experience from start to finish was totally a pleasure. They completely explained the different roofing products and the advantage of each. There was no up sale on any product just facts on their quality. As I said from start to finish it was a pleasure working with them. In a day and a half they transformed our roof to a master piece. The job was professional and under budget compared to the other 10 bids we received. Best of all was how they cleaned up. There was no scraps or nails to be found. We also had the chimney removed and the structural repair was fast and done with excellent craftmanship. I would recommend them to anyone in need of a roof repair or replacement.
Dave and Linda Webster
S.E Portland

We recently had West Coast Roofing and Painting put a new roof on our home. We were very pleased with all aspects of the experience, from the first estimate, to the installation and final inspection. Everyone we worked with was polite and friendly. Things were explained well. The team that came to do the roofing was polite, efficient and very hard working. We would definitely recommend the company and plan on having them do some painting for us in the near future.