Home Services reviews in Cordova, Tennessee

Absolutely, positively the best cleaning experience ever!! Every detail was addressed.
Employees were on time, courteous, friendly , efficient and made our home shine!
So grateful I found The Cleaning Authority.

They did a great job --my house can be a pain since my dog sheds on EVERYTHING...it's also nice that they SMILED and didn't appear miserable to be here! (Cleaning date 7.15.25)

We asked for the specific team (Charlotte & Taylor), that cleaned great for us one time, to be our ongoing regular scheduled cleaning team, which never happened. One person from the team came with a new member and we never saw the two who we requested. Without Stephanie coming in to do part of the work, the job was left incomplete and rushed. We have cancelled service after giving them numerous chances. Our apartment is small and we were specific on what we wanted. I would recommend watching the crew that comes in closely to ensure what you want completed is done. Stephanie was the best part and she was effective and completed work herself to ensure the job was accurately done.

When I first signed my contract, I was told it would take an hour and a half to clean my home. That has only happened once since they've started. They are in and out of her in 45 minutes or less. I can count on one hand how many times I've seen them dust. One time I called the office because I wasn't happy with a cleaning and they sent an "inspector" out during the next cleaning. She left long before the cleaning was done. I'm not sure how much longer they will be around. It's hit and miss with them.

UPDATE: Today they got here at 12:34 and gone by 12:58. What kind of cleaning is that? I was trying to be hopeful with this company.

I really wanted to like this company but the amount of cons I experienced just to try to get 1 deep cleaning for my home was ridiculous so there is no way I can recommend this company to anyone. I recently had rotator cuff surgery so I wanted to get a deep clean of my home because I have no use in one arm right now. I scheduled a consultation and the guy that came out was very friendly and professional and gave me a list of everything that would be done during each clean. Made me want to sign up for the monthly cleaning but I’m glad I didn’t. So I decided to call for just a one time deep cleaning to see how that went. An appointment was scheduled and on the day of my appointment two women came out. One was supposedly in training so she just followed the other around and didn’t do anything. I was told my house would be cleaned in 2 hrs at a particular rate. After about 90 minutes you can hear the head cleaner yelling at the other lady saying it’s almost time to go and we haven’t even touched the main floor so she tells her to run downstairs and at least mop the floor. I have a 2 story home and in 2 hrs all that was cleaned was my master bedroom and bath and the carpet on my steps vacuumed. So the other 2 bedrooms/bath, kitchen, living room, dining room untouched. The 2nd lady half mopped and didn’t even sweep first so it was just a wet floor with trash and she went over the 2 hr mark to do this. The other lady kept yelling come on we gotta go we are at time and on the way out she says I’m sorry I’m just one person can’t do all the work by myself. I was going to just let it go and never deal with this company again until I noticed that same night I was charged about $80 more than what I was quoted because a new person stayed over to half mop the floor. Wow, so I call the next day and I’m told by the manager that I have to speak to the owner about being overcharged and a possible refund and that she would give him the message. Mind you it’s been over a month now and no call so it’s so painfully obvious that if the owner won’t even take the time to call a customer back to voice my concerns/refund. I actually called about this weekly for a month and the manager just kept making excuses for him saying he’s such a busy man and he goes to visit his father in Fridays. Umm, so. That has nothing to do with a paying customer and again unprofessional. So she offers me a reclean which I agree to because at this point I know I’m not getting a refund or my money back. I tell her fine just please make sure the one lady doesn’t come back please because she did nothing and messed up my floors. She says duly noted. So on the day of reclean after 30 minutes of my time scheduled I call because no one has shown up. I’m told by the manager, oh a few people called out today so it will actually be 3-4 hours later than what we scheduled you for. Umm, thanks for telling me. Again unprofessional since I had to call to get that info and had already scheduled my day around this cleaning. So the lady’s show up and of course one of them is the lady I specifically asked to not have sent to my house. I just laughed and said come on in. She actually did better this time. So the ladies cleaned downstairs and one room upstairs. I guess a reclean is just what was supposedly missed before. No problem. Then I say what about ceiling fans, baseboards and all this stuff it says you guys clean for this amount of money. I’m told, oh we don’t have the materials for that so unless you have them can’t clean em. Wow, so false advertisement is added to the list. She said different cleaning ladies have different stuff and that depends on what you get. The newer lady was nice enough stand on a chair and attempt to clean 2 of the lower ceiling fans since they had no extended duster. So they rushed and cleaned the rooms mentioned before in exactly one hour because the head cleaner this time (a different one) said she had to get to her other job. What they did clean looked just fine but it definitely wasn’t what they advertise they clean. Never again.

The first clean was satisfactory and only went down hill from there. The team was supposed to focus on our kitchen, and apparently forgot the entire kitchen. Not to mention they used inappropriate language around our son. We were told that we would be credited a clean and were still charged. I can not get a hold of anyone at the local office. The next clean was just as lackluster, and then the team left the trash on the porch. I still have not been able to talk to a human, but when I did send an email to cancel my service that was completed with in hours. Highly do not recommend this company.

The manager, Katrina, is very unprofessional. She does not listen to the customers or the staff (as I heard her constantly interrupting the cleaners who called her on speaker phone just to ask that we put details in the notes). Katrina did not allow her to speak and explain what was going to and proceeded to make rude remarks while on speaker and the the cleaner tried to let her know she was on speaker. I had a horrible first visit, and sent pictures to christy when my recently purchased home was NOT clean for my planned housewarming. They did have someone come back out, and the next 2 visits were great. Dionna and Lisa did a great job but there were no details on my paperwork to let cleaners know I needed extensions to clean high ledges and nobody told me to ask to use the stainless steel appliance cleaner and cleaners for hardwood floors that I actually had available for all visits. I would’ve continued my services, but I never received a call back in regard to Katrina’s lack of professionalism and to state my requests. I would not recommend this company to anyone.

I have had your people come clean my house before, but the last time one of your housekeepers stole my $2500 necklace. I have been trying to get a hold of the girl and her phone number because the police are interested in getting her information. I’ll need all the information or you can give it to the policeman when he comes to your office, thank you .
PS, The police said that what information they need is a drivers license and address and phone number. This will not go unpunished.

We have been using their service for several months on a biweekly basis. They started off good, and the quality definitely went down every visit. We had to start going around and pointing obvious things out to them. We almost always had the same two ladies. On several visits they kept asking if we were going to keep some old videos and Disney collectibles. We ended up giving them some of the videos, but told them the Disney items were not for sale. It got to be annoying having to say "No" every time. The final straw was this last visit, when my wife heard them whispering up stairs and it sounded suspicious. She walked up to find them going through some of our boxes of Disney collectibles. They had pulled things out of the boxes and were laid out like they were going to take them. My wife immediately questioned them, and they were startled and acted like they were just admiring her collection. After they left, she went to check everything out and they just left everything out and did not bother cleaning up after themselves. It doesn't appear that anything was taken, but they knew that was off limits. Also, they had to move a lot of stuff to get to everything. I contacted the company and spoke to the manager. She acted very indifferent and not even an apology. All she said was she will let the owner know, once I cancelled service. I waited several days for the owner to contact me, but he never did. We always tipped them at the end of service, and this just really got under our skin. When the owner doesn't even call to follow up and apologize, that should tell you all you need to know.

The team was accurate,
efficient
and thorough.We will have them back.

They clean my home every two weeks and do a very good job most of the time. Our home looks and smells clean when they leave and it is great to come home to a clean house. If we could have the same women every week it would be great! Today I had to show three new women around my home and instruct them on the cleaning. They did a great job, but teams in the past have regularly missed a number of things they were supposed to clean. These ladies today did a super job!

I was very displeased with their services. When scheduling the initial visit I specifically requested that they send workers who were non-smokers because I have asthma and cigarette smoke is a major trigger for me. I was discharged from the hospital 3 days before their visit due to an asthma exacerbation. When they arrived the stench of cigarette smoke was incredibly overwhelming on each of them. They stated that their manager just told them not to smoke on the way to my house. I left the house while they “cleaned” but my husband stayed home.
When I returned home, I discovered the poor quality of their services. They didn’t move anything to clean, they just dusted around items. The kitchen cabinets still have dust all over them. There is dust and dirt on the chair railings and base boards. The tile floor in the kitchen and entryway is still visibly dirty. They broke $60 worth of wine glasses and failed to clean up all of the broken glass out of the kitchen floor. I was cleaning up shards of glass from the floor all evening. My husband’s toilet bowl and shower tiles are still visibly dirty as well. The list goes on and on.
Upon returning home and seeing the poor quality of their work I contacted The Cleaning Authority to inform them and spoke to a lady named Pat at the corporate office. She assured me that she would inform the local branch manager and have her call me back to discuss how to remedy the situation. I never received a call back. There was a letter left on my kitchen counter by someone claiming to be an inspector doing a spot check to evaluate their services as well. So not only were the cleaning services pathetic, apparently their oversight is incredibly lacking as well. I have called the company back again today because I never heard from the manager and they have charged me for their cleaning services. I’m extremely disappointed in this company that boasts 30 years of services for the community. If this is how they always conduct their business, I have no idea how they’re still afloat.

My 1st cleaning went very well. Lisa & Tee did a very good job, especially the floors - they look great! Everyone I have met from Mr Roland to Ms Turnage have been super & I look forward to future cleanings

My team today was great! Kimberly and Lupe are my regular cleaners and today it was Kimberly, Janie and Elizabeth. My house is clean and smells so fresh! The girls are always so friendly and professional!

04.8.25
Today, I think I had Andrea and Lupe but I'm not for sure the 2nd one. I have been getting this team many times in a row and we are VERY happy with their work. They know what areas I emphasize. Master bathtub and shower and floor excellent. Great job combating dog fur on the wood floors. Nobody does better on that kitchen sink.
Please send this team back! Thanks, ladies!

I really liked the team you sent this week Ms Christi… please keep this team on regular basis. They really did a great job this week. I am really pleased but I also want them to be on my regular cleaning days.

The company manager/ owner Mr Rick. has been a great listener and communicator. He makes sure that the service is performed with quality standards.
I have had good experience with the cleaning girl Kim. She is professional and does the job to your satisfaction. I am pleased with her work ethics.
The gals are on time and courteous and work hard.
The company provides cleaning material and equipment that is professional and earth friendly.

My suggestion would be to allocate a little extra time so they are not rushed to complete everything.

Thank you Mr. Rick! I appreciate your efforts to keep your customers happy.

Great to work with and the house was spotless. Great job!

Their company's policy states they "deep clean" two rooms a visit and go over the other rooms. Well they didn't even TOUCH our kitchen or laundry room, yet they presented us a slip stating that they deep cleaned both of them. It would be laughable if it wasn't so expensive! After contacting the case manager to report our displeasure, we were met with defensiveness and an overall IDGAF attitude. Very disappointing experience.

We emphasized to Rick the owner, Katrina the case manager, and the two workers who actually cleaned that ALL WE CARED ABOUT WAS DUST. Every member of my family has bad allergies, and we needed a thorough dusting that we ourselves cannot do without aggravating our lungs. They did NOT CARE and went about their "standard procedure" which involved moving various objects/furniture and not putting any of it back. They did a fine job cleaning our bathrooms, but didn't dust the blinds, window sills, shelves, or ceiling fans. All of which we specifically asked them to do and are stated on their brochures as basic elements of their procedure.

And do NOT DARE reply to me stating how "important your feedback is" when you clearly didn't care at all over the phone.

It was good but they did not leave me a sheet telling me when my next cleaning is. I’m assuming it will be on June 25th. BTW they did not speak English. It was ok but if you send 2 you should make sure one speaks English. Thank you.
Lila Diehl

I am very impressed! The staff is always on time, very professional and does an amazing job! They are closely supervised-any concerns I expressed have instant feedback and the supervisor visits to ensure the cleaning is to my satisfaction. The unique method of cleaning rotations results in in-depth cleaning every month. They are reasonably priced, too!

I’ve had a great experience with the Cleaning Authority not only with the clean itself, but also with communication. Price is extremely fair for the excellent quality of service they provide. Side story- my son’s room was a wreck and I didn’t have time to pick it up, but when I came home, his entire room was spotless. So they definitely go above and beyond.