HVAC reviews in Franklin, Tennessee

Drake was very professional and helpful. He was on time and thorough. I will recommend Drake and Rapid Response. Many thanks!

Chad was great! Prompt, courteous and seems to know his stuff. Just a regular maintenance check-up today on 2 new systems they installed last year, but I won't hesitate to call these guys again in the future.

Service was quick and Tyler and Jeremiah were so nice! The whole job was completed within one day.
What a relief! Highly recommend this company.

Professional from start to end. Have to point out, providing a picture of the plumber is a great touch. Neal Came out, saw the problem provided 3 different approaches and got to work. Thank you for getting it done today!!

My experience was fast and professional. Neal was my service tech and he couldn’t have been nicer. Knew exactly what hat he was doing and made sure the repairs would last. Came out the next day after my call the night before. Very impressed. We will continue to use Rapid Response.

Crew did an incredible job installing a new HVAC system at my home. They were thorough, professional and answered all our questions. Thank you Justin, Landon and Leon for the great work!!!

I needed to get a toilet installation completed in a hurry (nobody wants an out of order bathroom). I contacted Rapid Response from their website & got a reply within a few minutes! Michael scheduled a technician for our earliest availability (very next morning) & the technician, Neal arrived before 9AM!
He had the replacement part in his inventory & had the new valve installed in minutes!! The work was super clean! Neal was courteous, efficient, & clearly a skilled plumber! (Bonus points for testing the functionality of the new toilet & being generally personable!)

We had a great experience with rapid response. The technician (Neal) came on Saturday and addressed the situation timely. Neal was very knowledgeable and professional. We needed a bigger fix and he clearly laid out three options and immediately sent estimates for all three. We called on Monday and they were able to fix the problem that afternoon.

Neal did a great job! It was on short notice over a holiday week and he came in and did the work efficiently and I thought that the rates charged were fair. Not pushy at all and gave me some extra advice on how to do a couple things myself that were inexpensive. Highly recommend!

Due to the storm, which occurred while we were out of town, rapid response has been to our house three times for plumbing heating and electrical issues. Each time the technicians were outstanding, efficient and reasonable, the HVAC technician Keith, and the electrician Jeremiah, quickly diagnosed our problem, and recommended a long-term solution/upgrade. After researching the recommendation, we determined it was the best solution and had the work done. We were so impressed with their professionalism, promptness, and communication that we signed up for their annual maintenance at a very reasonable cost.

Rapid response sent the most amazing team to replace my furnace and 2 AC units. Justin, Leon and Landon were detailed, honest and somewhat perfectionist in my opinion. I was so happy I went with Rapid over the other 3 quotes I got, they really did a great job. These 3 guys worked very hard for 10 hours, cleaned up any messes and I feel like I made the right choice because of them. I work for surveys in my business and I get rewarded for good surveys, so I hope whomever is in charge of giving these guys accolades, pay raises, bonuses, whatever it might be, that you give it to these guys!!!! They are the reason I would refer Rapid!

Mike was great. He performed a quick assessment, gave a price quote and finished the job quickly. The tracker to help me gauge his arrival time was not accurate but I called their customer service line and was able to get better details easily. Great service. Thanks!

I’m always pleased with the services. Everyone has been on time and professional, stays honest about what is needed (and not needed) for successful maintenance of our units. Highly recommend.

Kelly Willis was our HVAC technician who came to our home do a routine maintenance on our unit. He was professional, personable and very time efficient!!

They do a great job each year tuning up my system. Honest, on time and friendly. They have even installed a split system in my home and 3 years later it's still running perfectly. High recommend giving them a try.

Excellent service. My wife had Parkinson and heat hurts her , They said it will be Monday . When they found out about her health, they sent someone in less than one hour! That is special!

Daniel is amazing and C and M doe such great work. I love this company and the stability they provide for our home.

Communication was excellent. We were notified that the technician was on his way. He was prompt, courteous and thorough. I trust C&M.

C&M is the real deal. They are an HVAC company that is competent, courteous, and honest. They helped us out when we were in a tight spot with an older HVAC unit with a difficult part to find. They helped us find the part and get it installed at a reasonable price.

Tecbnician called and right out the gate made it clear he can’t fix it and then told me it would cost him $150 per 30 minutes to come out to assess that he can’t fix it.

I have been working with and round C&M for over a decade. Not only would i recommend them at a professional level, i recommend them personally. The office staff is prompt and great with notifications. Service has always been helpful. Daniel one of the service techs has been a pleasure to work with. As far as installation they are a 10 out of 10. Johnny and the crew professional, informed and clean.