HVAC reviews in Franklin, Tennessee

The AC Crew was great to work with. They were on time and extremely respectful. We had a small issue after install and the team made sure that we were taken care of. I couldn't be more pleased with the service received. I will definitely be using them for future needs and highly recommend them.

Justin & his team have always been GREAT to work with! As a General Contractor, we use the AC Crew on our projects but they are also "go-to" for our personal home.

Always professional, timely, accurate and competitively priced. I highly recommend them for any HVAC needs!

Justin and his team are very honest and have the right motives. They truly want to help resolve your AC issues and offer solutions instead of simply proposing that you purchase a new unit. Very dedicated staff. Highly recommend!

This company was easy to work with and stood behind their work. Faulty AC they first installed had issues so they removed it all and gave me a new, updated unit. Very appreciative of how hard the technician worked to be sure everything was perfect for me. Highly recommend them.

I must be calling a different number than the rest of the reviewers. I called and immediately got their voicemail system where the robot played 20 questions with me trying to guess why I called. When both of us got frustrated enough, it transferred me to a human. They was very nice. I had two jobs one immediate and one I needed them to come look at to advise before proceeding. Was told they had the technicians available to do the first job and would send me over a quote and then we would schedule a site visit for the second job. Since then, nothing, totally ghosted not a peep. They have my phone number my email and my home address so I know they know how to get in touch.

The service from the AC Crew was above and beyond all expectations. They responded quickly, communicated throughout the process and were very helpful in explaining what was possible, how much it would cost and ultimately in completing the install. I highly recommend them.

We had alex out to take a look at our AC today.

I work as a plumber so I know how these service visits can go.

I had nothing but a positive experience.

They didn't charge anything to come out and look at our issue

He diagnosed the issue, found the part, was informative of the current health of our system and things to prepare for.

He wasn't pushy at all and didn't charge a single dime for coming out. If I could give 100 stars I would

These guys are incredible! Jacob was super responsive, knowledgeable and efficient. Identified our problem quickly and had us back up and going in no time. Will be my go to guys from now on. Couldn’t recommend them enough!

Friendly, quick, and fairly priced. Jacob was awesome i was heading out of town on a Sunday and leaving my daughter and grandson in the house when the heat went out Jacob went above and beyond to make sure the were comfortable and safe he got me a new blower motor and installed it within 24 hours.

Came home from 2 weeks in sunny CA to a 44° house on a Friday night. Called Alex the next morning and he came out and quickly discovered a faulty motor. He pulled a few strings and was able to optimize his relationship with a supply house that is normally closed Saturdays and was able to get them to open up and secure the last motor they had in stock. He was back out that afternoon and we were at a comfortable 69° by 8:00.

No crisis, no hero. Thanks Alex!

Justin and his team serve as our business partners for HVAC and plumbing across our portfolio of 50+ short-term rentals here in Nashville. We also trust them with our personal properties.

By “business partners,” I mean they operate with the same accountability and care we expect from our own team - strong communication, clear expectations, guest-aware service, true 24/7 responsiveness, and transparent pricing.

The Crew is proactive, professional, and solution-oriented. They don’t just fix issues - they help us prevent future ones. That reliability makes a real difference at scale, and they’ve earned our continued trust.

Brendon was great, much appreciated!!!

Outstanding Company. Honest, reasonable and excellent service. Highly recommend.

Investigated Nest thermostat alert, tore down furnace to find problem with switch and board (maybe). Thorough and very clear in explanations.

Excellent service, had our heat running in no time. Extremely friendly and polite. I highly recommend.

Brendon was great helping fix my A/C. Same day service, honest, knowledgeable!

They were incredibly responsive. The communication was excellent. I knew what was happening at every step along the way. They did what they said they would do, when they said they would do it, for the price they quoted. I am very pleased.

My technician was knowledgeable, and responsive. He was able to evaluate on Saturday and install tha following Thursday with no issues. I am beyond pleased with this group. They will be my first call in the future.

I was able to resolve my heating issue over the phone with a technician. They were extremely helpful and offered free advice! I would definitely call again to use their services.

Great company! Responsive, professional, and affordable! Replaced our very old air conditioning unit with a state of the art and efficient new unit! Quality work at a very reasonable cost! Highly recommend!!