HVAC reviews in Franklin, Tennessee

Both Justin and Alex were fantastic, very professional, quick and efficient. Explained throughly and provided recommendations, clear next steps and process! Alex was great when coming back to replace the pump even at the late hour! Appreciate the dedication to getting the air up and running!

AC Crew has been professional and so helpful from the moment we called them. With previous AC companies, we experienced very slow response time and a lot of inconsistent information about what repair was needed, which was very frustrating since we had small kids without heating. That has not been the case with AC Crew, each time they’ve come out, they’ve been clear and direct about what exactly was needed and what to expect. Very thankful for their expertise and professionalism!

Alex is the man! Super thorough. Goes the extra mile every time he comes by to check on things. Their prices are very reasonable.

The best experience with them!! We had Akili, who was just THE kindest guy around! Respectful, efficient, helpful and knew exactly what he was doing! So grateful for such a great and easy experience. We can’t recommend them enough!

We are always impressed with the service from Akili and Justin and any representative of the AC Crew. They are timely, professional, communicative and highly skilled. Unlike some of the bigger HVAC companies out there, they are honest and thoughtful about repair recommendations. Most of all they get the job done right for a fair price and a friendly smile! I recommend them highly !! Call them first !

Best experience ! My unit died in the ice storm. They immediately came and surveyed my problem. They were honest and gave me all options. They were able to fit me in the very next day to have my whole unit replaced and everything was perfect. This is the second replacement I have completed with this company and have had nothing but great service from friendly people you can trust.

Alex was wonderful. His customer service was next level, and his commitment to fixing our issue was unmatched. The AC crew was referred to me, and I will definitely continue to spread the word. Happy happy customer

Of course during the hottest week in TN this year my a/c stopped working. It was late on a Friday when I contacted the AC Crew. My upstairs was 86 degrees and I was hoping they were available over the weekend. I was quickly notified they would respond Saturday morning. Justin the owner, who is super knowledgeable and friendly, responded Saturday morning like he said he would. He actually had the part with him and fixed the issue in no time. This is the 3rd time I’ve had the AC Crew at my house, 1st time for a semi-emergent call, and each time was a great experience. Never upselling, just honest and fair. I highly recommend them.

Alex and the AC Crew are awesome. They're communicative, professional, friendly, on time, and they fair and honest. More than you can say for other in town. They even came to my house today within 3 hours of calling, had the part I needed and fixed the system within 20 mins.

They're the only one I'd call.

In my 50 years of owning homes across the country, AC Crew's the finest HVAC company I have ever had. They respond quickly to your request. They arrive promptly. They listen carefully. When their inspection and servicing is complete, you receive suggestions on how to improve the system ... not with costly work they could do, but with tips on what you can do to keep things running smoothly. Very reasonable service plan. And a special thank you to Alex for his excellent work and kind help. The best... I am sold on The Crew!

I can’t recommend AC Crew enough! They provided a fair price and went above and beyond to ensure we didn’t go without heat while temperatures dropped below 30. They even got the necessary part ahead of schedule to get everything up and running as quickly as possible. Throughout the process, they were super communicative, kind, and highly professional. If you need reliable HVAC service, this is the team to call!

Special shoutout to Ethan, Alex & Justin.

AC Crew has been very responsive and trustworthy. We will use them on all of our HVAC needs and recommend them to all our friends and family.

Justin and everyone with at The AC Crew are the best. Super quick to respond to your needs, helpful in explaining what needs to be done, and overall just great people. We love doing business with them!

I have had AC Crew in working in my house several times. They are an excellent company. The technician who came to my home, Jason, was a consummate professional. He was very knowledgeable and explained the whole process very clearly, every step of the way. I appreciate the manner in which he worked and conducted himself. I will definitely request him again in the future. Thank you for your ethical practices and fine service. God bless!

The AC Crew was awesome! Our second floor furnace was not producing heat. The technicians called to let me know their time or arrival. They even put on booties before entering our home. They were friendly, courteous, and knowledgeable. The problem was diagnosed, and fixed quickly. They mentioned their maintenance program, but were not so pushy with it as to not make me feel pressured or uncomfortable. I would definitely recommend use them again.

The AC Crew always takes care of our home. I had a system go out this week, and they took care of us immediately. I love Justin and his crew. They are the best. As a realtor, I have recommended them to many of my clients. They all love them! Their prices are very fair and their response super prompt. I recommend the annual maintenance plan. It can help avoid costly repairs later on. Thanks AC Crew!

Alex was the tech who worked with me. He was great! The AC Crew team are amazing. Super professional and easy to work with!

Justin Sharp is awesome, so thankful that he helped get us up and running!

Excellent technicians with fantastic communication from start to finish. Cannot say enough good things about them!

Justin and the AC Crew are always so responsive and great to work with! I recommend them highly!

The guys at AC Crew are the best! I use them for both my home and my rental properties, and I couldn’t be happier. They’re honest, efficient, and fair—qualities that are hard to come by these days. I trust them completely to take care of whatever needs to be done without upselling or cutting corners. Highly recommend!

Alex did a fantastic job! He was so helpful and gave us the help we needed!