HVAC reviews in Memphis, Tennessee

Brian was very professional, on time and repaired my AC unit in less than 1/2 hour. I was waiting for another company for more than 2 weeks. Max air scheduled me on Friday and came on Monday. Brian phoned me when he was headed to my house. Excellent service. I would definitely recommend this company.

This company was assigned to me through a warranty company and most of the time, it is days before I even get a return call much less an appointment. Not so with MaxAir! They responded immediately and was at my door the same day. Ethan was an exceptional diagnostic and repair technician! He had the problem diagnosed within a few minutes, ordered parts and came back to repair the next day! He was respectful, courteous and very professional. The communication with this company is awesome. You'll receive texts or emails updating you at every turn. I will definitely be a return customer should the need arise. I HIGHLY recommend MaxAir and Ethan!

The technician arrived on time. He was able to get us back in the a/c in no time at all. He was friendly, knowledgeable, and petted our dogs.

Max air did a great job. Unfortunately for them they had fix problems caused by other contractors. The technicians were easy to work with, knowledgeable and clearly explained what was being done. Save yourself the hassle/$$ and have max air come out the first time.

Fast professional and courteous . Great customer service. The tech answered all my questions and explained what was going on with my furnace. My heat has been on without issues. Highly recommend this company. I got them through my warranty company but will now be asking to use them anytime I have an HVAC problem.

They were quick to respond, communicated well, and arrived earlier than scheduled. The service was fast and my home was cooling in no time.

Brian quickly identified the problem with our unit and was very thorough. He explained everything he was doing to correct the issue! I would highly recommend Brian at MaxAir Heating and Cooling! The icing on the cake was that Brian loves Jesus!!!!

Max Air has come out more than once and we’ve been very pleased. This last time though we had a technician, Brian come out right before a holiday weekend. He immediately found the problem and needed to order the part. I thought it would take at least a week but he called the next day on the weekend with the part and came out. The efficiency of this company and Brian stand above the rest. I will call them again.

Contacted American Home Shield this morning a little after 8. They were here before 11. Brian did an excellent job. Quick, courteous, and professional. Got right to work, had the right part, and was finished soon. Don't hesitate to use this company . Nice guy

MaxAir was dispatched through my American Home Shield warranty. I had an air conditioning issue on Saturday and put in the request through AHS. MaxAir contacted me immediately on Monday morning (today). There were multiple appointments available, including one today. Justin was the tech who came and he called ahead of time. I also got an email that identified him and his ETA. He arrived right on time, diagnosed the issue, and repaired it...all within 30 minutes. I would definitely use them again. This was top notch service and responsiveness. From the time they called me this morning to the time I have a repaired air conditioning unit = less than 4 hours. AWESOME!

This was our first experience with MaxAir, their tech Henry was out diagnosed the issue and then came back out after the other contractor finished his work. Henry was professional, friendly, knowledgeable and made sure our air conditioning unit was fixed quickly! Thank you for the excellent service and repair.

Called after 5 on Friday and sent an email to the company. Justin quickly responded and Brian was sent out Saturday morning at 8:00.Brian was prompt, courteous and professional. He got us back up in running in no time. Now we are just trying to determine if we need to replace the unit since it is 15 years old. If we do, we will definitively use this company. Pleased to see a family owned company with that is honest and dependable! Forgot to mention pricing was fair too. Get them a call!

I really really appreciated Brian's service. He was super courteous, gave amazing support, explained my issue and fixed it within an hour's time. He is the example of great customer service. I believe he deserves free dinner...lol.

Honestly speaking, he called ahead of time saying he can head my way if I'm available. My appointment was at 10am and he arriveda little earlier. He was super kind and helpful. I am in snowballs again and greatly appreciate time and care when it comes to patrons. He was a 10/10!!

Thanks for helping us and providing genuine concern while doing it. Have a great day

The tech arrived promptly. He identified the issues, explained them, and went to work. Now the AC unit runs smoothly and works great.

American Home Shield sent them out. See in pic where technician used Styrofoam as support for new heater he installed. Common practice now days.

Extremely disappointed with the service. The technician seemed more interested in selling me a new unit and freon than actually fixing the issue. I suspect they intentionally released freon just to overcharge me. To make matters worse, he didn’t replace the covers after checking the levels and even put the breaker back incorrectly, which caused my unit to stop working entirely. When my friend—who has HVAC knowledge—asked a few questions, the technician became hostile and defensive, which raises serious concerns about the integrity of the service. I strongly believe I was being scammed and will be filing a complaint with the BBB. If I could give negative stars, I would.

A great team from Max Air on a full system replacement units for my home. Technician Jack was very helpful and useful on evaluating the need for a new system and technicians Quincy and Edward perform that service and was very knowledgeable and quickly finished it. Hats off to the team!

Technician (Brian) was so nice and friendly, and was willing to let me watch him as he taught me a bit about the unit and what was needed and why. Appreciate it! Hoping the upstairs stays nice and cool now, and if not, I know who to call for further service! It was 89 in our office this past heat wave, so clearly something was wrong - and Brian fixed it! Thank you!!

Put in service call at 6:00 and was given a time of 1:00 to 5:00, I got a call after 12:00 that he was on the way. He got here before 1;00 and explained everything he was checking. He found out that the plug upstairs was clogged and the float switch would not allow unit to start. I was a priority member with another company for many years,
which did not tell me they were no longer working with my home warranty company. Cancelling with that company and going with Maxair. Great experience!

Justin with MaxAir is the best! He is very professional, always on time, and makes us feel important no matter what the issue is! No issue is ever too small! Recommend 10/10! If you have any HVAC needs, give them a call!

I am extremely disappointed in the way MaxAir Heating and Cooling treated us. We have a home warranty contract through First American, and the technician talked to me as though I was a less-than customer. Once he "fixed" the issue (he did nothing but take out my filter, scold me for needing it to be replaced), he did not stay and see if the temperature of my house was dropping. It felt like, because we were not spending additional money with the company, that we couldn't be serviced. All he talked about was prices and refused to put coolant in our unit, and mansplained to me how that wasn't the issue. It is literally the same issue we run into every summer.

We called and asked for them to come back out, we fixed the issues they had suggested but now the technician is flat out refusing?

My biggest issue is the lack of customer service. The way this company has treated us is shocking.