Appliance Repair reviews in Austin, Texas

Quickly diagnosed a leaking water dispenser on my fridge. Ordered a new release valve and provided the quickest date to come fix the fridge. Professional, courteous, and efficient. Can't ask for more.

Brian was able to make an appointment and show up within 24 hours of my dryer breaking to identify the problem, get a replacement belt, and fix my dryer issues. What could have cost me thousands cost me ~$150, and I would call him again for another repair thanks to how speedy and respectful he was! Can't recommend Stars enough.

Brion was great to come for a same day appointment. Very thorough and came back the next day when the part came in.

Our dryer stopped working on 12/30 in the middle of the night. I was worried I wouldn’t be able to get anyone out on New Year’s Eve and then we were going out of town for a few days. Brian showed up within three hours of calling and diagnosed the problem and even showed us a tip to get it to run while we waited on a part order. He had the install done super fast and even swapped out our 3 prong to a 4 prong free of charge. Price was reasonable. Would definitely call stars again!

Brion came out same day and was excellent. His knowledge on various appliances is noticeable. He diagnosed the issue with my washer and fixed it quickly and was also able to diagnose an older washer we hadn't used in a while. Definitely recommend him for any appliance issues! Will use his services again in the future.

Fantastic service. I called them to get a second opinion quote after having a less than favorable experience with a competitor. They were quick to respond and their prices were much lower than the other quote I received. The technician was very knowledgeable about my equipment and was able correctly diagnose multiple issues with my dryer to figure out what was actually the problem. Through multiple headaches with shipping delays and other hurdles, they maintained a positive attitude and were always providing a solution. My dryer is running super smoothly now.

I'm relieved that I won't need to bother about who to call the next time I have an issue with an appliance.

Brion from Stars Appliance Repair was fantastic! He arrived quickly, accurately diagnosed my washing machine issue, ordered the part, and had us back up and running in no time. Highly recommend!

What a great company with which to do business. They were referred to me by neighbors who had used his services. Came out, same day, found the problem, fixed….all for the service charge. I have appliances that are aging, so I’m pretty sure we’ll be seeing each other again.

Submitted an inquiry form and they had such a quick response! Told them my issue with my washer and they gave me an honest answer that the washer machine control board is the issue. I truly appreciate the amazing customer service!

Brion is fantastic! He helped diagnose my problem and gave me reasonable options for how best to proceed. I would definitely recommend him to anyone looking for honest, straightforward, and fairly priced help.

Brion’s great! I had my fridge fan and stovetop burner go out on me and he was able to help me get the right parts I needed and he came out and installed them quickly and efficiently! Absolutely no complaints great guy doing great work👍🏽

Update:

Rating was lowered from 2 stars to 1 star due to false statements in the business’s reply.
Each claim in the response is contradicted by the screenshots of our full conversation, which were posted in full for transparency.

1. There was no “full day notice” provided regarding arrival time. I asked the morning of the appointment what time you would be arriving, and only then was a 1–3 PM window confirmed (as shown by the timestamps).
2. You never requested the tenant’s contact information. I have always been the sole point of contact on every property you’ve worked on for us, and this had never been raised as an issue previously.
3. You messaged that you were on your way and later wrote that a police matter came up and that you would be late. After that update, the person who had been at the house left, but I was still prepared to provide access remotely, as agreed and done on prior visits.
4. Upon arrival, you sent one text message and did not place a phone call. Once I saw the message, I called and texted back immediately and attempted multiple follow-up calls, which were not answered. A brief call at the time would have allowed immediate remote access.
5. I did not expect you to return after leaving. I simply asked whether you were still nearby and available later that day, as access could have been provided right away.
6. Remote access has consistently been the standard process across multiple properties we’ve worked on together, including this one. This was acknowledged during the first visit (“sounds good”), and no issue with this process had been raised before.

The public reply does not acknowledge the documented facts and does not reflect what occurred.

—————————
Original review:

We reached out about three weeks ago due to a leaking dishwasher. Brion came out and, per his own invoice, the repair consisted of simply tightening the water line. He stated that if the hose needed replacement later, the $100 fee charged ($60 trip and $40 labor) would go toward that replacement, while suggesting that installers usually consider hand-tightening “good enough.”

Three weeks later, the dishwasher began leaking again. Brion scheduled a return visit for the next day between 1–3 PM. He mentioned he had a police matter come up and would be late, but still arrived within the scheduled window.

He sent one text message at 2:34 PM stating that he was outside and that no one was answering the door. Unfortunately, I missed that text and only saw it about 35 minutes later. As soon as I did, I immediately called and texted him back. I was supposed to give him access remotely—exactly how we handled access during the first visit—but he did not attempt to call even once.

I explained that I had missed the text and asked whether he was still nearby and able to come back. He ignored all calls and messages for the remainder of that day and the following day.

When he eventually responded, the tone was extremely hostile. He stated that he was “not inclined to work with us,” accused us of wasting his time, and demanded $150/hour to return. This was especially confusing given that the entire situation could have been resolved in under 30 seconds with a simple phone call, allowing access to be provided immediately and avoiding any waiting altogether.

What made this especially disappointing is that we had worked with him multiple times across different properties and had always trusted and appreciated his work. His response was unnecessarily aggressive, unprofessional, and dismissive—particularly given that no effort was made to call or help resolve the situation at the time.

Between the incomplete initial repair and the way this follow-up was handled, we will unfortunately not be using his services again, despite having several additional jobs planned and having trusted him in the past.

——————
Note: The timestamps shown in the attached screenshots reflect a time zone difference, as I am currently traveling. The actual timing of the conversation was approximately 8 hours earlier (Austin local time).

Very fast. Very knowledgeable. Very friendly. Thank you.

Paid ~$100 for a service call but didn’t receive a clear diagnosis. The technician assumed I’d approve a ~$500 repair without properly explaining the issue or cost breakdown. Communication and transparency need improvement.

I had a great experience with Repair My Appliance Austin! They were incredibly responsive and got the job done faster than expected. The pricing was fair and transparent — no surprise charges — and the staff was friendly and professional from start to finish. My appliance is running perfectly now. I’ll definitely be calling them again for any future repairs. Highly recommend!

Great service. Very responsive and professional!

Never called me back

Tgey did a great job

I would use their company again. Honest, reliable and professional.

Amazing work, quick, reliable and honest. Highly recommend them.

Jacob was excellent and professional and honest. I would highly recommend them.