HVAC reviews in Austin, Texas

Climate Specialists company send one of their professional technicians (Jose )
To do maintenance on the AC from my Business he is very Knowledgeable and professional on his work he gave me recommendations on good filters to prevent any future problems with the AC Thank you very much Climate Specialist company for your service I definitely recommend this company 👍🏻 😊

Matt was awesome. Arrived to help fix the A/C in my grandma's house after hours and promptly.
Would use his services again for my self or my family.

Highly recommend a great family owned company "Climate Specialist". Matt has over 15 yrs experience, he was very informative, professional & polite with all of our questions regarding a job. He always provides great service and very reliable. No need to look any further. Matt will definitely take care of you.

Matt/Climate Specialist is awesome. During the February 2021 storm he managed to get a new heating element installed for our rental property during some of the worst winter conditions we have ever seen. I am so impressed with his professionalism and follow up during this difficult time. I can only imagine the service you would get on a good day! I will definitely call on him again for any HVAC service for our homes.

Climate specialists were great! They came out after hours and were able find the problem with my system when other companies could not diagnose the problem. They were able to temporarily patch the problem. They ordered the parts needed and came back to repair the system. Very competent and friendly service.

I have worked with Climate Specialists on numerous properties I manage and find them to be very knowledgeable, professional, and prompt. They have great service, always solve problems quickly and the owner, Matt, is a real pro and knows this industry more than anyone else I've encountered. I highly recommend this company.

Clogged sewer lines. Unclogged. Claimed cracks& disconnected pipes were causing backups. TV’d the line. Great for clogged lines. However they tv’d the line we were told, sagging line & disconnected joint of pipe, water leaking & eroding soil under house. Told us we’d need tunneling to replace pipe. Master tech did not keep In contact w us, until we called after 4 days of no digging. Blamed it on installers quit. Installers finally came out, 8 days after tunneling, fixed section near Clean out. The Plumber master tv’d line & found sag. But said not major concern at this time.

EDIT:

It pains me to update this review in this way, but this company is now calling me nearly every day (using an autodialer)
, trying to sell me a service and check up. I have asked to be removed a couple of times and they continued to call as well from different numerous numbers. I will never do business with them again, nor recommend them. They assured me I would be removed from the call list within 30 days. Which mind you I think is also a ridiculously long timeframe.

This story begins with me installing new LVP flooring and drilling into the concrete slab to install anchors for a transition piece. Well I drilled right into a water line. I knew the fix wasn't going to be easy or cheap, and I was without water. I called a few other places on the night of this happening and they didn't even bother to call me the next morning to follow up. I then went with ARS on the recommendation of a coworker who works in the industry. They promptly dispatched John C. John was cordial, explained the process, and was upfront about the cost. He worked to chip through the concrete and find the hole I accidentally drilled. He also confirmed my suspicions that this pipe was WAY too shallow when the house was built. Furthermore, he took care of my concerns about the tile being damaged in the process and even used hand tools as needed. Everything went as planned, and I was hooked back up with water in about 3-4 hours. ARS price came in at half of a local big competitor that had some goofy subscription plan they tried to sell me to lower the price. John deserves praise for his work, and I would trust him with all of my plumbing needs moving forward.

A little upset. It was 7:30 pm. The tech had me sign stuff. I told him we didn't want to commit to anything and he said that there was nothing there that would do that. When I looked at the papers, I had signed for service. The kid lied. I called and told them and Alna said she canceled it. We don't want to spend a lot of money because the mobile home is going to be trashed .

Max came out to wire up a new outlet for the new water heater that Jacob and his team installed. Both gentlemen were very professional and efficient! I would highly recommend them! John was the salesperson that definitely got me hooked up with the best tankless water heater system!

I'm impressed with the emergency plumbing services. Connor, the technician, is nice and professional. He did a fantastic job. The charge is reasonable. Thanks again!

They never showed up for 2 days in a row! We waited during our window of time assigned by them, and called when that window expired. They said someone would come, but no one ever did. We scheduled again for later in the week and no one showed up again. Two days of missing work for nothing.

I had an excellent experience with the ARS company. The team was knowledgeable, patient, and truly committed to meeting my needs throughout the installation process. They took the time to explain everything clearly, answered all my questions, and worked with me to find the best solution. I really appreciate their professionalism and dedication. I would highly recommend them with confidence to anyone looking for quality service and reliable results.

Purchased a Carrier unit from Home Depot 2 months ago and it was installed by their "installer", ARS Rescue Rooter in Austin Texas. We had a freeze and turned on the heat for the first time and it did not work. Five days later with sub-zero temps and they still cannot fix it and do not seem to care about the urgency of this. I have no explanation, and now they are saying something was wrong with the unit from the factory??? They are now telling me they cannot get there for 5 days. I am not being given a specific problem/issue, they are just saying they are going to "escalate" the service. Still nothing. I would HIGHLY NOT recommend this company as there follow-up on the installation is without any form of resolution to the problem.

I was initially given an appointment window of 2-6pm. At 5:30, I called because I had not heard from the plumber. I was told that I was on the schedule and the tech would contact me shortly. I called again at 6:30 because no one had called/shown up and got the same response. Five minutes later, I received a call that a technician would be there in an hour. He showed up as planned, was very pleasant and fixed my issue free of charge. The service was excellent but the customer service was lacking.

Very Disappointed Purchased a new HVAC system in April. First cold snap, heater didn’t work. Technician showed up late, clueless, and swapped our quality Lyric thermostat for a cheap manual one. Next cold snap, heater still broken or not working again. Took another day off work, tech now is over 4 hours late to his appointment. No no courtesy calls no texts and dispatch not helpful at all. Worst service experience I’ve ever had. Considering having them remove the system and have someone reputable install a working system.

Very unprofessional. Had to reschedule twice because the service tech did not show up. When I called in about it, the first rep read back to me the appointment time without my prompting, then escalated. The supervisor rep tried to tell me the appointment was never made and I should set up a new one. BS

The tech that showed up went through very quickly and said there were no leaks or issues. I later checked myself with a thermal camera and found three large (>5 cm^2) gaps, including a panel that was flapping about. What were they checking? He mentioned he would send an inspection list but I never got it.

This was for my condo in Austin. We live in Dallas. The new tenant moved in on Friday to sulphur smelling water. Mark came out and quickly replaced the water heater. He had to work overtime. I was SO happy that he was committed to doing a great job and finishing up tonite! Now, my tenant is happy!

My technician arrived promptly and got right to work! He diagnosed the problem and offered solution. He is friendly and very good at his job. He fixed my AC very quickly! I’m a satisfied customer!

Robert was great. He took the time to actually listen to my account of what transpired with the unit, he was able to diagnose the problem and provide recommendations. I was very pleased with feedback and grateful that the unit is still under warranty.

My mother-in-law had a water break in her yard. We called ARS and they were there quickly to assess the issue and fix it right then. We were very grateful for the fast response before the freezing temps come.