HVAC reviews in Austin, Texas

I have used ARS for service on my air conditioner and gas heater. Technician Chris F. Does an excellent job! He is very knowledgeable and professional. And ARS's prices are very reasonable. I highly recommend them for HVAC services.

Roy Robert’s from ARS properly diagnosed our a/c system after several weeks of problems. It’s a newer system and we had several companies out to look and repair it. The problem was simple math and calculating the proper amount of return ventilation needed to go into a 4 ton a/c which was upgraded from the 3 ton a/c. This return ventilation needed for the a/c and a few repairs from an electrical surge where exactly what was needed. ARS with Roy nailed it and our system operates normally and without strain. We are glad we chose ARS and Roy Robert’s to repair our a/c system. He knows his trade very well.

ARS did a fantastic job from start to finish. When my air conditioning went out, they had a technician out the same day. The technician would not be able to repair the problem, so they sent out someone to quote me a price for a completely new system later that day.They gave me a really good deal on the new system and it was installed two days later. They were prompt, respectful, and they cleaned up after themselves after making sure everything was installed properly and worked. I subscribed to their membership program and received a 10% discount on a 5 figure purchase. Couldn’t be happier. Thanks ARS.

I am unsure if we will use this service again. We used this company for an HVAC project through Home Depot. Our project started on Nov 14th and we didn't have a fully functioning HVAC system until December 12th. Our first interactions were great with the rep that found the issues with our system and the salesman. The first installers were very professional as well, and I think they were aware something with our gas furnace install was not correct. We were scheduled with a LP tech the following week and we were called the day of to reschedule till after Thanksgiving due to efficiency with staff. We were scheduled for December 2nd and thinking we would be prioritized from the reschedule I took a half day of PTO and the tech ended up not showing due to an "emergency case" and we were rescheduled for the following day. The next appointment time frame was scheduled and was a no show as well. A third appointment was scheduled and another no show. Our fourth appointment was scheduled and the LP tech actually showed and noted the installation errors and needed another part. Another follow-up was scheduled to install that part but it was determined we needed to replace the whole unit. So another appointment was set-up and this time it was all done on 12.12.25. During this, I tried reaching out with our issues to have a manager call and never heard anything. Reached out to our salesman as well with issues and never heard anything back. There was also a lot of miscommunication on our account page within the system and calling into a call center didn't help situations as well. I would highly suggest appointing a project manager or a POC customers can call directly with issues. Especially, bigger projects. I would also make sure that ARS is more proactive when not coming to appointments for communication so customers don't waste PTO or days off. The work groups we had also never vacuumed up after their work was finished and my wife and I had to. In the end, I believe our project was done correctly and ARS worked to make it right, but it was an experience.

Deceptive billing. When a technician tells you cost of the repair will be $287 and then hands you a bill for $396…. They obviously train the technicians to omit the cost of the service calling their quote. This is the second time this has happened, so it’s not a fluke. Regardless, $287 to unclog the drain pipe in 15 minutes (no parts required) is ridiculous. ARS used to be our go to company, but we will never use them again.

My mom had Mark out in 2025 2x and loved him. She loved his service so much that I called ARS when we needed a plumber. Cristian J came out and his service quality surpassed my expectations and I have high standards. We look forward to their assistance and will use them exclusively going forward.

have reached out to seven times and have gotten no information as of yet. Terrible customer service. I would have preferred to do this over email but the three primary companies that own ARS does not see fit to provide any means of contact except a phone line that can do nothing for you. I had my initial inspection and when they were done, my wife advised them to speak with me and we set an appointment to talk. They pulled a no call/no show. I called the number and set another appointment. After another no call/no show I requested to not assign the same person to me and that I would settle for an appointment set to my time frame. I gave them a two hour window and told them I would settle for a phone call. The appointment time approached and I received a text this time saying that they would need to reschedule Joseph Betts to come speak with me. This is the very person I asked to not be assigned to me. I called and told them to just have him send be all the information they had on my house over an email to include pictures. The pictures and information finally arrived by text and I was told of a restriction at the 45/45 transition to city sewer. I agree that the picture shows this. I informed him that this is not my clog as the clean out cap removal always showed there to be no backup between the street and the house. the clog is absolutely under the house. He agreed to come by and examined our pipes further from on top of the roof down through the pressure vents. Scheduled for January 14th and he arrived and surveyed the pipes and we scheduled to speak that evening. I texted to get details on if we were meeting or texting and he replied hes with his children and would reach out to me in an hour or two. Ok, no problem. Five days later I texted him after no contact and stated I have been as patient as Im willing to be and I just need my information sent via email. He replied "Yes, her there I'll do that asap" January 21 I had to text "whats the hold up?" He said he had the flu and was out for a little while. It is now the 28th and I have heard nothing. Im currently trying to find a way to get refunded my money or to have a responsible individual contact me.

Came with 5 crew members. They tried to move my register as I requested but the design of house made it not possible but they tried! Rebuilt the floor the unit stands on and installed all in one day! The sales representative spent time and answering questions even when I asked twice. He followed up with messages even when I had issues. Even Responded when I had issues at night with my own electrical system. Even though their support staff does not work at night, they had representative answering the phone at 11pm was kind. Most importantly you can tell by the accent of the schedulers they were local not overseas. I had trouble with my breaker and then they replaced it labor free. Oh they were sweet to my dogs and my dogs approved the whole team! Also installed a purge protector because of our lovely electrical grid having a history of surges! And when I remembered at last minute to direct the condensation away from my foundation (mine was going on a up grade) they had no problems with that! Now my unit is up to code! And my slab with the house was not far enough away from house so they used the existing slab and new base to move it away from house. Also like the 10 yr warranty!

This is my first time getting service from ARS. I knew they were highly regarded but they were a bit out of my price range. I recently bought a new water heater from a big box store and ARS is the contractor they use as this installation was way over my head. Our estimator was great, thoroughly explaining everything about the installation. The main installer, Jacob L was awesome. He was a great communicator, very friendly and knowledgeable, and did a fantastic, professional job. I had an issue with sediment clogging my kitchen faucet which was completely expected due to the age of the old water heater. Jacob came back, found the issue and corrected it. I now have an upgraded faucet which was completely covered under the warranty. I’m very happy with ARS and the service I got.

My technician Cristian was great! He was polite, respectful, and professional throughout the visit. I appreciated that he put protective covers over his shoes before entering my home — that level of consideration really stood out to me. He communicated clearly, kept me informed about everything that was needed, and made sure I understood the process before proceeding the work. I’m grateful for his professionalism and how efficiently he completed the job. I would definitely recommend him!

ARS was great to work with all the way up to fixing my water line issue. Professional, prompt, and great communication. However after that I have attempted to contact them six times to see when the 50ft trench in my yard would be filled in to complete the project. I've contacted the project supervisor, called in to ARS directly and no one will call me back with an update on when this will be finished. Still waiting.........

Update as of 12/8

I have called twice more since my original post. Appointment was scheduled for 12/8 and ARS could not make it. I had taken off work and they did not show. I called in and now we are scheduled for 12/11. Still waiting.......

José I. did a great job for us replacing our water heater. He handled all the details with Rheem and Home Depot, ( unit was still under warranty), and brought us the replacement. He left the area tidy, and discussed maintenance. Also provided information on some other projects we were considering, and how ARS could help. Very personable, prompt and courteous. Thanks!

My technician, Robert, was phenomenal and professional. He was thorough and explained his recommended repairs, what the outcomes were if not repaired, and what should be priority. He worked quickly and efficiently.

The main company was not easy to schedule with and did not honor the first appointment, notifying me 1.5 hours after the scheduled 4-hour block that the assessment/repair could not be done because the temperatures were too high. Proactive communication would have prevented unnecessary impacts on both sides. The customer service agent was professional even as I was upset and rescheduled me at a convenient time but it could have been rescheduled earlier knowing the thresholds and inability to complete the desired service.

Thank you to the team and I would recommend ARS for your AC repair needs (especially Robert, appreciate you, brother).

I will not engage with this company again due to numerous issues and disappointments. Initially, I was assured that I would receive new equipment. However, after signing the loan agreement, the technician retrieved the old equipment from the truck and claimed it was superior. Subsequently, the equipment failed to function properly, resulting in sending a 2nd technician visit to replace all components the previous technician installed.

Joel Hernandez at the Hutto, Texas office, who falsely promised a 30% discount, which was never granted. I now face a charge of nearly $3,000 for unsatisfactory service, and I have yet to speak with Mr.Joel Hernandez. The first technician left everything outside open and lied that he did not leave anything open. I have pictures to prove that he did not finish the job on the outside and lied about installing the correct digital box in my home that was faulty.

I advise potential customers to avoid this company, as it engages in dishonest practices, fails to honor its refund policy commitments, and prioritizes profit over customer satisfaction. If you are reading this, do not use this company, as they are likely to deceive and exploit clients for financial gain.

I highly recommend QC&E. Very professional and prompt!

Always professional, punctual, and perform quality work at a reasonable price!!

Ishmael was prompt, professional and fair-priced. He serviced our Mitsubishi multi-zone split system.

Very friendly and professional, they are also very helpful with providing the right information for any issues and requirements to do the job. Thank you for the prompt response.❤️

They provide a fast and proficient service on calls.
Professional service and attendance

Excellent work. Very professional. Reasonable charge.

Great service. Helped me out in a pinch with a late evening HVAC emergency. Don't hesitate to call!