HVAC reviews in Austin, Texas

I was impressed by KC Walters, owner of Quality Living Services. He solved a problem we've had in our house for 15 years, which is getting the master bedroom cool (or warm) enough. He immediately saw that the installing contractor had not used the right type of vent, so the air was going down and to the sides instead of across the room. Then, KC suggested installing air exchangers between rooms that normally have their doors closed. This was all very inexpensive work, and his guys were very professional, cleaned up after themselves, and did good work. We recommend Quality Living Services to all our friends.

We have been using QLS for years and have had an amazing experience. Alex is approachable, kind, communicated throughout the service and always willing to explain and provide pointers for us as home owners.

I was referred to this company by someone I know and the only positive is that the next day a tech was at my home. I asked for just an estimate on what it might cost to fix my AC problem. The man was not very professional. He asked to use my restroom after only being in my home for 10 mins. He also told me 3 different times what the problem could me and then changed his mind. He was asking me personal questions which were not anything to do with the AC and after the fact he tried to charge me for labor even though nothing was fixed and no work was done. Agian only supposed to be an estimate. I asked if he did anything or fixed anything he said no, so I asked what the labor is for, I did not approve it. He said we don't come out for free, which I said thats what the service charge is for. He said I could deal with the office then and I have called a couple times no luck. I have yet to recieve my estimate and no one has called to discuss the charges. So I do not recommend. It's been a week since the tech came and if I would have waited for my estimate and his misdiagnosis I would have been suffering in a hot house. I have since already got someone else who came out right away gave a correct diagnosis and fixed the problem.

My AC system had a leak this morning. I called QLS and they came out in about 2 hours. Their technician Chris did a thorough job of diagnosing and fixing the problem. The price was also great considering what other companies have charged me. They did great work and service. I would give them a 6th star if I could.

Alex was excellent. He was on time, went straight to work, and solved our issue right away. He trained us on having better filter replacement hygiene and walked us through the signald we should keep note of in the future. Reasonable and transparent pricing and will use again 🙌

My A/C went out on a Sunday. The company I normally use was backlogged by 3 weeks and suggested I call QLS. I called on Monday and spoke to the owner who was fantastic. Set me up with an appointment first thing Tuesday morning. I’m a paramedic and work night shift so he was very accommodating and thoughtful when scheduling. Jamauhl showed up exactly on time and was an absolute professional. He was courteous and thorough. Found 3 issues and fixed them. He had to come back the next morning to replace the thermostat. The front of the house was not cooling and he immediately went into attic and discovered the issue. Called another installation crew who was out in 30 minutes to finish the job. They were equally as professional. They fixed it and now my house is nice and cool again. My dogs certainly appreciate it. I can not say enough about this company and their employees. I will definitely use them in the future and recommend them to anyone who needs their services.

QLS was very quick to respond. They called me when they were in route and showed up in a timely manner. They gave a very honest and fair price (actually far better than their competitors). I was also very pleased with the professional and kind demeanor of the technician Sergio. I would highly recommend Quality Living Services.

Techs were very helpful, knowledgeable and efficient. Work went as planned and they did a great job cleaning up before they left.

I am grateful that my close friend recommended QLS to service our HVAC system. We had an overinflated estimate from another local company, and were hoping to connect with a smaller more customer focused company whose expertise and service we could trust. The personal response and service were exemplary, and the price was much more competitive. We are very satisfied customers and highly recommend Quality Living Services.

QLS amazing to say the least. Prompt response for HVAC quote . Very professional, down to earth genuine people. Nice enough to answer all questions and very informative and knowledgeable about AC issues. No pressure to go with complete new system. Offered detailed knowledge and info on other systems not just their system. When I made decision to go with them for complete system replacement crew arrived prompltly as scheduled and were exemplary in executing setup. Omar and Oswaldo were very courteous respectful and neat. I would definitely recommend QLS for any of your HVAC needs

We were looking for a good reliable company to get our office system repaired, so we found QLS. They were here the next day and their tech was super nice and took the time to explain the repair. He was very careful with our equipment and made sure to leave a neat work area. I will be using them again for our yearly maintenance services! I 100% recommend them!

I got a good deal many years ago on a new A/C system from QLS, and have used them for annual HVAC checkups since. A good business with great responsiveness and honest and fair service. The A/C is still going strong and our electric bill has always been DRAMATICALLY lower!

Great experience - helped with my minor problem and then did a comprehensive check up and tune up. Thanks!

QLS are professions. They handled a big job for us and had a very timely follow-up when one of the components needed more attention. If need help with AC again, they'll be my first call.

Glad to report a really good experience with QLS!
I was worried about the initial diagnosis of my AC unit needing both dampers replaced. My upstairs thermostat had stopped regulating the temp correctly and was cooling consistently too low. Since the initial tech who came out seemed a bit uncertain, I wanted to talk it through before agreeing to the replacement. Sergio then called me, explained the damper issue with expertise and patience and offered to send out a 2nd tech to confirm. The 2nd tech, Ian, arrived a few hours later, and after digging deeper, found that the real culprit was a couple of loose bolts, not the dampers at all. He tightened them up, ran multiple checks on the dampers and arranged to charge me only the initial diagnosis fee - no extra fee for the 2nd visit and his labor! He showed me pictures of the problem and how he fixed, patched and securely taped everything back into place. Ian was prompt, personable and genuinely pleased to be able to save me money. Thank you, QLS, for taking the time to dig deeper! I am very satisfied!

Oswaldo and his assistant did a first rate job. Conscientious, professional, and very knowledgeable.

Everything with the service visit went very smoothly so I hate to be giving this review. This review is because of the follow up after because after they left the AC would not shut off. The visit cost $120 and the service rendered was to change the capacitor, which took about five minutes. They charge $300 more to change this capacitor. Because I was, not familiar with what normal charges would be for this service I of course approved it. After they left, I called the company I had originally wanted to use but they were unavailable. I asked them how much they would charge for replacing the capacitor and they said it would be a total of $287. That’s a big enough difference to be concerned that I just got ripped off. So I called back quality living services to ask about the pricing and I said was the service called not supposed to be part of the labor charges because that would’ve made complete sense on how much I just paid. But she explained no $300 was the parts and labor and then $120 is the flat service fee, even though they were at the house for less than 30 minutes. I asked if I could speak to the service manager and she explained kindly that he was in a meeting but he would give me a call back in the afternoon. Nobody called me back in the afternoon, and as my AC stayed on the entire day and could not regulate temperature. I called back the following day and left a message explaining that that I was disappointed that nobody called me back and I would like somebody to acknowledge me. Again the following day nobody has called me back and I don’t expect to anymore which is why I’m leaving the review. I should’ve gone with who I was referred to the first time because that feels like a more honest company.

Alex was very professional and helpful! I also appreciate that he was able to come out so quickly! I have such confidence in QLS with this being the 2nd time they’ve come out and serviced our HVAC that we’re using them for annual service.

The technician (Alex Gonzalez) was very informative and upfront about all work and services. He seemed knowledgeable about AC systems and was able to answer any questions I had, additionally he was very through in his work and didn’t leave until he was certain the system was working as intended following the repair. Service was performed within 1 day of the initial evaluation and if I called the offices to other I got a response right away or was called backed within 15 minutes of leaving a message. The rates were very reasonable especially compared with some other companies operating in my area. I plan to continue using their services and would recommend them to anyone who is looking for AC services within their area of operation.

I've used this company twice. From scheduling to service techs they are on task, on time and somehow the solutions fit in my budget. Great people!
Vanessa is a pro at scheduling.
Alex fixed my condensate line last year.
This year's AC maintenance showed I needed a component replaced and Luis handled that with ease. When another issue popped up he came back and fixed that too.
Nice guys, professional and honest. Can't ask for more than that!

QLS is our hero. They have always been there when we needed them. They are very responsive, even late at night. Their service techs are very nice, polite and knowledgable. They have fixed an number of strange issue for us. They are our first call every time.