HVAC reviews in Austin, Texas

These guys are absolutely outstanding. I had a high dollar wine cooler that quit working after three years. Nobody else would even look at it. They took it in, figured it out, repaired it, reasonable cost, quick turnover. Nothing more I can ask. And I live in Rockport Texas.

Swift service, friendly, informative with incredible follow up. We turned to Wansley several years ago and have remained loyal for the reasons and for their consistency.

Hunter & Bailey came out to fix our AC today. Not only were they extremely professional, they were really nice. Because of THEIR quality service, I will continue to use this company.

Another exceptional experience with Wansley! They are consistently responsive, trustworthy, and thorough - simply a delight to work with.

Our AC stopped blowing cold air in the height of Texas heat and Bailey Rodriguez was able to squeeze us in between appointments to come take a look. Bailey was professional, very helpful, and friendly!! I would recommend Wansley and Bailey for anything refrigeration, dryer, and AC!

This is simply the best HVAC contractor I've ever dealt with in a long life that has included property management. Family run. Very fair pricing. Honest. Courteous. And...they get right on it! I wouldn't use anyone else anymore.

My A/C unit suddenly stopped working on a Friday afternoon in Texas in August. I took a referral from my neighborhood listserv and called Wansley at 3:30 pm. The customer service rep, Dana, quickly got my information and let me go so she could "call a tech before they clocked out for the weekend." Sure enough she got back to me within 10 minutes to let me know a tech, Bailey, was on his way.

Bailey showed up and took care of my clogging issue and was gone in less than an hour. He was professional and was super kind to my crazy pup, too. I'd recommend this service to anyone in dire straights.

Tried a few other companies with sub par results. Was recommend Wansley Refrigeration and couldn’t have been more pleased. Will be my go to HVAC company going forward.

Tried to get them to come out for a routine check in April (before the heat wave) and they never followed up after I scheduled. Called them again yesterday for service after unit failed and was scheduled for following day. After nobody showed today or called by mid morning, I called. I was told they had someone out sick and wouldn’t be able to get to me. When I tried to talk to her about the pattern of non communication and that it would have been helpful to get a call from them, so that I could make other arrangements, she told me that I was being condescending and that she wasn’t the one who took my call the previous day. Why does it matter who took the original call? She kept talking over me and refused to hear or try to understand the feedback.

My mother had them give her an estimate on installation of mini splits last year, but couldn’t get a call back either. She was ready to give $$$!

I know AC business is busy in Austin, especially in the summer, but I don’t understand the lack of customer service and poor communication. Definitely not trying them anymore. I ended up going with another company who responded quickly and called me with regular and polite updates.

I am very happy to have such a great company to maintain and fix my aging HVAC. Bailey is so helpful, courteous, prompt, and reasonable in all aspects of keeping my system in working order. Bailey takes the time to explain what is happening and offer choices that I am comfortable with. He is very knowledgeable and truly values his customers!

Wansley has always been able to get a tech out to my place within 24 hours, and their pricing has been very fair. Both Bailey and Anthony are great. They're very knowledgeable and spent the time to answer any questions I had. Highly recommend these guys.

We used Wansley to install a new wine chiller unit in our home a couple of years ago and were having trouble with it when the weather got below 35 degrees outside. They came a couple of times last year to address, but no luck. This year they sent Christian to our home to look at the situation to see if it couldn’t be resolved. I won’t know until the next time the temp drops if it’s been fully resolved; however, Christian took the time to explain what he thought was causing the problem and came back with a part which hopefully fixed it. In addition, Christian called a week later to see if the unit was still working properly, which it is. I have found Bailey (the new owner), Jack and Christian pleasant and knowledgeable to work with and would recommend them if you are looking for a new wine chiller or other HVAC needs.

These people took my money and never showed up to service our HVAC! Now we can’t get em on the phone!

Their driver rear ended my wife and they now refuse to answer calls from their insurance to pay for it. Fraud business.

Gold Eagle stepped up when I was selling my house and got me over the finish line with an a/c ready to work great for the new owner. They inspected the unit and made necessary fixes for a very reasonable cost. Later, when a leak was discovered in a wall, Gold Eagle came back out, at no charge, to join the investigation team and confirm it was not HVAC-related. Then they shepherded me through closing a city permit left open by a not-so-great HVAC company. (Nerve-wracking!) The day before my closing, they were out completing required items and getting the inspector the documentation he needed to confirm the work was done. Everyone on staff was competent, gracious, responsive, and very easy to work with.

Throughout the whole process, they were professional and communicative. I received 3 quotes and they were far and away the clear choice and I couldn’t be happier with the level of service I received. Highly recommend and a special shout out to DJ and Jeff, who went above and beyond. They have a new customer for life!

Horrific as on expensive and do not stand behind their work. They installed a new back system less than a year ago. It’s broken and they want to charge 2500 to repair despite the faulty installation.

Bathroom had a bad smell in it. So I did some research and it turned out to be a clogged ac drain pipe. Jay was the technician that came out and fixed the clog. He didn't charge me for that so I just paid for the service call. They have a nice membership program that's about $180 a year and they give you free service calls, and your family members get one free service call too which is a nice perk. It also includes one tune up in the summer and winter and 10% off services which is nice. Overall nice company, nice technicians, and a nice membership program.

Had a great experience with gold Eagle services on our last job together! Would recommend this hvac company to anyone!

David P did an excellent job on my first maintenance with your company. He was very detailed and did everything needed to get my a/c ready for the summer season.

Omar was exceptional and took great care. He explained everything and had our unit up and running g quickly. Gold Eagle's membership service is a blessing and worth every penny. Thank you!