HVAC reviews in Austin, Texas

Yes, you're paying full retail, and you're probably the only one. This is a supply house catering to professionals and that is the business model of all supply houses. If you want to wait for days to have your much cheaper on line parts delivered, sit and sweat and feel smug as you count your pennies. They took the time to figure out what would meet my needs when replacing a 20 year old fan motor, while advising which of the eight wires I needed when replacing my three wire motor. John Mazza, the counter man was much friendlier and more patient than most in my experience, and went out of his way to help me be successful at a job about two steps beyond my comfort zone. As a comparison, Grainger gave up when they couldn't read the label on my old motor.

Shady as heck!
Went in to get a capacitor, they upsold me on a motor I didn't need, and switched out mu original capacitor with the wrong one and told me I could return what I didn't use. Then when I tried to return said no refunds. Luckily I got my money back and a buddy had the capacitor I needed, if not I would have been without ac for 4 days. I won't ever go back here!

These guys are a joke. Won’t even take the time to look up a part for you or if it can be ordered. My licensed ac guy is in his 70s is independent and been to the store many times. He doesnt get on the internet, he doesn’t like calling around. He does small family and friend jobs (cuz why would you do more in your 70s). These all high and mighty guys who work here won’t even look up a part when I call to see if it’s available so I can send my ac guy down to them. With the internet taking over these days, I see this place getting taken down any year. Avoid this place unless you like to belittled and made fun of. Buy everything online and take this brick and mortar out. They’re one of the bad guys still standing.. won’t be long..

This is the one you want if you are a homeowner and don't have a contractor license. I went to and called a few shops that wouldn't sell to me because I am just a guy with a broken AC unit, not a contractor. Johnstone hooked me up with a capacitor for like 15 bucks--that would have been a $400 service call.

Horrible Experience, called and was quoted one price arrived and billed double. When asked why, Counter sales staff Smugly replied " Do you have a license? if you do i can charge you quoted price." Horrible customer service could have relayed difference much better and over the phone. item sells on line with free shipping for half price charged. 1y later capacitor bad again.

As somebody said, this store is a kind of in fraud business if you do not have a AC license and an account with them. They now sell an ~$7 capacitor for $150 plus TAX for none professional. I asked why Amazon is less than $10, they said, well, you can buy it cheaper online, but you will have to wait for 2-3 days. They are in mutual agreement with local AC technician, so the AC technician can charge you $200-300 for change a capacitor, when they can get capacitor for $5 -$10.

My recommendation is to order 5 of capacitor of your AC size handy and then, you will not be ripped off by them.

A few months after purchasing my first home, my AC stopped working. It was quite uncomfortable. I reached out to a local service, and Todd came over to assist. He dedicated a lot of time on the phone with the warranty company, providing them with all the necessary details. Todd ensured that I received the maximum amount covered by my warranty for a new unit! From that point on, everyone I interacted with was amazing, including Louis in sales, and the other two technicians who came to install the system. I now enjoy cold air and peace of mind again. I'm really grateful for all the help! I would absolutely recommend their services to others.

Every time I've required their services, this team has done an exceptional job. They are quick, courteous, and reasonably priced. Last night, we realized our heater wasn't functioning properly. We left a voicemail, and received a prompt call back the next morning to schedule a repair. They resolved the issue efficiently, and our heater is running smoothly again. A few years ago, we also had to get our furnace replaced, and they handled that task too. Their understanding of multizone systems, which has puzzled other services, is commendable. I'm thankful that Jay, Andres, and Louis know what they're doing when it comes to heater repairs in Austin.

Climate Masters Heating & Air Conditioning installed our Trane HVAC system a while back. Recently, our system stopped cooling the upstairs area in our home. I didn’t check their service hours and ended up calling another big HVAC company. Their technician ran some tests, found a clogged primary drain line, and cleared it, which stopped water from coming down the back of the house. However, the house still wasn’t cooling after he left. He returned but couldn’t solve the problem, guessing it was either the motherboard or blower fan, and gave us a high quote even though the parts were still under warranty. Once the week started, I contacted Climate Masters Heating & Air Conditioning, since they had installed two units for us before and always did a great job. Andres came out in the morning and fixed the problem in just 15 minutes. Turns out, the previous technician had rewired the motherboard incorrectly, which caused the blower to stop working after clearing the drain. Andres quickly found and corrected the wiring, saving us about $700. The service was fast, knowledgeable, and professional. I will make sure to check service hours from now on, and I definitely recommend waiting for their team—they are worth it!

my heater wouldn't start, so i looked for someone to fix it. the company that put in my heater wanted to charge a really high service call fee, so i called around austin for a better deal. i found a place that only charged $60 for coming out. their technician, todd, showed up fast and checked everything to make sure my heater was working right. it turned out my thermostat was broken, but todd put in a new one super quick. he was friendly and we had a great chat while he worked. now my heater runs great! i definitely recommend calling them if you need heater repair in austin.

absolutely the best furnace repair service! if you need someone trustworthy with fair prices, this is the team to call. they also share helpful furnace maintenance tips. evan was very professional and provided outstanding customer service. he even helped my disabled mother by making sure she was comfortable while working on our furnace, since it was getting cold inside. we are very satisfied with the service and will keep using them. highly recommended for anyone in austin!

we had a great experience that started with todd. todd was very helpful, giving us all the details we needed to pick the right furnace repair and the best unit. when our appointment day came, jay showed up. he was polite and wore the right safety equipment. jay was friendly and really knew his stuff, making sure we felt comfortable asking questions. he also took the time to explain the estimate step by step. the highlight was when two technicians installed our new furnace parts. they worked quickly and kept everything clean. except for a couple small bits of insulation on the floor, you wouldn't even know they were in the closet. they did a fantastic job. i highly recommend climate masters heating & air conditioning for any furnace repair work. great job, team!

i have relied on a local furnace repair service for years. i've participated in their annual maintenance plan, and once when lightning struck and damaged the motherboard on my heat pump, they were there to help. they consistently call to inform me of their arrival time, and they have always been punctual. the technician arrived, clearly explained the issue and the repair costs, and once i approved the work, they quickly fixed my unit. i highly recommend their services to all my friends, and i haven't heard any negative feedback from those who also use them.

Andres did a thorough and professional job with our HVAC system! We ran into some major problems that needed addressing, so Todd, the project supervisor, stepped in and provided a cost estimate. Both were very clear about the required steps for our furnace repair. I appreciated their thoughtfulness in wearing shoe covers inside our Austin property, as they had to walk through the yard to their van (my dog was quite thrilled), and thus avoided bringing any dirt into the house. Overall, I would certainly enlist their furnace repair services again in the future! Much appreciated!

*UPDATE!* We recently had a visit from Jay for a different issue, and he was fantastic! Extremely knowledgeable, professional, and personable! It was a pleasure working with him. After our furnace broke down, we had a rough experience with another company, so we decided to reach out to Climate Masters Heating & Air Conditioning, and I’m really glad we did! Louis was wonderful to collaborate with. He was knowledgeable, professional, and friendly, and his team kept us informed on every visit, estimate, and invoice. They are definitely our new go-to for furnace repair! We are very thankful to them!

I want to share my experience with Climate Masters Heating & Air Conditioning. I've never encountered a team that shows such genuine care for their customers. When they worked on my fuse box, they ensured I had everything I needed to stay comfortable. They explained each step of the process and were very polite and understanding of my situation. They even provided me with an air conditioner while mine was broken, until they could install my furnace and heat pump. I highly recommend their services. Jay was especially helpful and offered me a discount for paying in cash.

we recently had our old furnace replaced, and we couldn't be happier with our decision to go with climate masters heating & air conditioning. everyone was professional, skilled, and really friendly! louis took the time to explain everything, answered all our questions, and gave us clear estimates. the installation team was fantastic—experienced, hardworking, and always on time. they paid attention to every detail during the furnace install, and really cared about doing a great job. if you need a new furnace or repair, make sure you go with a team that stands by their work!

Jay, Todd, and Louis came to check out my HVAC system. I was thinking about replacing my AC because my air handler and condenser weren't matching up, which made my energy bills go way up, and the units were getting old. They were upfront and honest, letting me know the system still worked, so replacement wasn't urgent. But I was worried about energy efficiency and wanted better cooling for the hot months ahead. Once they understood my concerns, they offered a really fair price. They were the first HVAC pros I talked to, and their knowledge and good pricing made me decide right away. I liked watching them work together to figure out the best setup for my home. At one point, the most technical of the team accidentally walked into my glass door—I guess that's a compliment to my window cleaning! I actually did the same thing a week earlier, so I had to joke about it. Overall, I’m very happy with the service!

I just had another visit for heater repair and realized I should share my experience. I’ve been using their services for over 10 years, ever since I bought my house, and the service has always been excellent. They were upfront and clear about what was happening with my furnace and explained what might be causing other related issues in my home. Since houses work as systems, I’ve been following their recommendations step by step. Today, I had a quick question about my make-up air damper, and Louis answered it right away. That quick answer probably saved me months of trouble and a lot of money. I really appreciate their honest and helpful service.

The HVAC service I received was excellent! After I reached out about my old air conditioning unit not working properly, Jay from the team came by quickly to check things out and give me a quote. Later that day, I received an email with several different options that fit various budgets, and all of them were very fair compared to other quotes I had gotten. Choosing who to go with was an easy decision. Evan helped me set up the installation for the next day and was very friendly and informative throughout the process. Jay and the crew arrived right on time, and they did a full replacement of my HVAC system efficiently. Now, my whole house in Austin is comfortable again, and the temperature is even throughout—no more hot and cold spots like before. I highly recommend this team for anyone needing HVAC work done. They are professional, reliable, and do a fantastic job!

After reaching out to several places for quotes on a new whole-house ductless heat pump system, we were relieved to find a team that stood out above the rest. Our previous system had been installed poorly by another company, so we were nervous about trying again. The estimate we got here was the best, with all the details clearly explained, including each step and how long everything would take. Louis, Andres, Jay, and the rest of the crew made sure to keep us updated throughout the process. They were very careful in our home and considerate of our neighbors, even making sure not to disturb anyone nearby. They also handled our nervous dog with patience and care. When a small issue came up during the installation, Louis responded right away and fixed it quickly. From beginning to end, everyone was friendly, always showed up on time, and took extra care to clean up after themselves each day. They really made the whole heater replacement process smooth and stress-free. We highly recommend their heater repair and installation services to anyone looking for reliable help.