HVAC reviews in Austin, Texas

Great service! Had to replace my water heater and the installation by Zach and Darius was wonderful; super respectful, kind, and well done. It was seamless and painless. Zach actually came back a few days later to make some adjustments, and again, just great service. It is always “not fun” to have to get a new water heater, but this made it easy and gave me peace of mind.

Trevor was a wonderful technician. Very responsive, respectful and knowledgeable. Great timing on arrival and office stayed in contact with me as Trevor was getting to my house. I definitely will be calling on my next need.

AC Replacement Gone Wrong...
I have been a member for about a year, and I had a new AC unit installed at my home in Texas on June 6, 202 and I expected the process to be handled with the highest level of professionalism and care.

However, several serious issues have occurred:

Incorrect Unit Installed: On installation day, a 3-ton unit was installed instead of the 4-ton unit I was originally quoted for. While we ultimately agreed to proceed with the 3-ton system based on the square footage of my home, this was only after considerable confusion and inconvenience.

Duplicate Membership Compensation: To "make up" for this misstep, I was told that a UV light would be installed on the coils and that I would be upgraded to a "Sadie" membership — which I already had. This gesture, while appreciated in theory, didn’t provide any real value or offset the mistake made.

Water Damage Incident on 6/27/25: Just three weeks later, I discovered water leaking through my closet and into my washroom from the attic AC unit. I had to shut down the AC, in Texas heat, and was unable to get an emergency appointment Friday night. I made contact Saturday morning around 8 AM, and a technician arrived at 9:30. By 11 AM, he discovered the issue was caused by an instruction manual left inside the unit, which blocked drainage and caused water to back up into my ductwork.

This was unacceptable! I then was put in contact with DryForce who ran 8 fans and 2 dehumidifiers 24/7 from June 28 to July 3.

The Austin General Manager contacted me after I sent an email expressing my displeasure. He told me that they would be repairing the damage and offered me $500 for the inconvenience. I declined.

I received no communication from Goettl until I reached out on July 10th. I spoke with who I believe was the manager's secretary and forwarded her an email of what still needed to be fixed in my home. I never spoke to a manager, a general contractor called me and said he was sent by Goettl.

The work was finally done on 8/9!

I have still not spoken with a manager, which I have requested. I was not offered a better warranty just in case their negligence during installation caused unforeseen issues in this unit. I was definitely not compensated for my time or inconvenience. And this unit has still not been inspected by the City of Round Rock.

All in all, this company is not going above and beyond for you, no matter how much money you have spent with them....

Great service! Came the very next day to fix our heater. Chris was awesome and stayed until he found the parts, picked them up and fixed it same day. He was very knowledgeable and was able to answer every question we had. Air conditioning and plumbing is always a hassle when things break so joining Goettl gives us piece of mind!

Very happy with this company. Everyone I have dealt with have been very pleasant and professional. Today Jarod and Mercedes came out to clean 2 unit heads that were really dirty. They were both professional and a pleasure to work with. I’m so glad I picked Goettl.

I hired them because the a/c unit in my house wasn't cooling. We have two units. They sent 2 men, 1 was training and the other observing. They spent hours determining the txv circuit needed to be replaced. ordered it from manf since its under warranty. $600. Day 2 they sent a different team to installed the circuit on the wrong unit (the one that was working properly). The "training crew" put the wrong unit in the notes that needed to be repaired. Had to order 2 new txv circuits because the one they installed on the wrong unit was not the correct size. Now they have to come back for 3rd day to install the correct parts. Day 3 installed the txv on the main unit that was the problem all along, it cooled for 18hrs and now it's not working . I've paid them of $2,600 for this work and we are still back to where we started.
If you want professional service don't call Goettl (you get A1 trying to answer your questions unless you demand a live person), they send training crews and you never seem to get anyone familiar with your specific issue.

Josh provided excellent customer service by sharing a lot of knowledge with me. He also took a lot of his time to check on my water softener and helped me contact the company that installed it to have an issue checked on. He took his time and did a good job and was friendly and his manager also gave me a free membership for a year. If you have any plumbing issues I strongly recommend this company.

Great experience from start to finish. Scheduling was easy, communication was clear, and they arrived right on time. Jarod W. handled the HVAC work and was professional, friendly, and efficient. Brent S. took care of the water heater/plumbing work and was just as great—knowledgeable, quick, and easy to work with.

Everything was completed smoothly and faster than expected. Highly recommend this team and would absolutely use them again.

I was very pleased with the service provided by Goettl and Josh in particular when I needed help with a leaky faucet. I appreciated the easy online scheduling and quick response time. Josh did excellent work and was very kind and professional. He communicated clearly what my options were and what the associated costs would be. Thank you for the great service! I would not hesitate to use Goettl again.

I am on. Maintenance plan & Goettl has done a great job taking care of me. Today Kevin & Amanda did a comprehensive inspection on my HVC/AC system. They were very professional & easy to talk to. I feel like I have a good understanding of what they did. Communication was excellent! Keven & Amanda worked with me to plan what I need to do & I feel they were honest, very knowledgeable & I would highly recommend to anyone.
Thank you Kevin & Amanda.
Kathy

Daniel R and Josh came on very short notice to remove and install a new water heater at our house. We have two infants and couldn’t have a break in our water supply. Extremely professional and courteous. They requested an earlier arrival time, were punctual, and completed the job before 4 pm. The quality of work is exceptional, and we will definitely utilize Goettl again.

We have been satisfied Goettl Loyalty Program members for several years and today was our regularly scheduled Annual Plumbing Checkup.
Both your Plumber Technician, Josh Munoz and his Service Manager, Ben Tracy were extremely helpful.
Josh drained the hot water heater and conducted a thorough inspection of all our plumbing – both floors – inside (5,500 sq ft) as well as outside and identified several issues which he quickly set about fixing.
Josh was friendly, informative and professional throughout the entire process and served as a great representative of your company and team.
Speaking of which – every time Josh needed to check in with management Ben made himself available as a resource. It was clear that they were working as a team.
Once again ➡️ Thanks for all the great work and special kudos to Josh.

William Iselt was very knowledgeable and helpful throughout the whole process!

Always in stock, neat and organized. Clean showroom and restroom. It’s refreshing.

Great selection of HVAC supplies and materials.
Superb customer service.

Awesome service! William and the staff are top notch. Always enjoy visiting this location.

Great service & deal. Thanks Willam Islet

Freakin John and William are awesome very helpful and friendly!

Great customer service! William helped find exactly what I was looking for! Great team at this location.

Reece Supply has been the best in customer service hands down. William and John are amazing!

Will and John always are willing to help, they make things work for us.
We appreciate Reece, our preferred supply store.