HVAC reviews in Austin, Texas

Jay replaced our faucet. He was very knowledgeable and even spoke to Delta on our behalf for the warranty. Hard working and nice guy!

Marc was great! He has been over a few times for some repairs and is always up front, honest and reliable. Best service around, really appreciate Marc and the Elite Team!

We had Miguel work on some of our WSHP's this week and he did an exceptional job in making sure he found a solution to main root cause of the issues we were having.

He went above and beyond to figure out what needed to be done with our units, and didnt stop working until it was figured out, his communication on what work was being done and what needed to be done was also top notch.

I definitely would recommend Elite for all your air conditioning and plumbing needs, everyone on this team is great to work with and they do a great job of keeping you in loop of the scope of work that is being done.

They did a great job installing a brand new AC unit on short notice! Everyone we dealt with was super friendly and helpful during and after the install had completed. Gary even helped turn the vents the right way round to ensure maximum comfort in our home! Really appreciated everyone’s willingness to provide a wonderful service/experience! Highly recommend!

Frank did a great job fixing my AC! He was prompt and very communicative. A pleasure to work with. Thanks Elite!!

My experiences with Elite Plumbing have always been good. Today was no exception. Damon arrived on time, is extremely knowledgeable and professional, and seems to take personal pride in doing excellent work—which he did. Madyson, in the office, was terrific at communicating with me and insuring that everyone was always on the same page. I can’t close without saying Damon really went the extra mile today to get everything finished in a day.

This is the best AC company we’ve ever used. Frank was extremely professional and got our home cooling in short order. I will definitely use Elite Air again and I highly recommend

January 2026:
Wil was onsite to handle a water pressure and was able to quickly diagnose and present a solution. Very professional and helpful with additional maintenance tips.

July 2025 update:
Frank came out to do preventative maintenance. He was friendly, professional and gave us great tips for preserving our HVAC investment. Thanks again Elite HVAC team!

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For our renovation, we had a new HVAC system installed by Elite Air-conditioning. Afterward, we were happy to learn that they provide preventative maintenance to help keep Hvac in tip-top shape. From scheduling to maintenance, the service is consistently excellent. From Caelen to Leonard, and Frank, the technicians, have been on-time, and professional and provided helpful tips to help improve the ongoing performance of our system. We highly recommend the Elite team!

Frank was wonderful! He fixed the problem we have been trying to troubleshoot very patient and thorough. Thanks so much!

Dakota was great! He was on time, hard working and he took the time to answer all of my questions and make sure everything was working properly before leaving. I highly recommend Elite for any renovation as well as plumbing and a/c issues.

A fine young man named Wil came by as an emergency on a Saturday night. He was very meticulous, and even cleaned up the mess that WE had made before his arrival! Five star service!

We called in for an emergency service and Desmond L. came pretty quickly and resolved our issue. He is professional and did a great job!

Frank Barbera came today to see why my AC wasn’t working. He was wonderful! Explained everything he was doing and checking. Fixed the issue quickly. Was great with my pets and made sure to watch they didn’t escape when he went in and out. Overall a great experience!

Knocking the outdoor fan unit off its pad with my riding lawnmower was not a good thing to do. I called Jessica who came to my rescue when she got Frank and Glass out to my house in no time. Galloping up like heroes, they quickly put it all back together and double-checked the unit was functioning properly. Friendly, competent, and full of enthusiasm, Frank and Glass have my thanks. Jessica, too.

Frank showed up when he said he would, on a Saturday of a holiday weekend. He quickly diagnosed the problem and fixed it. We were back up and running in 30 minutes. He was very courteous and professional. Highly recommended.

I called Elite when we couldn’t get our heater to work and they had a technician out the same day. Sasha was friendly and did a great job troubleshooting the issue, determining that the part was still under warranty, and quoting an accurate price. They showed up on time and did the job quickly. Got our heater working just in time for the freeze! Will definitely use them again when needed.

I contacted Elite about replacing my AC unit and they had a tech out same day. Nick was very helpful and honest, and he passed me along to his sales counterpart Herman. I got many quotes and Herman was the most helpful, and the Elite quote had the most information. He gave me the details without talking down to me, and patiently answered all my questions. He seemed really passionate about his work and helping customers. He scheduled install for the day after I placed my order, and Edwin and his team showed up early and got right to work. They were very nice and professional and cleaned up everything when they were done which is saying a lot because it was a drizzly, muddy day. Gary also stopped by to make sure everything was going well with the install. Literally everyone I dealt with was a pleasure, and I’m not easily impressed. Highly recommend.

Jay of Elite is so patient, thorough and capable. We have used Elite for many years but I have never written a review! Glad to recommend Jay and Elite. I keep singing that song on the loop--BTW--cannot get it out of my head.

Professional and Friendly Service, Quality and Affordable
I contacted Elite Air to replace another company. The difference was immediate, the technician was very nice and thorough in mapping our commercial system for maintenance contract. This way I do not have to "guide" every new technician.
We needed our 10 ton RTU replaced, Elite gave us a timely and affordable quite. we contracted the job and it was done quickly and with
professional service.
Gary and Preston are friendly, professional and helpful.
I am happy to use and review Elite Air
--- Frank

Elite Air Conditioning is exactly what its name portrays. They are ELITE!! Quick and excellent customer service sets them apart from all the rest. Our technician, Frank, went above and beyond. The most polite, respectful, and reliable technician I’ve experienced in my 30 years here in Austin. Will definitely recommend Elite to my family and friends. I’m already a repeat customer. KUDOS!!!

2 years after install, I have only a few complaints:
1) Emails quoted me for a 3-ton system, but then the quote I signed had a bait-and-switch to a 2.5-ton system.

2) Additionally, my quote included an expensive repair line for "duct work modifications", which did not seem to happen. (The proper strapping and routing of ducts was already to be included with the HVAC installation. But there were no extensions / additions of ducts to my knowledge because they all look like the same ole dusty ducts, just strapped up off the ground. Maybe I'm mistaken here, but either way, the hot room I mentioned during consultation is still hotter than the other rooms.)

Unfortunately I realized this swap and non-work many, many months after installation and didn't bother bringing it up with management since my online "signature" is on the 2.5-ton contract and because I don't even know where to begin with requesting reimbursement for the "duct work" because it was bundled with insulation. Just leaves a bad taste in my mouth, but from what I understand, the salesperson I originally worked with is no longer with the company.

3) Although technicians have seemed unhurried in answering my questions, maybe not all are great at critical thinking around my thermostat's inaccurate temperature displays. *** I have been told that the thermostat absolutely cannot be wrong in temperature readings (nevermind that it is an electronic device dependent on correct circuitry and a slew of variables other than its location). *** I've also been told that there is no way to calibrate the display temperature to match my thermometers (which turned out to be inaccurate; there is indeed a setting that the homeowner can adjust). *** The inaccurate temperature readings have nothing to do with the "Overcool" feature, but I was served a lesson on the latter anyway. It's all a little frustrating for this engineer, to say the least. If I'm to be generous, perhaps they all just wanted to mark their jobs done and couldn't be bothered to think beyond the scope of the specific task at hand (the coil change, the sealing). *** The only reasonable suggestion was that the readings are expected to be +/- 3 degrees from true temperatures. (!) (This is not the case with my other thermostat, which is always within 1 degree. I wouldn't think it would be the case with this thermostat either, but that's what the company rep said.) Also, technicians might forget to follow-up even if they say they will. Tip: Easiest to call the office to get on the list for a callback / scheduled visit.

So why the 5-star review?

I have called Elite several times this past year to check the pressure (which was low, so refrigerant was added), check the pressure again (which was low again, resulting in replacing the evaporator coil due to a refrigerant leak), and seal up air leakage on the indoor unit. I could have avoided all these calls if (1) the coil hadn't been faulty upon installation and if (2) technicians had been more thorough to begin with, eg considered diagnosing WHY the refrigerant was low at the time (I was told that perhaps it had never been the correct amount when installed), sealing everything properly after replacing the coil.

That said, the customer service end of the company is done well.
- Responsive office / call center.
- Elite has honored their 2-year labor warranty right up until the end of the 24th month without issue. Though now I'm scared of future costs if something like my evap coil is once again discovered to be leaking, and it takes more than one technician / trip to get to the proper diagnosis and solution.

I do believe that Elite has the right intentions and a respectable approach to business from an operations standpoint. They can't totally oversee the conversations had between technicians and clients, unfortunately. I don't regret recommending them to my friends. (Hopefully no more broken parts are discovered.) Just gotta read the fine print on your quote, pay attention to what work you are / are not getting sooner than later, and do a bit of your own homework!