HVAC reviews in Austin, Texas

Wil and Austin were the technicians that installed my water filtration system. They were extremely knowledgeable and answered all my questions. They were efficient, fast, and extended great customer care. Based on their stellar work, I will definitely refer Elite to my family and friends for any air conditioning and plumbing needs they may have. They did a great job!!!

Elite installed the HVAC system in the newly built home that we purchased 2 ½ years ago. I signed up for their maintenance program which includes visits for system checks twice per year. We called them out in May ‘25 due to poor system performance in one of the two units. They indicated that there was likely a refrigerant leak, but they could not find it. They added refrigerant and said to keep an eye on it. In October ‘25, we called them out again, due to substandard performance of the same unit. This time they found the leak in the coil. This time lapse was very significant since my 3rd party home warranty coverage of HVAC and plumbing type isses expired in July ’25. Under this warranty, Elite (or whoever does the repair) would be paid by the warranty company and not me, the homeowner. The coil is under a manufacturer warranty but the labor and refrigerant is not.

The issue is Elite’s complete lack of concern or desire to work with us, a customer who has regularly paid them for maintenance. When I explained the significance of the May diagnosis and the October diagnosis, I got back a major shoulder shrug. Their first response was, “we don’t do warranty work”. That’s not the point. The five-month delay between “not finding” the leak and locating it, meant the difference between $0 out of pocket for us and their initial estimate of $1,800. (Keep in mind these systems are TWO YEARS OLD.) As I tried to explain this, the email responses back from them just got shorter and more indignant. They basically have stopped responding. The alternative approach was to 1) show the slightest bit of empathy for the situation, and 2) work some kind of deal where their costs are covered and, guess what, you save a customer who would have stayed an advocate for Elite.

On the contrary, I will steer people away from Elite at every opportunity. Buyer beware. The story ends with us staying away from the “big guys” in the HVAC business who seem more driven by profit than true customer satisfaction (regardless of their advertisements). We used a reputable, licensed, small HVAC supplier whose quality of work and reputation absolutely matter to them in order to drive their continued success. And we saved a bunch of money…

Jay came over to help with plumbing. Such a wonderful, knowledgeable, kind, smart man. We really enjoyed having Jay work at our house. If he lived in the area, we’d be friends for sure. He’s just great. Reliable, sweet and again, so dang smart. We will hire him time and again. Stand up guy doing really hard work.

I had a great experience with Elite Plumbing. Jay came out to resolve an issue for me. He patiently explained what was going on and recommended a course of action with options. I didn’t feel pressured and felt I could trust him. He was respectful and capable. He worked diligently to resolve my issue and kept me in the loop through the process. Glad to have found Jay and Elite to care for my home.

I always recommend Elite as the go to for HVAC and Plumbing service, both commercially and residential. Their work is top notch, they care about their customers, and they never take advantage or sell you things you don't need. They've absolutely saved me money, time, and heart ache over the years. Special shout out to Gabe, who came over today to help me with my steam unit! He was great!

I was truly impressed with the outstanding AC repair service I received! My air conditioner stopped working just as my brother and nephew were spending more time with me, helping out due to my health. Thankfully, the technician, Miguel, arrived quickly since they're based right here in Austin. I wish I had known about them sooner! Miguel was extremely friendly and took the time to explain everything to me, which was really helpful since I have vision problems. He found the problem fast and fixed my AC in what felt like record time—about 15 minutes! The pricing was very fair, and I learned that any initial fee goes toward any additional work if it’s needed later. That’s a great deal. Now I feel so much better and comfortable, especially with these hot Austin summers. I also want to mention how helpful the office staff was—Denise answered my call right away and was really kind and patient. Thanks to the team, my house is cool again and I can relax. I highly recommend their AC repair services to anyone in Austin!

We recently had an issue with our old furnace, which was about 18 years old, and it stopped working, leaving us without heat. I immediately contacted Comfort Masters Heating & Air Conditioning. Miguel answered my after-hours call and arranged to come out the next morning to assess the problem. He arrived right on time and thoroughly examined the furnace. Miguel explained what had gone wrong and provided helpful advice on how to fix it. Later that same day, he offered me a fair price and made sure not to pressure me into buying anything unnecessary. He was straightforward and answered all my questions about a new furnace, the installation process, and the warranty. After comparing quotes from other companies, we decided to go with Miguel and Comfort Masters Heating & Air Conditioning because he offered the best price. The next day, Miguel and his team showed up right on time to install the new furnace. They worked hard all day, and by the afternoon, the installation was complete, and we finally had heat! Miguel and his team did an excellent job installing a new Goodman Furnace and Goodman AC compressor—they look fantastic! He took the time to teach us how to use our new thermostat and furnace, explained everything they did, and showed us how to buy and change the filter. He also pointed out where to find the serial and model numbers for both the furnace and the AC compressor, provided us with the manuals, and walked us through the warranty registration process. It’s evident that Comfort Masters pays great attention to detail and truly cares about making their customers happy. My wife and I are thrilled with the service and highly recommend Miguel and the team!

Over the past year and a half, we've had several different technicians come out for furnace repairs and maintenance. We decided to get the Silver Plan because it seemed like a good way to keep our heating and AC system in better shape. Every technician, including Miguel, has been honest and clear with us about the condition of our furnace and when it’s time to consider a new unit. They’ve fixed our heating system a few times, and the service has always been reliable. With the plan, we still pay for Freon and parts, but we understand that’s standard with older units. The twice-a-year tune-ups are definitely helpful for keeping things running, especially since Texas weather can be unpredictable. Since we're careful with our budget, it’s good to have a plan that helps prevent any surprises. The team has always explained the costs and kept things transparent. Even though they sometimes call the office to finalize the charges, everything has been fair and up front. We’ll keep using their services because they’ve been trustworthy and dependable.

I've had Comfort Masters Heating & Air Conditioning come out a few times to figure out an issue with my furnace. Miguel found the problem and explained that a replacement furnace was the best choice. Soon after, a full crew arrived to install the new system and make sure everything was working perfectly. The team did a great job from start to finish. I'm really happy with how the whole project turned out. I definitely recommend their furnace repair and installation services.

The team was very professional, tidy, and organized when fixing my furnace in Austin. I moved into an older townhouse where the heating system was original and not working well. I talked to a few other companies, but none of them could clearly explain what I needed or give me a solid estimate. I saw some furnace technicians working nearby, so I asked one of them for a quote. The technician, Miguel, was very polite and said the estimator was close and could help me. Miguel soon arrived, checked out my old furnace, and explained everything in a way I could easily understand. He gave me an instant and fair price for a new furnace, including a smart thermostat I wanted. Just a few days later, the whole system was replaced. My home still looked spotless, with no mess left behind on my new carpets or fresh paint. This was a fantastic experience from start to finish.

After my central air conditioning stopped working during the hot Austin summer, I reached out for help from a local HVAC company. Miguel in customer service was very helpful and explained all the costs before the technician arrived, which I appreciated. Miguel, the technician who came to my house, was fantastic. He listened carefully as I described the problem, then went right to work diagnosing and repairing the issue with my AC system. Miguel was friendly, professional, and made sure I understood what was going on at every step. My air conditioning is now working perfectly again. I’ve used this company before when they installed a new furnace and upgraded my ductwork. The salesperson and installers worked closely with me to make sure my new furnace and expanded ductwork would provide better cooling and heating, especially for the upstairs rooms. The installation team was careful with the placement of the ductwork and made sure the wiring from the thermostat to the basement was done neatly, just the way I wanted—even when it was a tricky job. Overall, I am very satisfied with their HVAC services and will definitely call them again for any future needs.

After getting quotes from a few places, I chose Comfort Masters Heating & Air Conditioning for heater repair at my home in Austin. My house has vaulted ceilings, which made the job a bit tricky, but I was impressed by how dedicated they were to making sure everything worked perfectly. I was so satisfied with their work and communication that I also had them install a new boiler system for my heating. Miguel, who worked on the boiler, did an excellent job. The price was fair—not the lowest, but definitely worth it for the quality and commitment to getting the job done right.

We called first thing in the morning about our heater not working, and Comfort Masters Heating & Air Conditioning was the only company to get out to us the same day—Miguel showed up within about an hour and a half. Our heater's motor had stopped working, but he replaced it and got everything cleaned up in around 20 minutes. With how cold it’s been in Austin, we really needed the heat back on, and Miguel was fast, honest, and friendly. The price was good too. We’ll definitely call again if we have another heater issue. Highly recommend.

Miguel was quick to respond and very reliable. He clearly understood the heater problem right away. The team replaced my furnace in Austin efficiently and finished the job on time. Their prices were fair and they were easy to talk to. Miguel explained everything about the heater repair and what options I had. Instead of just fixing a part that could fail again, they suggested replacing the whole furnace, which also fixed the issue with my AC not blowing air. The new furnace looks clean, works quietly, and runs great. I will definitely call Comfort Masters Heating & Air Conditioning for future maintenance.

After getting frustrated with another local company I had a maintenance contract with, I decided to look for a new heater repair provider in Austin. The previous company was inconsistent—sometimes their technicians would clean the outside heater coils, sometimes they wouldn’t, and they didn’t always use proper cleaning products. It also felt like every visit turned into a sales pitch for unnecessary repairs. When I got second opinions, I learned I hadn’t actually needed the extra work they were recommending. I let my old contract end and searched online for a new heater repair service. I quickly got a response from the team here, and Miguel came out to check my system. He showed up on time, was very friendly, and explained everything about my heater in simple terms, which I really appreciated. Most importantly, Miguel didn’t try to upsell me on anything I didn’t need—just honest service and clear answers. I felt much more comfortable with this company than my previous one. I also asked Miguel about pricing on things like a new water heater and a thermostat, and their prices were way better for the same products. I ended up signing up for an annual maintenance contract with them. If you’re looking for straightforward, trustworthy heater repair in Austin, I definitely recommend giving them a try!

I recently contacted an AC repair company to help with improving the airflow in my home. The person I spoke with on the phone was very knowledgeable and guided me in choosing the best cooling option for my needs, without pushing the most expensive service. Miguel and another technician arrived on time for the installation. They were both polite, professional, and worked efficiently to get the job done. They installed a new vent in my hallway that leads up to the attic, and made sure to clean everything up before they left. Miguel also took the time to explain how to use the system for the best cooling results during our hot Texas summers. The improvement in airflow around my house was noticeable right away. I'm excited to see how much I’ll save on my energy bills by using the new system instead of relying so much on the AC. Overall, I’m extremely satisfied with the service and the results!

Comfort Masters Heating & Air Conditioning was very honest, open, and professional when handling my furnace repair. I felt confident in their recommendation for my home in Austin. Miguel took the time to explain every detail about my furnace system and showed me all the information I needed. He never tried to push more expensive equipment or take advantage of my limited knowledge about furnaces, even though I have an engineering background. Their prices were very competitive, much lower than other quotes I received. Miguel is also great at working out fair discounts. Overall, I highly recommend their furnace repair service.

after moving into our new place in austin, our heater stopped working right in the middle of the day. at first, we thought it was just a thermostat problem, but it turned out to be more complicated. even though we called comfort masters heating & air conditioning late in the afternoon, miguel showed up within an hour. miguel quickly diagnosed the heater issue and spent the next hour and a half getting everything fixed and installing the needed parts. he really went above and beyond to help us out, even though it was a last-minute call. overall, we're very happy with the service and would recommend them for any heater repair needs.

During a scorching heat wave here in Austin, our air conditioner suddenly stopped working. With my wife being almost 8 months pregnant, we needed fast help—living without a working AC just wasn't possible in this Texas heat. The company that installed our system said it would take two weeks to come out, which wouldn't work for us. Since we had a positive experience with this HVAC company before, we reached out again, and they sent Miguel over the same day. He arrived promptly, explained the different repair options in simple terms, and had our AC running smoothly again before lunchtime. We really appreciated the quick response and clear communication. Highly recommend them for anyone needing reliable HVAC service in Austin!

We are extremely satisfied with the heater repair service we received from Comfort Masters Heating & Air Conditioning. When it was time to fix our old heater in Austin, we got a quote that was much better than other companies. In fact, one of the other companies even suggested we try them! Because of that great experience, we contacted them again when we needed help with another heating issue, and the results were just as good. Miguel offered us a fair price, the repair was completed smoothly and right on schedule, and the heater works perfectly now. The service was excellent, the products are reliable, and the prices are very reasonable. We couldn’t be happier!

The folks at Comfort Masters Heating & Air Conditioning did an outstanding job. I was very impressed with the quality of their heater repair work, as well as their professionalism and friendliness. Miguel handled the installation of our new heating system with great care, making sure everything was done right. The office staff was also very responsive and helpful, always ready to answer my questions and keep me updated. They made the whole process smooth and easy to understand, even when I had a lot of questions about getting the best value for our repair. I highly recommend them to anyone in Austin looking for reliable heater repair services.