Water Damage Restoration reviews in Austin, Texas

Was a highly recommended company by our insurance. Was told the demo was going to take 1-2 days. The start of the project no barrier was put up to keep dust and dry particles from a categorize level 4 water from first floor to second floor, only to put up barrier towards the end of the demo. Since we were still living in the home. It took over two and half weeks with delay due to PM was out and no one else picked up the case while he was out. It feels like they hired amateurs to take out the gas stove out, because the person didn’t even know where the gas shut off valve was and told me he would have to shut off the valve from the water heater. Which doesn’t make sense since it’s a gas cook top the gas shut off valve should be next or in the area of the cook top. On top of that, two weeks after the demo was completed for the invoice to be sent to my adjuster. Which delay us on the reconstruction side. If I didn’t have help from someone to reach out to headquarters and the branch owner to check on the status, since nothing was really communicated between the company and my insurance adjuster, I don’t know how long the demo would have taken. We had a choice to continue reconstruction with Servpro too, but with the delay and feedback I got from front desk was unprofessional(maybe someone was having a bad day, but that doesn’t give you the excuse to take it out on your client). We went with another company for the reconstruction side, while reconstruction workers found kitchen drain pipe was cut during demo, reason I don’t know. Worst experience, during stressful time as it is.

Anthony at ServPro was great to work with! They repaired our drywall from plumbing repairs and foundation issues and repainted our entire house. He was so helpful in getting samples and suggesting colors for us. The team did a great job protecting our personal items and our brand new floors.

Had a leak in my home. AWESOME team came out for two weeks and worked and worked on drying and removing. Excellent team work. Nice people and knew what they were doing.
Kenyon, Erick, frank, Mariana and Kevin! Thank you!

SERVPRO did an excellent job coordinating the pickup and handling of my belongings after the smoke damage from my apartment and storage units. The process was smooth and professional from start to finish, and I appreciated how carefully everything was managed.

A special thanks to Brittany, who organized all the logistics and made sure everything went according to plan, and to Valeria Gómez, whose friendly and thoughtful approach made the experience a lot easier to navigate.

02.05.2025 update - While the mitigation team was fine thats where this all ends. It had been two months since mitigation was completed and saw no movement to get items put back and set up. No samples, only information I would receive where half baked texts after reaching out multiple days with no response. Multiple calls to the GM Bill Barr and never a call back or answer from him. Even pulled all items through insurance and never got a call. Would avoid this place all together. Clearly no care from the top down

02.11.2026 - Ive already attempted to contact you multiple times. If you would like more information you already have my contact info and can reach out.

I hired this company to clean the carpet for a listing I had coming to the market. They did an excellent job cleaning the carpet and was very professional. I will definitely hire them again and recommend them.

Great price and great results on my carpet which was full of all sorts of stains. Roger did amazing job! Definitely recommend!!!

RJ and the whole crew are great at what they do, they’re reliable, affordable, and professional. What more could you want? Highly recommend.

CJ came and did my apartment for a move out, All i can say is book here and ask for him bc the carpet was like new after he did it! Will be here for all my carpet needs moving forward

Had an exceptional experience with Rashaad. He was professional and did a great job. I will definitely be using them again.

RJ always takes care of us at our property! He is always professional, kind, and gives us exceptional service with each visit!

Ernesto did a great job with my carpet cleaning, was on time and really respectful. Would definitely recommend This company to anybody who needed it!

Ernesto did a fantastic job removing the filth from a remodel from my sectional and area rug. I was cleaning in prep for a visitor and probably should have given an extra day as I didn't realize the dry time that would be required. I'm definitely glad I hired Spot Be Gone.

Spot Be Gone Carpet Cleaning saved the day! My carpet was cleaned thoroughly and looks and smells amazing! Rashaad was very friendly and professional. I highly recommend Spot Be Gone!

We had Rashaad Johnson, or RJ come and do our air filters for our student apartment. The apartment was in such bad quality but RJ was a life saver!! He not only did our air filters and vents he did our carpets and took care of pet stains. The carpets looked brand new and the air vents as well ( no more black mold/ dust on air vents). He made such a bad move in experience and horrible day and turned it around for the better! He was extremely thorough with his work and very polite! THANK YOU RASHAAD YOU ARE THE BEST!

This is the best service we have had!! Not only are they extremely efficient and knowledgeable they also go above and beyond for their clients. That is a rare find in any business! A big shout out to Mike for always keeping his word!! Not only is this an amazing company but also has amazing individuals running it!

95 lb dog had explosive diarrhea all over the stairs during the night. Called them around 830 am and a cleaner showed up at 1130 am. They were quick, professional, and did a great job. Thanks for helping me out, highly recommend!

I am so impressed with Spot Be Gone and the integrity of service they provide. The technician (wish I knew his name!) did an outstanding job, was efficient and truly cared about offering the very best job possible!

Eric is a great communicator, very prompt. His estimate was thorough and he was very clear about pricing. Once I decided to go with him, the turnaround time was quick. Best of all, my carpet, although I had already cleaned it with a rental machine, turned out beautifully!!!

Spot Be Gone is the best! I’m so glad I came across this company. Tim and Rashad takes care of Ellwood every time we call. I must say “They don’t miss!”

I want to give a HUGE Shout out to Rashaad Johnson with Spot be Gone!! Rashaad came to clean a apartment for us and he did a Great Job! it was a heavy clean that now looks like brand new carpet. Couldn't ask for better services than from Rashaad with Spot be Gone!! Recommend 100%.