Appliance Repair reviews in Dallas, Texas

I was able to schedule same-day service and Manny, the technician, arrived within the time window. He was very knowledgeable, very efficient, and friendly. He determined what the problems were, ordered parts needed and returned within 48 hours. My 11 year old Kitchen Aid is now working perfectly. I appreciated his honesty and integrity. I would highly recommend Lone Star Appliance Repair.

Manny was great! He had come out previously due to a circulation pump problem. He not only fixed the issue but gave me some troubleshooting advice. I found that exceptional. In the past week another issue (different) occurred. Manny diagnosed it immediately and fixed it on 5 minutes. (It was totally user error on my part). Great service and a happy customer! I just wish they did other services too!

Technician came out one day after my call, which was amazing. Manny was an excellent service technician. He did not try to push unnecessary repairs on me. He showed me how to fix the issue, so it would not happen again going forward. Even looked at a couple of other small things I had while he was at the house. Great job!

I have had 2 very good experiences with Lone Star. First, I like that a person (rather than an answering machine) answers the phone and pleasantly gathers information about your problem. I’ve used their service twice and highly recommend them. Each time, they responded quickly and conducted business in a friendly and professional manner. Manny was the technician on both repair calls and we found him to be very knowledgeable, helpful and an efficient repairman. He knows appliances well and first identifies the problem, then explains the repairs needed and the options. Once he begins working he stays on task and resolves the problem as quickly as possible.
I feel confident about this company and service and will use Lone Star again when need arises.

Getting an appointment was fast and easy! Manny showed up on time and did a terrific job finding and fixing the problem with our 20 year old built-in refrigerator/freezer that had stopped cooling. We had the paperwork from 5 years ago when Lonestar replaced the entire "sealed system" (not an inexpensive repair). After doing some diagnostics, he said our options were to replace the condenser (it had not been replaced 5 years ago, and was even more expensive) or just add freon and hope it lasts another 5 years. We took the freon option, and while Manny was adding the freon, he heard and felt the leak. He "only" had to replace 2 copper lines (more involved than I ever imagined) and the temps are now back down where they need to be (for less than the repair 5 years ago). Throughout the diagnosis and repair Manny was great about telling me what he was doing. He was professional, courteous, and diligent about cleaning up his expansive work area. He even gave me some tips on an annoying dishwasher problem I had been having. I would definitely use Lonestar again...and ask for Manny!

Manny did such a great job for us all around! His diagnosis on our washer was correct. He was back to fix it on time, and was super friendly and understanding. We will definitely use him again.

Our experience with Manny was stellar. He was not only professional, but friendly, arrived timely, was quick to diagnose the issue and clearly communicated our repair options. We will definitely use Lonestar Appliance again. Highly recommend..

Joseph did an outstanding job went through the appliance totally and fix the problem very punctual great at what he does and understands all appliances highly recommend LoneStar

This is a very nice company! They have super nice humans answering the phone right away. I was promised a 3 hour window same day as I called, and Joseph arrived early. (He called first.) He knew right away what the problem was, had the part, and was done in minutes. Problem solved. Then he checked out my freezer's ice maker which I had stopped using months ago, thinking it was broken. He checked the lines for leaks and got it going again. He was done in 10 minutes. Second time I've needed this company, and I'm so glad I saved that number. They charge a very reasonable service fee that is rebated if you authorize the repairs. Call Lone Star before you replace a large appliance!

Great Service! Manny came to house to solve the case of the leaking water on the washing machine! He was professional, friendly, knowledgeable, and efficient! Leak discovered and repaired. I would highly recommend!

Lonestar came out within 24 hours of our call and Manny was able to repair my refrigerator and show me how to properly clean my front load washer! Highly recommend Lonestar and Manny!

This company is a complete rip-off. They charged me $150 for a diagnostic, then quoted $1,000 for repairs — a fridge seal and a stove ignition. Due to the economy we were unable to schedule repairs immediately, they tried to charge me another $150 just to look at the same exact issues. Nothing has changed, yet they want to squeeze more money out of me. They are clearly preying on customers, especially in an economy where every dollar counts. Dishonest practices like this are why people lose trust in service companies. Stay far away.

My washer wasn’t pumping water out, and Chris was our service technician. He clearly explained the issue, replaced the pump, and got everything working perfectly again. Chris provided EXCELLENT service — professional, knowledgeable, and courteous. Thank you so much!

I had a perfect experience with Lonestar Appliance. They were extremely professional, easy to book with, on time, and Manny was nothing but a professional. He was helpful, walked me through the issues we were having, and extremely timely with his repair!! Highly recommend!

STAY AWAY FROM THIS COMPANY..The technician was great. Very professional. For my washer all Ii needed was a hose re-attached and I was over charged. Charged me $226. They said they gave me a discount but that is price gouging and will not be referring any family or friends.

Absolute garbage. Called and scheduled on a Friday for Tuesday service call. Tuesday rolls around and I confirm the 10AM-2PM window, dispatch confirms I am good to go and address is correct. Magically at 230PM I call asking where the technician is at and dispatch tells me "he couldn't find your address so he didn't come by, can we reschedule?"

Absolute joke. If you can't work a GPS after confirming the correct address 3 times, how can you possibly fix a fridge?
DO NOT USE, WASTE OF TIME!!!!

I reached out to this company they were very timely to get out to me for a quote quick to take a deposit for the cook top that they had to order. Time passes the cook top comes in broken I was offered a refund on my deposit and told to go look for one.

I agreed I asked for my deposit to be refunded found a stove top same day and ended up installing my self when they took forever to order. This is not where this ends I was told my deposit would hit the account 7-10 business days it was the holidays around thanksgiving.

I gave the benefit of the doubt and still no deposit back after no help or calls on updates I knew they were done with me so here I am writing this review still no deposit back when I keep being told it is pending, it should not take more than a full month to still not have my funds credit back to me fast to take the money but when it comes to refunds don't count on it!

I hope this helps some one just be carful I know you can call them for the convivence but really you save money by finding the part your self and getting a handyman it was not hard in this case very disappointed in a company with I thought a good reputation.

I called them after spending three days trying to fix my own washer. I was able to schedule an appointment for the next day! Plus, they were even early! Armia was our service technician and he was very professional, kind, and knowledgeable. This is the second time I’ve used this company for repairs and I 100% recommend!

A.S.A.P. and Mike are wonderful! Mike came to fix our dryer and refrigerator. He is quick and professional but also takes time to show and explain what is wrong with your appliance and how he will fix it. He is knowledgeable and friendly. He can also give you a quote pretty much on the spot. We have used him for years and will continue to do so. Highly recommend Mike and A.S.A.P. Appliance Service!

we have used your service multiple times. Mike comes out quickly, fixes things that are fixable, and does not try to sell us anything. we are VERY pleased with this business. we recommend it highly.

So thankful that ASAP stuck their sticker on our Fridge...My husband and I just purchased a new home and realized that there may be an issue with the light inside. Called and made an appointment on a Saturday morning and Mike showed up no more than an hour later. After much diagnosing, Mike was a wealth of information on the type of fridge we had and was able to save us a ton of money by trying different things to fix the issue! Nonetheless, Im so happy that we can rely on ASAP to take care of our servicing needs going forward! Thank you for taking great care of us!!