HVAC reviews in Dallas, Texas

I was driving behind one of this company's trucks this morning (5/18/16) southbound on the DNT and witnessed the slimebag passenger throw out his breakfast trash out of his window. The driver soon after exited with me on the Spring Creek exit and blatantly accelerated through a solid red light.

The actions of this vehicle's occupants may not reflect on the HVAC work but, in my experience, definitely influences the overall practice culture and business ethics of a company.

If you're going to hide from being a dirtbag try not to do it in your rolling advertisement.

Anytime your air conditioner goes out in the middle of 100 degree heat, it is an emergency. Crest was able to come to the house within four hours after my call on Monday morning. The news wasn't good. A major leak, the condenser shot, and the outside unit was on its last breath. The service tech Chris gave me four options, a good explanation of each, and when asked gave me his opinion as to which option he felt was best for me.

I chose the option I wanted.They were back the next morning promptly at 9am and were finished by Noon. Cold air blowing out and a new unit on the outside that was whisper quiet. The techs covered the carpet and wood flooring. Clean up was excellent.

I would have given them 5 stars except for the following:
1. The warranty card and the associated serial numbers was not filled out. The unit in the attic is covered up and I cannot get to the serial number without opening the blower/furnace unit.
2. The thermostat is a touch screen but was not completely set up. The date and time were left at the reset time and date. The cycles were not programmed.

While the thermostat wasn't hard to program, it was a bit aggravating that I had to do it essentially from the beginning. The warranty card and the missing serial number is especially aggravating as I cannot register the warranty without the serial number and I cannot get the serial number without opening the blower unit up in the attic.

Conclusion:
I will use Crest again and I would recommend them to friends. If the unit needs service or warranty repair, I will call them. I just wish they had filled out the &$*#^ warranty card.

Upon having our air ducts inspected we were informed that our air conditioning system had been improperly installed and needed to be fixed asap because it posed a safety hazard so after obtaining several quotes we decided to contract with Crest AC because of their fair quote and ability to fit us in their schedule in a reasonable time frame. We were very pleased with their installation and customer service and as promised 6 months to the date, they returned to perform a AC check and now the system is operating more efficiently than ever!! I would recommend them to anyone without hesitation!!!

Made sure we understood the new thermostat. Patiently walked us through it.

I highly recommend Dallas HVAC Air Conditioning. They’re fast, reliable, and affordable. The technician was great—he diagnosed the problem right away and fixed it quickly. Honest service that’s hard to find these days.

Dallas HVAC Air Conditioning exceeded expectations. The technician was friendly, knowledgeable, and efficient. He repaired the system quickly and explained everything clearly. The cost was fair, and the service was outstanding. Dallas HVAC Air Conditioning continues to be a reliable HVAC contractor.

I had an amazing experience with Dallas HVAC Air Conditioning. The technician was on time, professional, and very friendly. He repaired the issue quickly and explained everything clearly. The pricing was fair, and the service quality was excellent. Dallas HVAC Air Conditioning is reliable and trustworthy. Highly recommend their services.

Dallas HVAC Air Conditioning provided exceptional service. The technician was punctual, polite, and very knowledgeable. He repaired the system efficiently and explained everything clearly. The cost was fair, and the service quality was outstanding. Dallas HVAC Air Conditioning remains my trusted HVAC contractor.

Chris and Hunter were very professional and polite. We set an appointment for our spring maintenance and they were on time and completed the service in a half hour. They even took the time to teach me proper maintenance of my system. I would highly recommend Chris and his crew to anyone needing a technician. Thanks guys.

We had the pleasure of having Bobby come out to try and help us with our washer issues. Although he was not able to fix it due to it being unfixable he kept a positive attitude and was very honest with what the issues were.

Appliance and Air Care Experts took great care of me from the very beginning. I had just moved and couldn’t get my washing machine to work, and they were able to schedule someone to come the next business day to help me. Bobby, my technician, was professional and went out of his way to make sure I had an optimal experience. He made sure he had all of the possible parts he might need before coming, and he even offered to come later in the day due to my inflexible work schedule (healthcare, hospital). He was kind, friendly, and knowledgeable, and he had my washer running properly before I even knew he had started! I would highly recommend this company (and Bobby!) to anyone needing an appliance repair. An experience which could have been very stressful turned out to be a breeze thanks to Appliance and Air Care Experts.

Our freezer fan went out on a Saturday evening and we immediately received a call back from scheduling to set up an appointment after leaving a voicemail. While we weren’t able to set up an appointment until Monday due to the LG parts store being closed, we were told steps we needed to take before our appointment and felt confident our issue would be resolved as soon as possible. Prior to our appointment, Bobby gave us a call to ask questions before coming out to save us time in case he needed to purchase a part. He was so nice, helpful and patient with us and we really appreciated him going the extra mile to save us time! We will 100% be using Appliance & Air for any future repairs!

I got someone out to my home the same day I called! My AC went out on the hottest day of the year and was very thankful for the quick response and visit.

Yashua came late at night to make sure I didn’t have to wait another day, he was very professional, talked me through the next steps and gave me a quick estimate.
Ismael came the following morning to install the AC which was quite laborious but he did it quickly and well. He stayed a bit longer to make sure it was running properly and cooling.

Very thankful for the team!

My husband and I had called several places, and were having trouble finding someone to come help on short notice prior to getting in touch with Yashua.
He was able to come in on a weekend to evaluate our HVAC system. We hadn’t been running it so he told us to turn it on and what to look for. He was super informative and knowledgeable.
After he left we took his advice and when the problem started up again we knew he was right and called him back to take care of it.
He was response, always on time and very thorough. Would highly recommend!

Chris Thompson did a great job on my air conditioning unit at my house he was efficient he was good in a timely manner I would recommend him to anybody

Chris who diagnosed my lack of heat was wonderful in explaining the scientific issues for me and had my new furnace installed the next day by two good installers who even cleaned up the mess afterwards. I'd recommend Appliance & Air Care Experts thumbs up! Hope you can get Chris for the first visit.

Wes came to my house evaluated the problem was very professional and respectful then he did a great job that's Casey

I called Bill and he was spot on with knowledge about the HVAC unit. I decided to replace mine. Bill had his crew on the job in a timely manner. They worked hard all day putting in the new system. They cleaned up the job site, checked my unit, and asked if we were happy with the install. Bill came back by to recheck to make sure we were all happy with our new unit. If you want an honest person and professional installers, I highly recommend them.

Chris came to our home on Memorial Day. He gave us two options, one more cost effective than the other. He completed the work quickly and effectively. This is the second year Chris has helped us with an HVAC issue.

I definitely recommend this company. Bobby took excellent care of us. Before coming to our home, he helped me figure out the model number so that he could make sure he would have the parts necessary to make the repair. He arrived on time, quickly diagnosed the problem and fixed it in a snap. He explained the charge and made sure I was ok with the price before starting the work. I'll ask for him again in the future if a different appliance needs service.

Update: After a year, Bill and his team continue to be great. Chris was easy to schedule a maintenance appointment with. He put in great effort to deep-dive into a potential issue that I highlighted with our HVAC as well!

Yashua and Bill were great to work with! Both were very prompt with their communication.
I had to coordinate service with them on two consecutive days (day 1 for identifying the problem and day 2 for procuring the condenser motor and installing it)- and on both days, scheduling the appointment was a breeze. They worked around my schedule, so that was a bonus as well!