HVAC reviews in Dallas, Texas

Worked with Cory and team to install a pair of Trane XV18 with XC80 gas fired furnaces to replace my 22 year old equipment that had been struggling.

I liked the way Walker service people would never push me to get new equipment and would try their best to simply repair my old units. Once I decided it was time, they engaged in the sales process, and it was never pushy or unpleasant. They let me know when there were discounts available which ultimately triggered our purchase.

The installation went well and they left the house pretty much as they found it. I also feel the price point was good compared to other companies I talked with.

Moses was knowledgable, personable and thorough and when he finished the repair pointed out a tiny flashing leak I didn't realize that I had. It turned out that it was a good thing he came when it was raining. Walker made good the problem without charge even though it had been over a year since MES installed the unit. Ill be sticking with them for more services.

The service was called a second time for the same problem that was "fixed" two weeks earlier. The repair technician that came out the second time was very professional and polite. He diagnosed the problem that required parts to be replaced. However, the repair was completed under warranty and parts had to be ordered from the manufacturer.

Over three weeks had elapsed and no follow up by the company regarding the repair status. I had to call the company and request an update. The service representative called me back and said that the parts would be picked up late the next day and ultimately were installed a day later. The system appears to be working well.

If not for the lack of follow up, I would have rated the service call higher.

This company used to be great. However, their service and professionalism have really declined. This last appointment was the final straw for us.

We had a plumbing call scheduled for Monday morning, May 1. Mid-morning on May 1, we received a call telling us that the plumber was sick and had to reschedule to Wednesday, May 3. (Do they just have one?) OK, we completely understand. We rescheduled and were told the plumber would be at our house first thing in the morning on May 3.

At 1:00pm on May 3, we still hadn't heard anything from anyone regarding the plumber's arrival. After reaching out to them to inquire about the ETA, we were told the plumber was "held up at another job", and we would have to schedule for next week. Not only did they not tell us proactively about this, but the flippant attitude that our plumbing problem would have to wait until next week is unacceptable.

We have opted to use another company and will not be using Paschal in the future. Such a shame as we used to love them.

My AC unit started having a hard time cooling the house at the warmest part of the day. The first company I had look at the problem immediately told me the unit was unrepairable and had to be replace. When I spoke with Walker Air about getting a second estimate for a new system they immediately offered to come by and give me a second opinion on my existing unit. The tech, Mark, arrived right on time and quickly diagnosed the problem as a bad capacitor, not a failing unit. I really appreciated the honest and ethical service I received from Mark and the entire Walker team. When the day does come that I need a new AC unit I will be going to them for the replacement.

We have a unique home layout due to add-ons done over the years and almost no room was comfortably heated or cooled. When it was time to replace our old unit, we got multiple bids, and, in the end, we chose Walker AC & Heating (now Paschal Air). Mark and Cory thoroughly discussed our needs and designed a system adding new returns and improved duct paths. The new system is extremely quiet and energy efficient. Best of all, our entire house is finally comfortable! I highly recommend Walker AC & Heating.

I just wanted to thank Walker Air Conditioning & Heating for the wonderful job they did repairing my ac. I had another company out 3 times and they could not seem to get the problem fixed. My sister said to call Walker and I did. The technician came out and fixed the issue (wiring) in just an hour and I have not had any more issues. I would recommend this company to any one of my friends or family. The office staff were very polite and accommodating. I called that morning and they sent a tech out just a few hours later. Thank you so much!

George gave us excellebt customer service and went above and beyond to take time to not only fix the issue with our hvac unit , but he also spent hours troubleshooting why the problem was occurring. He spent time with me explaining everything and keeping me informed of everything. He was also transparent in the pricing and upfront before repairs were made. Jorge also came first thing the next morning to address a issue we had free of charge. He is very very thorough, has good communication skills with his customers and shows excellent customer service. He is truly a valuable asset to his company and he gives his customers great customer service and peace of mind. Thank you Jorge !

We woke to no AC and called Walker Air conditioning before they opened up for business and promptly recieved a return call. I spoke with their office and explained our ac issues the had me scheduled for an early afternoon appointment the same day. They called when they were on the way and were there on time. The technician was friendly and polite and quickly assessed the AC system and explained everything to me before they made the repairs. The showed me the damage part and the replacement one and explained the warranty. They even took the time to explain the basic system maintenance needed to keep my unit up and running efficiently.
Thanks
The Olson's

The tech was punctual and did a good job and was in an out pretty quick. All the problem was that the thermostat needed a new battery and he could have charged his $85 service call just for replacing a battery but he did other things for the heater maintaining it which I thought was pretty cool. Thnx. Scott P.

We woke up to no heat last Thursday morning and left a voice message with this company. We promptly received a call back and were able to schedule a service call for the morning. Samier called when he was on his way and was able to arrive and resolve the pressure switch issue by cleaning the inducer port before noon on Thursday. Everyone I interfaced with from scheduling the service call to the completed repair were very professional, polite, and personable. Thank you for the wonderful service!

Found this company with a google search. I needed a HVAC company to assist in my repair and A/C unit working within next 24hrs due to health issues. Other companies were offering appointments within 3-4 day away. Scheduler was very polite and reassuring. Juan was courteous and professional. My system was diagnosed and running within minutes. He checked my unit for additional foreseeable problems. I appreciate the honesty and professionalism. Would this company recommend to friends and family. Thank you.

Replacing your entire HVAC system is a major expense and investment in your home. The system installation was completed yesterday and I can say the entire process has been flawless from the sales conversations to financing and then finally the installation. I usually have lots of questions and everyone at every step of the process was happy to assist in getting me answers. I want to give a shout out to: Travis for his patience and no pressure approach he was awesome to work with, Christie who I spoke with numerous times regarding financing and scheduling. And finally Carlos and Moses who installed the new system taking great care at many levels throughout the installation. Definitely a winning team and I thank everyone at Walker.

We have been a customer of Walker for more than 5 years. However, our last experience was very frustrating. We've tried to resolve for almost 2 months. We haven't received a call back in almost a month now and other HVAC companies have the part we need and can install. Walker claims the part it no longer made by Carrier. Which I've verified with Carrier it is. Have to spoke to head of parts, who has not called me back in 1 month and left 4 messages for head of customer service with no call back. Instead of having part covered under warranty by Walker, we now have to pay full price with another company. Walker even installed our system in 2016.

Our outside a/c compressor failed.
Eric De La Torre quickly diagnosed the issue, proposed a plan and worked the plan to completion. The installation crew was competent and communicated well. We are well pleased with the completed work and the teams sense of urgency from the beginning of the project until the end. We would use Walker again and recommend their services to others.

Bought $45,000 of Carrier Air conditioners for my restaurant. The largest unit quit in June and they said a board win out and then they jumped it and burnt the blower motor up. It is now September and I have been through July and August with no air-conditioning and nothing but excuses. I would never recommend this company to anyone. Richard Walker sold me the unit and never showed up for installation after they made me pay for them in advance. JP Powell does not return phone calls as he was the one that showed up for installation and I never can hear from him. To force a customer with brand new air conditioning to go through Texas summer with none is about is poor service as I have ever seen. Be very careful if you use this company. I just spoke with Megan at Walker air and her suggestion was I can go buy a water cooler or a window unit but they cannot repair my air conditioner because they do not have parts. They can sell me another new unit because they have parts to make new units but my six month old unit is not a problem for them because they already have their money. She blames at all long carrier however I did not write carrier a check I wrote Walker air a check for the units. So if you have problems do not worry you can go buy a water cooler or a window unit to put in your business.

Simeon was our tech and he was very polite professional and friendly and definitely took care of the problem we had with our A/C unit. Another great thing is he was here in less than an hour. We called around 10:15 pm and he arrived by 11pm. Thank you For the outstanding service would definitely recommend to all as well as use again.
👊🏼👍🏼😀

Charley Westmoreland, came out today and did some work in the front yard. He did an excellent job. I would have given him a 10 star review if they had it. We have never had a such a good plumber before. We plan on asking for him from now own.

I cannot say enough good things about Walker Air. I have used them for years - both repairs and routine maintenance. I just moved to a new home and the company who installed the HVAC system wanted to charge me a fortune to replace my thermostat. Walker was nice enough to call and find out it's covered under my warranty, picked up the part, and installed it within 36 hours of my call. Great customer service and nice technicians are really hard to come by these days! Walker does it right!

After the first AC company come and replaced my entire unit. There several things they messed up. I called Walker and Air twice now and both times they were able to fix the issue quickly! Brian Rooker was my technician and he did a phenomenal job! I highly recommend!

Update 4/28/21
Spring A/C service. Great communication on arrival time and timing updates on the day. Calvin was efficient and pleasant. Always happy with Walker A/C service.

Update Nov 2020
Moved to a new house. Old thermostat was very basic. Installed new thermostat so we had greater access to features of the unit such as humidity control, etc. Technician was very patient as he walked me through setting up the app and how to use it. Recommend!

Original post around 2018:
We moved in to a home that had a 25 year old unit so we knew we would need to replace it soon. Walker A/C put in a new, energy efficient unit, arranged financing, and we are very happy with the results. Our energy costs are down significantly. The unit keeps the house much more comfortable by controlling humidity as well. The technicians were courteous with a quick response time. I have dealt with Walker A/C for years through homes we rented, so when it came time to call for help for our own home, they were at the top of my list.

Update 3/20/19
Service call: Mark arrived exactly on time at the beginning of our appointment window. He was thorough, polite, listened to my concerns, and explained what work was done. He suggested a way to make changing the filters easier and taking care of the equipment outside because of certain trees in the neighborhood (Cottonwoods). I highly recommend Walker A/C.