HVAC reviews in Dallas, Texas

Just had our first service check after new system installed end of last summer. Mark the tech, couldn’t have been any nicer or more thorough. Made a few minor adjustments and showed me a few tips to keep the house even more comfortable.

Great upgrade, the new Trane system is much more comfortable, reliable and electricity bill is lower, and we kept the house cooler last summer than we ever did with the old system.

All the folks at Walker have been excellent and pleasant to work with.

Excellent service technician. Really knew what he was doing. He took every protective measure before entering our home, every time he came in the door. Highly recommend Walker Air. Over 10 years of service from this company in our current home and an additional 5 in our last house. Never a single issue to report. Our tech this trip out is was an Air Force Veteran and that professionalism was clearly noticeable.

I had a call from Walker ac 30 minutes ahead that the tech Richard was on his way and a text 15 min later that he would be here shortly. He was right on time. He checked the inside unit and the compressor outside. He solved the problem and if I had any more problems just to call. He was professional and friendly. I am very happy he arrived at the beginning of the appointment window. I will use their service again if needed. Their service fee was very reasonable. DM

We have used Walker for years and appreciate them very much. They have put in two HVAC systems and done routine checks and maintenance on a regular basis. Their guys know their stuff and have never steered us wrong or tried to upsell us on anything. The updated scheduling system needs some tuning up and it would be nice to receive a heads-up if technician is more than an hour beyond the 4-hour window given. Calvin is awesome -- so knowledgeable, focused, and thorough. I flip on my systems with the confidence that they are in good shape and safe. Now, if you y'all could bring some fall weather! [Edited in 2024] I continue to experience issues with their automated scheduling service: multiple 'reminders' and exhorting me to make appointments I've already made. Have talked to them about how annoying this is. Also: talked to them about reminding their techs to stay focused on the issue at hand and STOP opining on my household decor OR my decision to have carpeting in parts of my home. It's none of their damned business! Very awkward. If service wasn't good, I would switch companies because of the unnecessary comments about my home decor. Stay on task.

A couple of weeks ago, I scheduled a service with Pascal. A technician came over to take a look at my AC unit. She told me that my Freon was very low, which meant there is a leak somewhere. We went to the attic, she brought out a Doppler type device & started investigating where the leak was coming from. She was playing around the evaporator coil. She was confident that the leak was around the evaporator coil even though the Doppler device was not beeping. She stated that there was corrosion around the evaporator coil & she was convinced that is where the leak was coming from. She then told me that the evaporator coil needed to be replaced. I asked how much it would cost. She said about $2350. I had recently replaced my roof after a bad hail storm & I didn’t have an extra $2350 sitting around. So I told her that is it possible to replace the Freon & hopefully maybe it would hold up for a few weeks while I gathered enough funds to replace the evaporator coil. To be fair, she said well she could replace the Freon but she could not guarantee how long it will hold up. She replaced 3lbs of Freon charged me $300+ & she left. This temporary fix only lasted about 10 days and the unit stopped cooling again. Since the first technician had told me that the evaporator coil needed to be replaced, I was convinced I had no choice now & it had to be done. So I called the company again & told them that I am ready to get the evaporator coil replaced now. An appt was scheduled and the guys who were to install the evaporator coil showed up ready to install. But before they started the work, I don’t know why I asked them how much it was going to cost. I had been under the impression that it will be around $2350 all along. To my greatest shock, I was advised that it will be around $4750. This is twice what I was expecting. I told them that they can forget about it. I don’t have that kind of money & they left. Scrambling & not knowing what to do. It then occurred to me that I had an AC technician’s phone number in my phone. I had gotten the # about 10yrs ago when construction was still going on in my neighborhood from one of the guys installing a brand new unit. So I found the # & gave him a call. He said he was too busy & sent over his partner. I was initially skeptical but he assured me I had nothing to worry about. Him & his partner had trained together with the United States Marines. He assured me that he is very experienced & knows what he is doing. His partner showed up and I showed him the outside unit I was having trouble with. Me still thinking my problem was with the evaporator coil & explaining to him my experience so far. He simply just told me he is not interested in what the previous technician told me the problem is. Within just a few seconds of looking at the outside unit, he said you are losing Freon right here. He showed me the oil stains on the outside unit. I was still trusting the Pascal technician thinking my evaporator coil needed to be replaced. He then said ok, let’s go to the unit in the attic. He opened it up looked around in there & asked me do you see any oil stains anywhere. I didn’t see any oil leaks. He said if your evaporator coil is leaking, you will see some type of oil stains around here. To cut the long story short, he welded the copper on the outside unit that was leaking. He replaced a capacitor that was damaged and replaced the Freon. Total for the job was $955. To say that I am terribly disappointed with Pascal would be an understatement. I would never use them or recommend them to anyone ever again.

Before Paschal acquired my prior HVAC service company, I received phenomenal service. Since their aquisision, service has degraded every year. This year our routine service took half a day and I'm convinced the tech was youtubing how to do everything. 4 weeks after our clean bill of health, our unit is dead. Run away.

Jorge came out to perform our semi annual HVAC system maintenance. Communication from Walker air was great. We received a text the day before letting us know the two hour time frame. Then today we received a text confirming Jorge was on the way, a number to contact Jorge should we need it and a picture. Jorge was friendly, professional and made sure we knew what he was doing and gave us updates along the way. He did make some recommendations that were not required at this time but something to think about. He was not pushy, which I appreciate. Definitely 5 star service from Jorge and Walker air!

Chris and Bobby came in to give me a second opinion. First plumber said we'd need to replace all pipes under the tub. Chris and Bobby proved that the pipes were sound, then identified the new roof and a cracked tile as my sources of moisture infiltration. My roofer will fix one, and I'll fix the other myself.

In short, they saved me 1300 bucks, and made themselves next to nothing. They found a ton of stuff that would be good to work on, but basically resolved my emergency for free. This is my go to company now.

Bobby and Garrett did a great job replacing the shower cartridge in my bathroom. It was a big job and took quite a while. They left the bathroom clean and just the way they found it and now my faucet works better than it ever has!!! Very professional and knowledgeable!!!

Scheduler said between 7:00 AM and 12:00 PM, but would be first call so likely 8:00 AM. Showed up at 12:07 PM. Scheduler promised they would bring a filter I needed, or call later to reschedule if they did not have it. Next morning, I called at 10:00 AM to confirm filter. "Yes, manager reviewed, and it is on the truck". On arrival, no filter.

Technician made an error opening a drain line and flooded through the ceiling, about 1 gallon of water. I had informed the technician that the condensate drain line was plugged, resulting in overflow, but he did not drain condensate before opening the drain line. I showed the technician how to drain condensate into the overflow pan before opening the condensate drain, and he may have cleared the condensate drain line, although not certain.

Two weeks later:

Paschal acknowledged the issues. As remedy, Paschal sent a more experienced technician to re-do the inspection and ensure the condensate line was clear. When the previous technician had allowed condensate to flow through the ceiling, it flooded a fluorescent light fixture, and we were concerned about using it, so Paschal sent an electrician to replace it. The re-inspection and light fixture replacement were done gratis. I am grateful to Paschal for swiftly remedying the previous work. I have changed the rating from one star to three.

My air conditioner suddenly stopped working. I mentioned this in passing to their HR representative, Makayla. She suggested that I call customer service to get a quote. When the technician came out, he was so thorough and professional. He showed me his recommendations Along with price quotes for temporary repairs as well as replacing the entire unit. I was surprised with how reasonably priced the quotes were. I decided to replace the entire unit. I would definitely recommend this company.

Absolutely ridiculous customer experience. A/C broke down last week on a Monday and had a technician come over the very next day. He said he needed to order some part to complete the repair and would let us know by Thursday at the very least.

Made no attempts to contact me despite multiple calls requests to have an update so I know when to take off work. I called again Saturday and was assured that they can work on it late Monday or morning Tuesday, so I made an appointment Tuesday morning (a week after the first appointment). Take off work Tuesday and no one came.

Called around 1pm and was notified that they were missing 1 out of 2 parts from an order. This was the manufacturer error so fine... Then I was assured that they got the part later in the day and will come out first thing tomorrow morning.

Wednesday morning came and nothing. I made sure to confirm the appointment first thing in the morning and was assured that I have an appointment today. Had to make multiple calls and messages to find out that it was moved to Friday. No communication was made when the appointment was moved or why it was moved until after the original appointment.

Can't believe I had to take 2 days off (now an additional one on Friday), and paying the service fee & parts just for them to constantly move the date, not communicate any updates, and almost 2 weeks of no A/C during a hot Texas summer. Absolutely baffling..

I called first thing in the morning and the tech thankfully arrived early that same day, the tech gave us a quote for a possible repair vs replace cost on our tankless water heater. We received a quote for $7000 for a new unit. I was blown away. We had another company company come out immediately after them and was quoted the same exact tankless water heater replacement for $2700. Completely ridiculous!!!

Very easy and quick to get an appointment scheduled for the same day. The tech communicated when they were an hour away and he arrived within the window given. Devon was friendly, prompt and helpful. He communicated clearly what was needed and got us taken care of quickly. Very fairly priced as well.

Although the plumber Sterling provided excellent customer service, he did not set the prices for the work. He quoted me $1100.00 to inspect only the accessible gas fittings. I received another quote from WD Plumbing for $375.00. They identified the leak and charged me under $2000.00 to repair get permits and to bring the water heater up to code.

I wish I could give this company 0 stars. Paschal GUARANTEED work on our air conditioner. Their comfort advisor (AKA salesman), Justin Vendola, came out at our request. We wanted a quote for adding an additional unit. He told us there was a fix they could do to the existing one that would only cost $1,800 vs. $15,000 for an additional unit, and that would GUARANTEE us a few degrees cooler in our house. They sent techs out (Ramiro Conchas) who did not bring the promised materials or do the promised work. They said to give it overnight to see if it cooled, but it continued to get warmer. At 1:00 in the morning, my husband went into the attic. He opened the attic stairs in August in North Texas, and cold air blew out! When he got up there, he found that there was ductwork that was connected to the plenum but not anything else and was blowing our very expensive cold air into the attic. He contacted Paschal. They sent out another tech, Yasua Jiminez, the next day, who agreed that the work was done incorrectly and that the wrong parts had been used. He said he had used a temporary fix to get us through the weekend and that someone would contact us the following week to have the work completed. No one contacted us until Wednesday when they sent us a bill for $1800 for work that had not been done. The email said to respond to the email with any questions. I responded immediately, explaining the situation and asking someone to contact me. That was five days ago, and I have yet to hear a single word from them. Our air conditioner is working WORSE than it was before they came out, and there is still air blowing into our attic 10 days after they first worked on it. This company is clearly dedicated to scamming people who don't know better. They do not care about their customers, their reputation, or fulfilling their promises as is evidenced by their lies, shoddy workmanship, and unwillingness to communicate with their customers when they have been found out. Please save yourself the hassle and discomfort of using this con organization for any of your home needs!

Update: Paschal responded to this asking me to email customer service again on September 5th with all the details they already have, but I did it anyway within an hour of their response to this review. That was 10 days ago, and they still have not responded in any way. They have not returned to complete the repairs. No pride in their work or regard for their customers. Please, don't get scammed by this company or any fake positive reviews.

Update 6 or more months out from the original visit: Paschal never responded to any of my attempts to contact them. They never completed the work. They never followed up with me about the bill. Absolute radio silence... until today when I found out they sent me to collections for a bill I don't have for work that wasn't completed. Absolute thieves and crooks!

Darius checked out my heating system thoroughly, changed the filter, and let me know about duct cleaning per my health concerns. I gave him the go-ahead on scheduling it for next week. He was wonderful!

Mo came out and got my heater running the evening before a big freeze. It was late in the day, and he showed up with a great attitude, and was wonderful to work with. I highly recommend Mo and temperature pro.

Darius Mc Donald from temperature Pro AC tech came to do maint check at my house.Darius was very very professional and polite explained results . I am a
senior citizen. He was respectful.

I had three HVAC tech stopped by to fix and each one came with a complicated resolution while Darius came and fixed the issue within 30 min. He is amazing. I will not trust anyone but Darius for my HVSC needs

Eric has performed work for us on several occasions, and once again his professionalism, demeanor, and importantly his ability to address any issues are top notch. Highly recommend! Thank you!