HVAC reviews in Dallas, Texas

Gilbert with Jades Air is fantastic. I went through a lot last year with my HOA installing a new roof and causing damage to my unit. Gilbert was there every step of the way. He’s knowledgeable, honest and operates with high integrity. He continues to service and maintenance the AC Unit and I trust him and his work.

I had them replace an AC unit back in 2018, and they did a great job! They were prompt, courteous and fast. As for customer service, I will admit I did have a little trouble at first with the ability of the call center they use to get me through to the right people when it came to servicing the unit. However, once Gilbert, the owner, found out about this issue he went above and beyond to make me feel like a VIP. After that, I never had an issue getting attention when I needed it. I truly appreciate the personal touch, and as a result I recommend Jade Air for your HVAC needs!

Update: 2 years after Jade Air installed two brand new units in our house, I called them back out to do routine maintenance. The owner and tech were both very timely, courteous and professional. I would recommend these to anyone as my go to HVAC company.

I was drawn to Jade Air from their reviews on Google. My wife and I bought a house and needed the AC replaced. I first spoke with Chris, who was professional and took the time to ask all the appropriate questions to make sure he knew exactly what it was we were requesting. My father-in-law is an engineer by trade so he was able to "talk the lingo" with Chris to make sure what Chris was saying was fair and accurate, which it certainly was. Throughout the whole process, Chris and his team communicated quickly and was able to get all the parts we needed and installed in about a week. His quotes were honest and very competitive for all the services and replacement parts. On the day of the service, we had the technician Eric do the labor and he was great. Very respectful to our new home and worked hard throughout the whole process. Overall, I feel like we got lucky by picking Jade Air. The team went over and above what was requested and provided a memorable service. I would highly recommend.

I have used Jade Air for over a decade both personally at my home and on commercial real estate properties in my career. It is hard to find honest, trustworthy and fair people. When I find companies like Jade Air, I will strategically align myself with them both personally and in industry related fields for needed HVAC servicing and replacements.

I HIGHLY RECOMMEND JADE AIR For any HVAC needs.

Hi y'all, I called Gilbert with Jade air about my ac/heat window unit. Even though he doesn't work on those, but out of at least 15 calls to other ac repair people, he is the ONLY one who actually took time out of his day to talk with me about it. I highly recommend him. My heating is now working on my unit just from talking with him. He's great. Call him, you won't regret it.
Sheila Stone

Jade air came to check on my unit, did something and blew the transformer and the panel. After waiting a week for new parts, they show up at my doorstep and leave them saying they can’t install them. Called out another HVAC technician, over $1500 in damages from Jade Air. Most of the companies I called wouldn’t even come out due to the state that Jade air left me unit in. They stated they wouldn’t work on something that someone else left unfinished. Terrible. Stay away.

Our outdoor AC unit would not start. Summer days in North Texas are consistently hitting around 100 degrees. Called Jade Air. Gilbert was helpful and pleasant to speak with. Jade was able to come out within a couple hours. He fixed and cleaned the unit in under an hour. I felt the price was reasonable. He also gave me some maintenance tips, which I appreciated. He was easy to work with and did not try to sell me on anything such as monthly memberships or a club. I am super satisfied and will call them for future cooling and heating issues.

I own a rental property in Dallas. The annual service was done a few weeks ago by Eric from Jade Air. Eric was thorough, polite and arrived on schedule. Eric explained the system and pointed out potential issues and offered maintenance tips. Jade Air is highly recommended for excellent service

Incredible team of expert technicians. Jade and Gilbert and their whole team went above and beyond to replace 2 AC units that were from 2003. They found additional issues preventing my AC from running but worked tirelessly with me and my condo neighbors to get it fixed. Most reasonable price for AC repair and replacement. Don't let the other big corporate companies nickel and dime you for work, these guys are honest and very upfront. Also they keep you updated and informed the whole way through the job.

Called jade because my AC was not working. Very polite and professional on the phone. He walked me through initially troubleshooting my AC while I was in the attic. We figured out the issue while on the phone! Jade was extremely helpful and patient while we walked through the troubleshooting steps. Will be my go-to AC person going forward for maintenance and fixes for sure!

I have been using this company for more than eight years. It appears that they are unable to correct my name when they send me an email. I have requested repeatedly that it be changed or corrected but this has not happened. This may seem a minor thing but it irritates me to no end. Any service guy that has been out has been awesome very polite and very knowledgeable about their job. I would love to continue using this company if they were just get my name right. My name is not Margie.

Awesome experience. Caleb was knowledgeable and friendly. I was super impressed with the solution he came up with and that he saved me some money in the process. I didn’t want a new system yet and he band-aided the current one very creatively.

From the time I placed my call for service everyone I have been in contact with at Aireserv has been great! Very pleased with the service that was provided by Kevin. I am not very savvy when it comes to technical things and he explained everything that was wrong with my system in great detail. He has a great personality and highly recommend!

Tech showed up timely and was very friendly, knowledgable, thorough and efficient. Aire Serve is the only company I’ll continue to be using in the future

They charged me for seemingly unnecessary fixes and additions to our AC unit and in the scorching heat of summer when we needed them the most they never returned my phone call even though we had an annual maintenance system agreement with them. There are better, more reputable companies that arent simply after your money and will treat you right.

Airserv is fantastic. I've used their service twice now and saw two different technicians. You'll see many reviews mentioning Jack Theilen with good reason. The guy is prompt, professional, hard working and transparent throughout. He even casually identified and corrected a completely unrelated plumbing issue while fixing our AC - you can trust these guys with your HVAC needs.

Jack Theilen was my service consultant and I can't say enough good things about him. He was prompt, courteous, knowledgeable and even laughed at my stupid jokes. He introduced me to ways to keep my air conditioning unit running at its peak performance level and introduced me to a maintenance program that will keep it that way.
Kudos Jack - you did a great job.

Jack and Joe were fantastic. They did some custom non-ac related work for a project that I have going. I needed a 12 inch inline fan installed in the attic going out through the roof to join my 2x8 inch fans that were already installed. He helped with my air flow questions and made some recommendations that I agreed with. He made some adjustments to the existing 8 inch fan ducting and cut it to a perfect size which maximizes drawing the heat out of the room and a straighter line through the attic and outside. I went up and checked out the work after the job was complete and they left and was impressed with the quality of work and how clean all the connections were.

I couldn't be happier!!!

This is an ongoing project and will definitely use him exclusively going forward.

I have a small high school girls reunion this weekend and realized one of my guest bedrooms was not cooling down. I didn't think anyone would be able to get it taken care of inside 3 days, but Jack Theilen came out and gave us a very reasonable estimate and said he could do it immediately. Jack was so sweet and even turned around one of our return vents that wasn't related to the project. He enlarged an existing return and installed a larger supply. The difference is amazing and I am so relieved! Highly recommend this company and especially Jack!

Very pleased with the service and our experience with Nick of Aire Serv of Dallas. We really appreciated his helpful service and the information he provided. He is the best technician I have encountered in this industry.

I tried to use them on one of my properties, but their communication is non-existent . My appointment was between 9AM and 11AM. They showed up at 8:20 AM. I called them to let them know my appointment was 9-11, and I was about 30 minutes away. She said that she would have him wait. I arrived at 9:05, and he was gone. When I called in, she said she told him to go to his next appointment. I asked why she said she was having him wait, and she just said she told him to go to his next appointment. If she had told me that at 8:30, I would not have driven 35 minutes down to Dallas. What a joke.