Plumbing reviews in Dallas, Texas

Charles was very knowledgeable and thorough. He answered all of our questions. He presented great options for future updates to our water heater.

This business was great 10 out of 10! Very professional and got work done quickly without leaving a mess. Darius worked to get pricing on new AC down as low as he could offering as many discounts as he could. I felt like he had the customers best interest at heart. Would recommend to everyone!!! Thank you for being so great Berkey’s!!!

Nick is a excellent technician. His customer service skills are top notch and he is very knowledgeable and professional. He explained the issues in laymen terms the issues with my HVAC system in detail. Nick was very professional

Kurt is very knowledgeable and experienced and provided context for the changes that are coming. It was a help in the decision making process. He is easy to talk with and an asset to Berkeys and your customers… Ismael, Christian, Rafael, and Roberto all did exemplary work and answered our questions. I learned a lot through this process thanks to them. Berkeys and their crews get top marks from us and we highly recommend them… thanks for a great job!

My experience with Berkeys was great. The service was wonderful. It was fast. The guys were in and out. They even called in the inspection and everything pass great work.

Fernando did a fabulous job inspecting and tuning our heating system. He was polite and efficient. He explained everything he worked on and the repairs needed. He is a real asset to Berkey’s

They were wonderful! They responded very quickly. They showed up on time and they gave a very fair price. The work was excellent. I will be using them again.

We just got our AC maintenance visit, it was great. They sent me text messages to keep me updated with the appointment details the day of. The technician assigned was Kimball, he did a great professional job going above and beyond with a very detailed information at the end of his visit. We are very pleased with his job and give him 5⭐️ review. Thank you!

We recently had a "Berkeys Day!" We're members of Berkeys' All-In-One MVP Membership Plan." Twice a year, Berkeys comes out and checks our HVAC, plumbing and electrical. Their expert technicians are able to spot problems before they become a critical issue.

First on taps was Christian, HVAC, who has been to our home preciously. He spent over an hour testing and calibrating our Lennox heat pump system with a multi-speed air handler. He washed the coils on the outside heat pump. He also cleaned the air handler and changed out the filter. Wonderful job. Roman and David were next on taps to check our electrical system.

Everything looked good except for our breaker box, which is approaching 40 years old, the age of our home. They also found a missing ground in our kitchen which needed to be corrected. We've known for a few years now it needed replacing. It wasn't bad, but it was old and could cause issues down the road. There also was no room for expansion if we were to need to add extra circuits. Since my wife is still working and won't be retiring until next year, we decided to go on and spring for the next circuit box. Roman said they could be back the next day to perform the change out. We'd be without electricity for around 6 hours. Let's do it.

Benjamin, plumbing, was the final Berkeys' technician for the day. What an incredibly polite and helpful individual. He went through the house checking all the plumbing. Everything inside checked out perfectly. Next, he located our sewer line clean-out and scoped the line with a video camera. Bad news was delivered very nicely by Benjamin. He found a break in the sewer line running out to the curb and connecting with the city sewer system. He also felt there was a break towards the curb probably due to tree roots. He worked us up an estimate, which was quite a bit since there had to be a tunnel dug under the foundation. We said we'd get back with him since we wanted to get a 2nd opinion since.

The attached photos are of Roman and David installing our new breaker box. By the way it was a rainy day but the two of them soldiered on and installed, wired and labeled all the circuits in record time.

My wife and I are very happy we're part of the Berkeys' family know we have peace of mind with qualified professionals taking care of us.

Very professional service. They communicated well about the appointment and Ethan did a good job installing our all house surge protector. We would call them again for electrical work.

Amazing service! Called late and the technician came out quick, was super nice and explained everything to us really well. Fair pricing as it was late and after hours. Would absolutely recommend in need of urgent repair.

Very smooth, professional experience from start to end on my AC replacement. Courtney was excellent about explaining the options and process. Next day Ton and I didn't catch the other installers name but they did an awesome job as well. The whole team went above and beyond!

I am currently experiencing difficulties with Berkeys. Following a neighborhood power outage on Sunday, 9/21/25, my air conditioner ceased to blow cold air. As Berkey's has been providing maintenance on my system for the past year and a half, and they have a partnership with my employer, I scheduled a service call. The technician who performed my spring maintenance previously informed me that installation needed replacement and that my thermostat wire required replacement due to a short. I received an initial quote of $350 for the wire repair. Following my service call on 9/22/25, I informed the dispatcher that my air conditioning unit was malfunctioning and requested wire replacement, confirming that the service call fee would be deducted from any services rendered that day. Given the original quote was approximately 120 days old, I anticipated a moderate price increase. However, Berkey's technician quoted me nearly $1,200 and stated that the service call fee was non-deductible, claiming he had already completed $522 worth of work without my consent. I quickly expressed my reservations about the pricing and the fact that the work was carried out without my prior knowledge or consent, to the tech and management which led to my hesitation in paying the fee; however, taking into account the partnership between Berkey’s and my employer, I was concerned about the potential consequences of any negative exchange between us so I did pay the amount that they demanded for today. This issue is currently under dispute and its resolution remains pending.

I truly hope that this experience does not reflect this company's standard business practices, as it seems to involve some questionable dealings and does not align with the honorable reputation this company upholds.

Same day service, quick and easy. Water heater was leaking and he gave a quick diagnosis: faulty pressure relief valve. Quick installation. Pricey, but that's what you get.

If I could give zero stars, I would. My heater went out during the Dallas cold front, we have two small kids at home, so I called Berkeys, the same company that installed the system two years ago. Their tech claimed both thermostats were broken and quoted about $300 for installation after I bought new ones.
Got a second opinion. Turns out nothing was broken. The settings were just wrong, and the heat came on within minutes.
Feels like either gross incompetence or an upsell attempt. On top of that, the Berkeys tech left debris all over my floor, while the other company cleaned up after themselves.
Zero trust left.....

My technician Eric was very polite, friendly,and knowledgable about my heater needs. His patience and knowledge was refreshing. He took the time to actually listen to my concerns. He didnt do the "get in and get out". Thank you Eric.

James from Berkey completed a Home Surge and Ground Rod installation. Work was superb. Easy process to set up work schedule and complete the project.

I had a previous project completed by Berkey and James provided an excellent job.

Very professional and excellent customer service. Will highly recommend anyone to explore Berkey Electrical job. I have not used for other services at this time.

I had a water leak so I called Berkeys. I found the leak right before the tech showed up. We reviewed the sink repair I was attempting and the tech advised it was quite a job to tackle without any know how. Sure enough the tech had to do a lot more than I would have been able to do on my own.

Berkeys came out serviced my ac heating unit to prepare for winter. The service tech was very friendly. He took time to answer my questions and provide me quotes for future services I was interested in. I am completely satisfied and would and have recommend Berkeys.

I would not recommend this company. We have been dealing with no hot water since December 2025 their technician came out to diagnose our problem. We had to order the parts from the manufacturer that bakers told us to order. The parts came in a technician came out and installed them and then said that we ordered the wrong parts despite telling them and showing them an invoice that had the parts on there we were supposed to order. They still refused to fix my problem in the manager. Told the technician to leave our house without finishing the work and I cannot get a manager or regional manager to call me back to discuss this issue further but I would not recommend this company at all. They are not very communicative and have refused to talk to us to resolve this issue.

Berkey’s installed a new tankless water heater system in our 4,000 sq ft home. We had trouble getting enough hot water in the kitchen and master bedroom and we were happy to see them remove
those bulky, inefficient units. The staff accomplished the work in ine day. Now, we can really enjoy our state of the art tub and not have to boil water in the kitchen to get the tempmwe we want. So glad we don’t have to run faucets for a minute or two to feel hot water. Bam! Its there in seconds. What a great way to start the New Yeae!