Plumbing reviews in Dallas, Texas

By no fault to the tech as I blame the process. The entire customer experience was poor. The tech provided an estimate and went to work on the job. About an hour later the tech informed us that the "part guy" could not get here until about two hours so he instead would go pick one up himself and would be back as soon as possible. Two hours later the tech was nowhere to be found. I phoned dispatch who then transferred me to his manager, who was extremely rude, said they finally found the tech and said the delay was because he had to go to their warehouse to pick up the part. Common customer service would say to call the client to provide an update, instead all we got was "that's plumbing" when the tech finally returned.

Eric took care of my problem very professionally. Explained the problem and the solution clearly to me and my wife.
We are very happy with the results.

i did not get a good and correct diagnosis on my air-conditioning issue of not working from Berkey resulting on calling another company tech to resolve the issue. The price of $147 for a minor diagnosis is not worth it and much more with $59 dispatched additional charges. I felt i was robbed with this experienced and service charges of no results.
In fairness to Berkey's tech, she is new on this job and should have not been dispatched on her own but supervised by senior tech or company support especially if she has a hard time looking for the fault of the system.
In my opinion, i would think twice calling Berkey;s services because the money paid was not worth of the service.
I paid half the priced from the other big company i called for compared to what Berkeys charged me and my air-conditioning is now working.
If i am new customer, i would think twice to call Berkeys services and making sure i am paying worth of the money.
For Berkeys, please review your charges with consideration like this experienced of not getting a correct diagnostic. I would suggest supporting your new tech with your senior tech to provide accurate investigation of the problem.

Excellent customer service! I needed an urgent electrical issue addressed and Berkeys came to the rescue. Great communication and incredible staff! I was kept informed of the timing, and ended up being the first call of the day. Wow, that was impressive. Even more impressive was electrician James French. Truly the nicest person!! Polite, friendly, knowledgeable... a true professional. I can rest easy (literally!) knowing that my electrical issue has been resolved correctly. Loved the up-front pricing too. I'll be a repeat customer, and will highly recommend Berkeys. Thank you for being my angels today!!

Did a fantastic job on replacing 2 water heaters. The installation was professional and complete. Would not hesitate to use them again.

The representative came out super quick and identified the issue. He was honest and told me what kind of company I needed to contact. I really appreciated that!

Michael was the plumber who came out to help me with a faucet replacement . Water in laundry room would not turn off and he replaced both for me in a short time . The professional , quick was appreciated . As I’m getting my house ready for sale. Michael also checked my garbage disposal and got it running efficiently. He was a gentleman and very respectful of what I was needing for my house to sell. Thank you again.

Jared from Berkeys came out right before the snow storm and looked at our leaking upstairs toilet. He made some recommendations and fixed our problem fairly quickly. We are do happy with his no pressure manner. Its great doing business with professional people. Thank you sir

RANDY was fantastic. He took his time to evaluate, he gave us options without pushing us, and sorted out our issue. Always a pleasure to have a competent professional take care of business in an efficient and timely manner. Highly recommend

I have been a loyal fan of Berkey for years, but they lost my trust after this visit.

I called them to unclog a pipe, but they essentially gave up because I didn’t have a ladder for them to use. Instead of returning with the right equipment, they quoted me $4,000 to break into my wall and redo the piping.

I’ve been a loyal customer for years, but I had to hire someone else to actually finish the job they quoted me for. Another technician arrived, got onto the roof, and cleared the clog perfectly for $450. Everything works now, and there was no need to break any walls. This other guy was transparent and explained that in an old house like mine, these pipes are normal and don't require a $4,000 "upgrade" just to fix a clog.

It is shocking that Berkey pushed a solution that was 10 times more expensive than the necessary fix. I haven’t received my invoice yet, but I am very disappointed that they preferred a $4,000 demolition over a necessary $450 cleaning. I strongly recommend getting a second opinion before agreeing to their expensive solutions.

Thomas Dudley with Berkeys,installed a new disposal and all under the sink plumbing lines. He was one of the nicest servicemen I have used. His work was excellent, very clean and tidy, and time efficient. He went to extra trouble and help me move a piece of furniture to my dining room. Will definitely ask for him in the future.

I hired Berkey's to top off the insulation in my attic and they did a great job. My initial inquiry to Berkey was directed to a salesperson. Within a couple of hours the salesperson was at my house providing me an estimate. Installation of the insulation was done a day or two later in just a few hours. The team they dispatched was professional, completed the job and cleaned up afterwards. I would have no problems recommending Berkey's.

I can’t really give a good review on this company. I have a VIP account and had an appt for 8-10am. We were the first appt of the day. Called the scheduler to ask where our tech was. It was 9:30 and still hadn’t been dispatched. Called again at 10:16 and he had still not been dispatched. He arrive at 11:10. Doesn’t seem worth it to sign up for their VIP service and pay for it and this is what you get

Finding good plumbing service hasn’t been easy. A lot of companies will charge an arm & a leg just to come out & inspect, or they’ll simply demand more from you than you’re looking to have worked on. That was all I kept running into when we bought a house in Dallas county until we finally found Berkey’s. No inspection fee as every technician they send out is a licensed professional who genuinely wants to help you & your home instead of make a quick buck. Since summer 2025 we’ve had several amazing techs come through (shout out to Gustavo in particular!) & have had 2 major projects worked on: a water leak under the house fixed & a new water heater installation. Berkey’s even provides deals & financing options which have honestly saved our ass. My husband & I are satisfied Berkey’s customers & will gladly continue to support their business the next time something pops up—which thanks to them doesn’t look like will be happening that quickly. Appreciate yall so much!

I've just had the pleasure of working with Randy and could not recommend him more highly. He repaired my Japanese toilet & serviced and cleaned my tankless water heater, as well as took the time to thoroughly answer all of my questions, as well as make friendly conversation.

He was knowledgeable, professional, punctual, and extremely courteous. It is refreshing to meet someone who clearly takes pride in their work while also treating customers with kindness and respect. I will absolutely call him again for any future plumbing needs.

Thank you!

The staff was very kind in getting me set up for an appt. And the guy they sent was nicely dressed and was very knowledgeable of what he needed to do and didn’t push to get anything else done. He asked which I was very appreciative for that. I will continue to use Berkeys for all my needs in plumbing, electrical ,AC. I recommend them.

What a great job he showed me pictures of all Of my HVAC. He’s a veteran and thank him for His service and I’m a veteran we hit it off really great each step. He showed me what he was doing and why he was doing it and it made me think that he was doing this like he does every stop. He took care of the system just like he would take care of his own system. I want you to really pat him on the back for doing a great job. I know you can’t always promise him to service my unit, but I’d sure like it to happen. The service I received shows that he cares about his job his customers in the unit he’s servicing. Thanks for your product and your service. I’d love to see him again if possible thanks again Scott Sullins.

Great service! Furnace wasn't working properly and they showed up the same day, diagnosed the problem, and completed the repair quickly! They also accepted the furnace warranty I had which saved me some money.

Derrick and Max did an excellent job servicing my system and giving me a plan for how to maintain my HVAC. I always enjoy Rescue Air and Plumbing, and these guys mad the experience that much better. Thanks guys!

Rescue Air came out and saved us from a 45 degree house. They identified and fixed the issue with our furnace and made our options clear for repairing an old system vs replacing. I trust them to be here and get us back up and running in an emergency and I can't say the same for my previous HVAC contractor.
Saul diagnosed the failing board, and Austin and Ty did a herculean job getting the new unit out here, installed, and fully set up the same day, all while North Texas was all but shut down due to icy roads and freezing weather.

Great communication from main office. Charlie was professional and friendly to my dogs. Solved our plumbing problem super fast so I could get on with my day.