Plumbing reviews in Dallas, Texas

Maison did an excellent job diagnosing and repairing our bathroom's clogged pipes. We ran into the issue the night the winter freeze hit, and he was very nice and understanding about it. We had lots of questions that he kindly and knowledgeably answered. His knowledge and clear communication provided trust and relief during a stressful time. Would use Roto Rooter again.

Steven did an outstanding job clearing a very stubborn kitchen sewer blockage. He showed up on time, diagnosed the issue quickly, and explained everything clearly before getting to work. What really stood out was his persistence—this wasn’t an easy clog, but he stayed with it until the line was fully cleared and flowing perfectly again.

His professionalism, skill, and respect for my home were top‑notch. If you need a plumber who knows what he’s doing and takes pride in doing the job right, Steven is the one to call. Highly recommended.

Roto-Rooter was great! We had a bit of an emergency and they were here within an hour on a Saturday night. Mason was very knowledgeable and handled everything efficiently and professionally. They will be our choice anytime we have a plumbing issue.

Called for an emergency issue and crazy enough Steven can out to help. I’ve worked with him before at another location and was more than pleased with the service he provided. They were able to come out and resolve our issue quickly (1-1.5hrs) and they even sent out a camera technician to verify the issue was resolved and to give an inspection of the plumbing system all included. If you find yourself in a plumbing emergency give them a call.

Last night around 6 PM, a pipe burst under our kitchen sink. We called Roto-Rooter, and they assured us someone would be out as soon as possible. Ken, the water damage field supervisor, showed up quickly, assessed the issue, and thankfully confirmed that our water damage was minimal. He was very professional and upfront that it might be a few hours before a plumber could come since they were handling some big jobs.

Around 9 PM, the home office called to let us know the earliest available appointment would be first thing in the morning, and they even offered a discount for the inconvenience — which we really appreciated.

Robert arrived promptly this morning, was super knowledgeable, and explained all our options clearly. He worked efficiently, and our sink is now back to normal!

We’re giving 4 stars only because we had to wait until the next day for the repair, but overall, the experience was great. The team was professional, reliable, and took good care of us. We’d definitely recommend Roto-Rooter!

This is my personal feeling and opinion.
They may have good skill plumber, but my feeling is not friendly attitude for customer.
Feeling would be they unilaterally impose their own ideas and methods and aggressive It seems they lack services and approaches that are tailored to the customer's needs.
I paid everything before their work done, but they have not done.

When we found the hot water line leak underneath the house, they took care of it immediately.
After it needed to be installed drain to out our house, they are good job, but they asked us to pay for this before work is done. I was OK with the payment before they finished, but they did not say when the excavator people come, he said maybe this afternoon or tomorrow morning.
Excavators came in next morning and worked to install the drain, but they did not finish the job, and we got complaints from neighborhood. Here is the picture they done.
After they work done, they notice they should work more correctly, and they contacted us.
On Friday, 12/19/25. 11:39 am. we had a phone call and conversation with plumber that he worked our hot water leak, and at that time he said excavator people come Saturday, but he did not mention what time, and he said he will find out what time they come in Saturday. But I have not received the update about what time excavator people come in Saturday.
On Saturday, 12/20/25. 8:47 am. He called me and excavator people will be there, but we were not home because he did not update what time excavate people came on Saturday.
Plumber said we will come Tuesday, Not Monday. We have nothing to do to fix or figure it out for our possible leak more than 1,696 gallons...that we received the Irregular water usage from City...

We searched for a plumber nearby when our sewer backed up into the garage after a heavy rain one evening. Tyrone showed up at our house within 45 minutes of our call. We were really impressed with how carefully he worked to unclog the drain and made sure there wouldn't be any more problems. He even had me flush the toilets a few times to confirm everything was clear. We're very thankful for the great service and feel the price was fair. We'll definitely call Tyrone again if we need a plumber in the future.

shawn and tyrone from krause brothers plumbing llc did a fantastic job fixing my leaking kitchen sink pipe at my place in dallas. they showed up right on time and were super polite the whole time. the pipe repair was done pretty quickly, and they made sure everything was cleaned up after. while they were working, i mentioned a problem with my faucet's water pressure and spray. even though i hadn't told them about it earlier, they offered to help and even went out to pick up a new faucet for me. they installed it right there and made sure everything was running smoothly. the extra work did cost more, but i thought the price was fair compared to other plumbers i've used before. i’ll be recommending these guys to anyone in dallas who needs plumbing help, and i’ll definitely call them again if i have more issues.

A friendly plumber named Max came out to fix our water heater, but he did much more than just the basic job. Max took the time to explain that it would be safer for our family, especially with young kids, to consider replacing the whole system. I really appreciated his honesty and the way he cared about our safety, instead of just doing the minimum. Max was professional, knowledgeable, and respectful throughout the whole visit. He’s a top-notch plumber and a great representative for the company. We were very impressed with his service.

i've worked with krause brothers plumbing llc for many years, both for my own home remodels and to help family with their plumbing issues. recently, i discovered a leak in my main water supply line between the meter and my house after noticing a high water bill. i got quotes from a few different plumbers, but their prices were just way too high. i reached out and spoke with max, who personally came over to check out the problem. he agreed to take on the work, made the necessary arrangements, and by the end of the week, two plumbers from the team showed up right on time in the morning. by lunchtime, they had replaced the whole line and connected everything perfectly. these guys are true professionals—they really respect your property and treat you fairly. after they finished, my yard looked untouched, like nobody had even been there digging. the whole job was done at a reasonable price and with great care. if you need a reliable plumber who does quality work, this is the team to call.

shawn came over and quickly found the real problem with my leaking shower stall. there was a crack i didn't even notice—i thought the drain line was the issue. i got lucky that a skilled plumber fixed my shower stall for much less than other companies had told me. other places wanted to charge me for replacing the whole 2nd floor stack, but it turned out the leak was just from the cracked stall and not the pipes at all. i'm really glad i went with krause brothers plumbing llc because they did honest work at a fair price. if you need a plumber who knows what they're doing and won't overcharge, this is the company to call.

Last Thursday afternoon, I walked into my garage and discovered my 11-year-old 50-gallon water heater leaking all over the floor. I realized later that I could have avoided the mess if I had connected a hose to the drain pipe the last time work was done. Acting quickly, I turned off the gas and water supply. I called Krause Brothers Plumbing LLC and got an appointment scheduled for the next morning. Jace arrived on time, was friendly, and very professional. He worked efficiently and installed a new 50-gallon Bradford-White water heater for us. The whole process went smoothly, and the installation was done for the price that was quoted. Jace even noticed an old discount sticker and made sure to apply it to our bill. Our new water heater has been working perfectly, giving us plenty of hot water just like before. I appreciate how quickly everything was handled and the excellent service we received.

two plumbers from this company came out to my place in dallas. a few weeks earlier, the city had done some work on the sewer line outside and put the manhole cover back wrong, so every time a car drove over it, there was a loud thud. the city wouldn't fix it or even listen to my complaint. when i saw shawn and tyrone working nearby, i went out and told them about the noise. they understood right away, were really friendly, and fixed the manhole cover so now it's quiet and secure when cars drive over it. i'm very happy with their work. super professional and polite!

When I discovered a leak in the shower valve hidden behind the wall of my upstairs bathroom, I had to turn off the water to the whole house. My usual plumber was booked up and couldn’t make it out, so I reached out to another plumbing company. They were able to fit me into their schedule the same day, knowing I didn’t have water. Max arrived promptly, figured out the issue, and handled the tricky repair right away. His pricing was reasonable and he was friendly throughout the whole process. I highly recommend this plumbing service and will definitely call them again for any future plumbing needs.

The drain in my master bathroom sink in Dallas got clogged up with algae because the HVAC drain is connected to it. I tried to fix it myself with a snake, but since it’s a double vanity, both sink drains run horizontally behind the wall and meet at a sanitary cross. All I could do was snake from one sink to the other, which didn’t clear the blockage. Eugene from the plumbing company came out and really knew what he was doing. He went up into the attic, cut the vent pipe, and used a snake from above to clear the clog through the sanitary cross. He also put on a rubber boot for the vent pipe, so it can be easily removed if the drain needs to be snaked again in the future. Eugene gave me some helpful advice too—he reminded me to pour bleach into my A/C condensate pipe once a month to help prevent algae buildup. He was polite, professional, and very knowledgeable. I’m very happy with the service and would definitely use this plumbing company again.

i’ve had some recurring problems with a blocked sewer line in my older house. shawn and tyrone came out and used a camera to find where the problem was—turned out there was a big clump of roots blocking the line. they used their equipment to clear out the roots and even went past the blockage to make sure everything was flowing well. afterward, they checked again with the camera to show me that they had removed almost all of the roots. they also treated the line with a root-killing solution to help prevent roots from coming back. shawn and tyrone were very friendly, professional, and took the time to explain what they were doing. they even showed me the camera footage so i could see the results for myself. everything was left neat and clean when they finished. a while later, when i had more issues with the same line, i called them again. using their camera, they found that this time the root problem was farther down the pipe, not in the same spot as before. they worked hard to clear out another big bundle of roots and took care of the problem. we’ve set up another visit in a few weeks for a preventative treatment to help keep the pipes clear. both times, shawn and tyrone were helpful, respectful, and made sure i understood what was going on. i highly recommend this plumbing service for anyone needing reliable help with sewer or drain issues.

It’s great to find a plumber who truly cares about their craft and their customers. When my tankless water heater stopped working, I ordered a new one, and as soon as it arrived, the team came out right away. They handled the installation quickly and did a fantastic job. The plumber, Eugene, was friendly, professional, and really knew his stuff. He took the time to show us how to maintain the new unit and explained everything clearly. The price was straightforward and very reasonable. I highly recommend this company to anyone needing plumbing help, and I’ll definitely reach out again for any future plumbing needs.

i came home one evening and noticed water dripping from the ceiling in my living room. after checking things out, we realized there was a leaky pipe coming from the upstairs bathroom. my husband had to cut a hole in the ceiling and that's when we saw exactly where the water was coming from. we ended up turning off the main water supply for the night and waited until morning to call for help. the next day, i reached out to krause brothers plumbing llc and within a few hours, eugene and shawn showed up at my house in dallas. i explained everything to them and they got started right away. not only did they fix the leaking pipe, but they also took care of another problem and even checked out a few extra things i had been concerned about. both guys worked hard, clearly knew their way around plumbing, and handled everything quickly. while they were working, my little son kept trying to chat with them and they were so friendly and patient with him. it really made the whole experience even better. i definitely recommend calling these plumbers if you have any issues at your house.

i called early one morning because my son was taking a shower upstairs and suddenly water started pouring out of the downstairs toilet. shawn answered the phone and was very friendly, quickly setting us up for same-day plumbing service. max arrived within the morning window we were promised, and he was both helpful and clear about what needed to be done. he got to work right away and discovered the issue—a separation in our main outside pipe, but thankfully it wasn’t under the slab. max explained what the repairs would cost, and while we knew plumbing work can be an investment, having a skilled and reliable plumber handle the job made it completely worth it. we approved the quote, and he returned later that day to fix everything, actually finishing for a little less than expected. we really appreciate the high-quality work, friendly service, and professionalism from the team.

While installing my dishwasher in Dallas, I accidentally broke the pipe for the hot water line. I called a local plumbing service, and they scheduled someone to come out the same day. Eugene arrived right on time and kept me updated throughout the process. He was very professional and fixed the broken pipe quickly. Eugene also double-checked that the dishwasher was connected properly and made sure there were no leaks anywhere. The price was fair, especially since they responded so quickly. I’ll definitely reach out to them again for any plumbing needs in the future.

I had a slab leak at my home in Dallas. Jace from the plumbing team came out first to do a leak detection, and then David and Eugene arrived to repair the issue. I can't say enough good things about their service—they were friendly, professional, and really knew their stuff. I had a ton of questions, and they patiently answered every single one, explaining the plumbing process step by step. They made sure to clean up everything before they left, which I really appreciated. The repair was supposed to take a day and a half, but they finished it all in just one day. I would definitely recommend these plumbers to anyone in need. They truly go above and beyond!