Constraction reviews in El Paso, Texas

We have had our house for 2years 5 months just outside of the roof warranty. Well come to find out the shingles were not properly installed, and we have a leak. Owens Corning will not cover repairs due to improper installation which is B/S. I emailed carefree and have not received a response. Wear and tear I would understand, but improper installation should not be the responsibility of the customer. Your Homecare Program only covers the first year, but what happens when something major falls apart after that because it was done wrong in the first place? Let’s talk about my roof. If I had known it was improperly installed during that first year, I absolutely would’ve used the program. But it was clearly glued together just well enough to make it past your warranty period and then fail shortly after. That’s not normal wear and tear that’s a result of poor workmanship or corner-cutting during construction. Why should your customers be financially responsible for repairs caused by your team’s sloppy or deceptive work?

My experience with Carefree Homes has been wonderful from start to finish! I am super impressed with the quality of the homes. My sales agent, Gio, was truly exceptional! He was incredibly helpful and always available to answer every call and question asked. He, as well as their preferred lender, Sam Guido with City Bank, make the perfect team! I couldn't be any happier with my decision!

The Carefree Homes team is absolutely amazing! They made my first time buying a home a smooth and fun experience. From writing the contract to color selection and through the building process the whole team went above and beyond. The staff are very professional and helpful. The amount of knowledge they have between them is astounding. If you are looking to buy a house, I strongly recommend Carefree Homes.

We purchased a new carefree home in 2018. I noticed Recently that my energy efficient double panel picture window had condensation inside. We inspected the window and no cracks were found, so it was not properly installed. I contacted carefree and told me alpine windows are the window company and I would have to make a claim with them. After 2 months of trying to work with alpine warranty, I contacted carefree and spoke with veronica, who assisted me with finding a company to replace the window. Within a week of Veronica's help the window was replaced at no cost to me.

Our new Carefree home is by far the best house I’ve purchased in the military. This is our third home purchased near an Army post and the craftsmanship and quality out shows the other two by a mile. Very nice homes. I recommend them to any small family and/or starting families wanting a quality first home.

It has been one of my worst experience. anytime I had a concern. They never knew who was responsible, at the moment. It seems like
My house is fallen into a sink hole and it is because they did not prepare the soil properly
This home builder sources out all their work to the cheapest bit and sell you the home at top dollar.

No clue what’s going on
My wife went to inquire about buying a home
The people she was working with are no longer there. Talked to a friend who owns a Carefree Home, and has been waiting on a work order for God knows how long. When purchasing a home, you don’t want to talk to ten different people and explain your situation , first impression is everything. Company is clearly going down the drain. Coming from a Carefree home owner. Decided to purchase my with Edwards.

We've been living in our new CareFree home for almost two years and we love it! This was our second purchase from CareFree, and this is definitely our Forever Home. Marie at the design studio gave us so many options to customize our colors, and the sales reps felt very invested in us and our home. Joe and Gio sent us constant updates and photos and provided excellent service. All of our family and friends complement us on our style and home and we tell everyone we can who built our two homes!

We love our Santiago but Carefree needs to make lots of changes and they need to find better subcontractors for almost all the trades. I need to state that at this time I am rating Carefree a 2 because they are working with us on our concerns.

30 day. Working through issues. I have had 3 different area superintendents at this point, none better than the original...Roy. The last two don’t seem to know much and aren’t very hands on.

6 month. At this point most issues have been resolved but there are a few pending and we’ve been told they’ll be taken care of at the 1 year mark. Also, we have a new area superintendent, that makes 4 in 6 months. Corrected issues:

1. Living room ceiling finally fixed with a low hanging light fixture (see photos)
2. Bathtub refinished
3. Great room window made level.

Pending issues are:

1. Interior and exterior cracks from settling
2. One exterior decorative pop-out needs to be fixed (see photos)
3. Master bath seems to be too hot during summer and too cold during winter.

Previous problems and remaining issues that Carefree is refusing to rectify:

1. Driveway was poured and incorrectly stamped twice! Carefree will not fix or reimburse me.

2. Exterior lighting upgrade package wasn’t installed and Carefree refuses to refund the amount I paid for the upgrade.

I would still not recommend Carefree. Maybe my opinion will change in April of 2019 if everything is corrected.

It’s unfortunate I have to write a review to hopefully get a response finally but I’ll start by saying Carefree homes buying process and floor plans are amazing we got exactly what we wanted in a home, Gio and Ruben were amazing with the buying process, no complaints, until, the warranty department…

Unfortunately nothing is ever 100%, but when you’re told that you’ll be able to write down a list of what’s wrong and they’ll take care of it at the 30 day mark, unfortunately for myself I submitted said list to the email provided to me and about 10 days passed and I sent a follow up email then another two weeks passed. Finally I decided to call Mr. Fernando Toraya. Who said he hasn’t received anything but will ask and get back to me, but once again I haven’t heard anything after 2 months. I even called him again today 01/13/25. I’ve called the main office countless times and for some reason no one ever picks up. So if you decide to move forward with buying from carefree don’t be surprised if they put you through the same burden as myself and my family.

We recently bought our home and we are so in love with it! It’s so spacious with a carefully thought out floor plan. We didn’t get to pick everything because we found our home a little late BUT the people who did pick our tiles, paint, etc… chose BEAUTIFULLY! They make sure that it’s something everyone will love! Gio made sure we were educated on what we needed to know during our home buying process and he helped us out so much! He was super kind and friendly and the perfect representative for us and for carefree! You can see the love and pride he has in his work! He helped make our dreams come true! If we do decided to buy another house we will 100% be going with carefree

I cant begin to tell you how happy we are with Ruben Valles with Carefree Homes. We got the keys to our home yesterday and he made the process easier for us. He showed us compassion when we were having trouble with the mortgage company and reassured us when we had doubts. Honestly I dont trust sales people that much but Ruben was not like any other sales person I have ever worked with. He put himself in our shoes and answered all our questions every time we called. I felt like I was working with my own brother or uncle. If you are looking to buys a home and haven't decided what builder you are using reach out to Ruben Valles at Carefree Homes.

CareFree Homes is an excellent builder! I did my research, I saw the quality of other builders and I can honestly say, this builder has much better quality homes! I can also honestly say the customer service was excellent. My agent Laurencia Baca Duncan did an amazing job! Her experience shows and her excellent customer service is the reason why I will be more than happy to continue referring her friends and family for any future home purchases!

I purchased a home with Carefree in July 2025. At the time, my sales representatives were Tony and Rosalinda, who were incredibly professional, kind, and attentive. I would like to sincerely thank Tony and Rosalinda, as they were the reason I decided to purchase the home and felt confident throughout the process. I am confident that if they were still with the company, everything would have continued in the best possible way and this would have been a pleasant experience, which unfortunately it has not been.
While the paperwork clearly states which items are not included—which I accept—they told me certain items were included, and that is the understanding I had at the time of purchase. After they left, the overall experience declined significantly. The current sales team lacks organization, responds slowly, and does not demonstrate the level of professionalism one would expect when purchasing a home.
Carefree appears to prioritize homes sold to their own employees, leaving regular customers as a lower priority. Additionally, Carefree offers a 28-day warranty, and after five months, work on warranty items has only just begun. This is inadequate and unpleasant for such a major purchase.
To anyone considering buying a home with Carefree, I strongly recommend thinking twice. Buying a home is something that happens once, or maybe twice, in a lifetime, and unfortunately, this has not been an enjoyable experience with Carefree.

We bought a new build January 2025. It’s been 1 full year and I would not recommend carefree. My experience has been everything except care free.

Let’s begin with the kitchen drawers. They use the cheapest railings. Our drawers kept messing up and carefree would send someone to “fix” them. They would accuse us of putting too many items in the drawers when in reality, they weren’t that full. After many failed attempts to fix the drawers, we ended up hiring someone else to install metal railings, which wasn’t that expensive. We haven’t had any problems since.

There are other little things that have happened, but we have a big problem with our main walk in shower, which is upstairs. You can tell right away that it was installed incorrectly. When the water is running, water starts leaking from the side of the wall. Apparently water penetrates through the poorly installed caulking and then it comes out through the other side. When I contacted the warranty department, they told me it was my fault for not maintaining that caulking on my less than 1 year old house. Ridiculous, I know. I hired an inspector, a 3rd party, to get his opinion about the shower. He concluded that the shower was improperly installed. Even after this, carefree warranty declined to fix the shower. He haven’t been able to use our shower for 3 months now. Again, carefree’s response has always been that it is our fault for not maintaining the caulk in our new home. If I would have known this, I would have never bought a new home.

Other issues include the garage, outside cracks, windows that aren’t sealed correctly, and more. But hey, it’s my fault.

I would just like to formally say that I’ve had an overall wonderful experience with Carefree. They built me my first ever home, which is BEAUTIFUL. I do want to give a HUGE recognition to Miguel Rodriguez. That man has been absolutely amazing throughout this entire process. Very helpful and wastes no time. No matter what I need he is the first to offer to come take a look. Very courteous and very helpful. I wanted to make sure he was highlighted and got the recognition he deserved!

Not sure where to start so I'll start with the positives.

First, Carefree Homes has great lot selections. I was lucky enough to snag a corner lot in the Emerald Pass area. Considering the rising process of homes, a decent lot size is difficult to find. They had a great lot, despite having a utility relief area on my property that I'm responsible for maintaining and can't use, the back yard and overall lot size is great.

Their layout plans are great. I love that unlike a lot of other houses in El Paso they don't waste space with high ceilings on the layout I got. I was able to get a 3 car garage like I'd wanted for a long time. They have a wide array of options to choose from when it comes to upgrades and modifying the layout.

They use J&J landscaping which appear to be pretty solid so far

Now for the cons.

I've been in my new home for about a month and a half. I came multiple times during the building process and pointed out issues before they continued on that were never fixed. Basically the contractors do poor work in my opinion and apply bandaid fixes when you find something wrong. For homes in the 400k range, be prepared to be disappointed with the quality of work you receive when your home is move in ready.

A/c wired backwards.

A section of the garage ceiling within a month looked like it was sagging. They said there was no water damage and patched it. Time will tell.

I paid for the living room to be upgraded to tile. They didn't run the tile completely parallel with the wall, as a result some areas have the tile running all the way to the floorboard, others come up shy so they applied a really thick caulking to those areas to cover it up.

The T-island in my kitchen is not installed straight. It is canted and at an angle so too major for them to completely rip apart and re-install. My robot vacuum helped me catch this and let me tell you, once you see it, you cant unsee it.

The upgrade for the cup rinser and soap dispenser on the quartz counters all of which were upgrades were not installed close enough to the sink. As a result when using soap and water it pours out over the counter. They told me they could drill a second hole to move it closer, and I asked them to install an entirely new quartz counter top for that section of the t-island, which they sounded very skeptical of and probably won't do. I paid for that upgrade and they should have measured right the first time, not have two holes in my counter top.

The Microwave wasn't working (that was a paid upgrade), so I had to call Samsung directly to get it fixed on warranty. That was week 2-3 after move in. The water valve was shut off behind the fridge. Electric outlets didn't work under the sink so dishwasher which was a paid upgrade couldn't be used until the electrician came out. Smoke detector in the master bedroom was chirping/expired and was pointed out on blue tape and final walkthrough. It was still an issue at move in and after a week someone came out to fix it finally when I called again.

The circuit kept tripping for my entryway lights. The electrician came out and found they installed something wrong at the breaker (about 3 weeks after move in).

Most recently I found a crack in the bathroom tile which wasn't noticable because it was filled with caulk to cover up the crack rather than replaced. There is also a developing dark spot on the roof of my living room ceiling under my master bedroom.

In conclusion, their models to choose from are customizable and look beautiful. They have spacious lot sizes in the Eastlake area with developing neighborhoods. Their contractors seem to do sloppy/lazy work which leaves a lot to be desired. It is hard to feel like you are getting your monies worth when these homes come with a 400k price tag. In my opinion when you move in there should be next to nothing to complain about in a home just shy of half a million dollars.

Before locking into a 10-20k check for non-refundable upgrades, check the details. $70 dollar Chinese bathroom sinks says it all.

Classic roofing did a fantastic job. They completed everything according to the contract. All the employees were pleasant & conscientious about their work. They showed when they said they would. We had the front & backyard done in a month. Removal of rocks & stamp two-tone concrete for front yard. Removal of large tree & decorative landscape & old grass. Replaced with two-tone stamp concrete walkway & artificial grass.

Great people to work with. They do a dynamite job, show up on time, and honor there quotes. Working with them makes life easy.

Am well satisfied with the residential driveway concrete project Classic Roofing and Interiors recently completed at my home in August 2025...All work, to include demo, framing, pouring, stamping and clean-up was completed in a timely, considerate, competent and professional manner...

Amazing service, owner stayed in constant contact throughout the job. Owner was hands on and did everything face to face. His crew was very professional and polite. His lead manager on site always answered my questions and would always ask if everything was as expected. I would recommend to anyone for any stucco work for new or patch work.