Plumbing reviews in El Paso, Texas

We recently noticed some odd noises and smells coming from our whirlpool tub, so we decided to call a local plumber to check it out. I was worried it might be a clogged vent, which I thought could end up being expensive to fix. Brett, the plumber who came to help, listened to our concerns and quickly figured out that the tub just hadn’t been used in a while and needed a good flush with water. After running the water for a bit, the problem was completely gone. When we asked Brett how much we owed him, he told us there was no charge since it was a simple fix. We really appreciate the honesty and customer-focused attitude. It’s great to see a plumbing company in Texas that cares more about helping people than making extra money from unnecessary repairs. We’ll definitely call them again for any future plumbing needs. If you’re looking for trustworthy and reliable plumbing service, this is the team to call.

After a sewer inspection at my place in El Paso, we discovered several breaks in the sewer line, buried about 10-15 feet underground, which made repairs seem tricky and potentially costly. After talking with a few plumbing companies, I decided to go with Patton Brothers Water Heaters. Ian came out to inspect the pipes and recommended pipe lining as a solid solution. He took the time to walk me through the process and explained the challenges that came with my particular setup. Brett, who handled the actual pipe lining, did a fantastic job—everything was completed smoothly and professionally. Both Ian and Brett clearly know their stuff and were very respectful throughout the project. I’m really happy with how everything turned out. I definitely recommend them for any sewer or plumbing issues.

after reaching out to the company following my initial experience with one of their plumbers, i’m glad to share that they truly care about customer safety and quality service. i was given clear guidance about what needed to be done to fix our plumbing issue and how to move forward. the plumber who first came out was sent to replace our water heater. there was some confusion about the repairs and what needed to be up to code, and at first i didn’t fully understand what work was required. i also felt the explanation could have been more detailed. however, after speaking with the office and the after-hours team, i was quickly connected with a supervisor who was very helpful and arranged for another plumber, brett, to come out and explain everything in a way that made sense. although the situation was stressful, especially since we needed hot water for our family, i appreciate that the company listened and took quick action to make things right. i’m grateful for the follow-up and the effort to provide better communication and professional service. things turned around for the better, and i would recommend them for anyone needing plumbing help in this hot texas weather.

the company truly lives up to its reputation for excellent service and friendly people. i had a blocked dishwasher drain pipe, and the plumber fixed it fast and did a really neat job. even though i was told the next available appointment was in a few days, i got a call back just an hour later that they could fit me in right away, which was a great surprise. ian in the office was super helpful getting me scheduled so quickly. brett, the plumber who came out, arrived on time, was very professional, and treated my home with care. he even listened patiently while i tried to make him laugh! i've called this team several times for different plumbing issues, and they always do top notch work. i would definitely recommend them to anyone needing a reliable plumber in texas.

I noticed my tankless water heater was leaking, so I called a plumber to check it out. The first plumber told me I needed a whole new unit, and gave me a really high quote. Wanting to be sure, I reached out for a second opinion. Brett from the plumbing team came by, took a close look, and even consulted with the tech service. He figured out it was just a rare situation that shouldn’t happen again. All it took was a regular service call and I saved a lot of money by not replacing the whole water heater. Brett was friendly, professional, and explained everything clearly. If I ever need a plumber again in El Paso, I’ll definitely call them.

Our water heater stopped working and we needed a new one as soon as possible. I found a local plumber through an online search, and Brett said he could install a new water heater the next day. Brett and his team showed up early and got right to work. They made sure everything was running smoothly after the installation, and cleaned up all the mess before leaving. The new water heater is working perfectly. Brett was punctual, helpful, and very professional, making everything easy to understand. I would highly recommend their plumbing services to anyone needing quick and reliable help.

We were recommended this plumbing company by a friend, and our experience in El Paso was fantastic. Brett and his crew handled a sudden plumbing leak under our bathroom toilet, which had led to a lot of moisture, mold, and pipe corrosion. They had to remove the toilet, get rid of the moisture, and replace the damaged pipes. I was especially concerned about mold spreading in our home since we have a young child, but the team took every step to contain the work area safely. They used drop cloths, plastic barriers, and shoe covers, and always made sure to clean up after themselves during and after each visit. The office staff were also very helpful and friendly throughout the process. On top of being skilled plumbers, Brett is also experienced in dealing with rodent problems. After trying several pest control companies, Brett was able to quickly identify and solve our rodent issue in less than an hour. He kept us updated every step of the way and made sure everything was well documented. We felt very confident and at ease with their expertise and professional approach. Highly recommended for anyone needing a reliable plumber in El Paso!

I would give this plumbing team 10 stars if I could. They responded quickly to my call and kept to their original quote, even though the job ended up being a bit more work than expected. They replaced a stretch of old thin wall PVC sewer pipe, and while digging, Ian noticed the nearby water line was also thin wall PVC. He went ahead and replaced that too, without charging me anything extra. I got four different quotes for this plumbing job—these plumbers charged $3,000, while two others wanted $6,000 each, and one company quoted $11,000 for the same work. I’m really grateful I was referred to them, because they did quality work and saved me a lot of money. Highly recommend them for any plumbing needs, especially if you want honest pricing and great service.

i can’t say enough good things about the plumbing service i received! from my first call, brett was very helpful and made sure a plumber would arrive as soon as possible. my sump pump in the downstairs bathroom had stopped working, and water was starting to back up—definitely not a situation anyone wants at home. brett listened patiently over the phone and promised to send a technician within the hour. ian arrived right when he said he would. he could tell i was stressed and immediately made me feel more comfortable. ian answered all my questions, was very friendly, patient, and fixed everything fast with real professionalism. i’m honestly so pleased with how everything turned out! if you need a plumber, i highly recommend ian—he really made a tough situation much easier. this company clearly knows plumbing inside and out and has a great team. i’d definitely call them again for any plumbing needs.

We had a gas leak at our business, and to make matters more challenging, our sewer lines backed up at the same time. After reaching out to a few companies on a Sunday morning and not getting any response, I called Patton Brothers Water Heaters. To my surprise, within just an hour, Brett and his team arrived ready to help. The plumbers were friendly, professional, and worked quickly to get everything fixed. In just a few hours, our plumbing issues were resolved and we were able to get back to business. I really appreciate their fast service, especially on a weekend. If we ever need help with pipes or water heaters again, this will be my first call.

we couldn't be happier with our first time experience with Patton Brothers Water Heaters and are so relieved to have found a trustworthy plumber in el paso. the service was excellent right from the initial estimate, through scheduling, all the way to the final installation of three toilets and a repair to our old shower. the office staff made scheduling super easy and quick. ian, our plumber, was fantastic to work with, and brett assisted him—they both did a great job. the team showed a lot of respect for our home, making sure to keep everything clean. ian was really understanding about our budget and offered several options to fix the shower, taking the time to explain the pros and cons. he communicated clearly at every step, genuinely cared, and treated our home like it was his own. we had some worries from a previous bad experience with another plumbing company, but ian was patient and answered all our questions until we felt comfortable. in the past, we called a competitor who charged a bit less but ended up causing more problems and didn't handle things professionally. save yourself time, money, and stress by choosing a true professional plumber. we're very grateful for such excellent service!

I found out about this plumbing company from a friend, and I’m really glad I decided to call them for help in El Paso. I spoke with Ian in the office, who was very friendly and took the time to explain everything I needed to know before getting a new water softener installed. Even though their schedule was pretty full, Ian managed to fit us in soon enough to fix our smelly well water problem. Brett, the plumber, showed up right on time and got started right away. I had already picked out a Whirlpool water softener, and Brett had it installed in about an hour. He made sure to explain how to use the new unit and set everything up for us. There were no leaks, and now our water tastes just right. It was a smooth and easy experience from start to finish. I highly recommend their plumbing services for anyone in El Paso!

patton brothers water heaters scheduled my plumbing service for between 2 and 4 p.m., and at 3 p.m., brett and ian showed up with a new sink and faucet for my guest bathroom. they got everything installed in less than an hour. both plumbers were friendly, professional, and worked super fast. i have two other bathrooms and will definitely call again whenever i need plumbing work. highly recommend for any plumbing services—these guys are awesome!

i recently had a great experience with a plumbing company here in el paso. their team is honest, skilled, and always reliable, making the whole process smooth from start to finish. i needed a sewer line replacement, which meant digging up part of the street sidewalk and some asphalt. brett, the lead plumber, showed up right on time, gave me a free estimate, quickly found the issue, and kept me updated every step of the way. he made sure i understood what was happening and finished the job faster than i expected. brett’s communication was top-notch, and you could tell he really cares about his customers and his team. it’s hard to find plumbing companies these days that truly stand behind their work and value their customers, but this team does just that. they are upfront, trustworthy, and even offer a warranty to make sure you’re happy with the results. i’m very happy with the service i received and would definitely recommend them to anyone in el paso looking for a reliable plumber.

It’s surprising that this excellent plumbing company doesn’t have more reviews. I first met Ian when I was living out in the country. One winter weekend, our well’s water pressure tank burst, and we were left without water. The roads were covered with snow and ice, and I called about a dozen plumbers, but none would come out until the weather cleared up. When I reached out to this plumbing team, Ian didn’t hesitate to help. He made his way through the tough conditions and put a temporary fix on the tank so we could have running water again. This patch held up long enough for him to find and install a new water tank for us. Later, when I moved into a new house, I realized the washing machine drain wasn’t up to code. Ian installed proper piping in the basement and crawlspace, making sure everything was done right and at a fair price. A while after that, I needed a new gas water heater, and Ian took care of that too, again with great service and reasonable pricing. I’ve been calling on this plumber for years, and I always recommend them to anyone looking for reliable, skilled plumbing work.

Ian from Patton Brothers Water Heaters was extremely efficient and helpful. He quickly arranged for the necessary parts for our water heater to be shipped out right away. Since the water heater was still under warranty, the parts were sent straight from the manufacturer. Ian was very knowledgeable and handled all the paperwork and details with the manufacturer smoothly. He even thought about getting the parts locally in El Paso to make sure we wouldn't have to wait any longer than needed. You can tell he truly cares about doing the job right. The team now works with a strong focus on customer service, which made the whole experience stress-free. I would definitely recommend their plumbing services to anyone in the El Paso area.

Ian did an outstanding job fixing up our kitchen plumbing, including the sink, faucet, and dishwasher installation. He was dependable, polite, and gave us the best price compared to other plumbers we checked with. The work was finished quickly and at a time that fit our schedule, which really helped us out. We were so pleased with the results that we also had him install a new water line for the fridge right away. If we need any plumbing work done in the future, we’ll definitely be reaching out again. Highly recommend Patton Brothers Water Heaters for any plumbing needs!

Ian and Brett came out to our El Paso home to do a camera inspection of our old sewer pipes. They arrived right on schedule and took the time to explain every step of the process. I got to see the camera work in real time, which was really helpful. Whenever I had a question about my plumbing system, they answered right away and made sure I understood what was going on. They finished up by giving me a detailed report about the condition of the sewer lines. I’m very impressed with their professionalism and would definitely recommend Patton Brothers Water Heaters to anyone needing sewer line maintenance or repair.

I called a local plumbing company early in the morning and spoke with Brett. Not long after, Ian showed up at my house and quickly fixed a leak between my well and the holding tank. The whole process was smooth and professional, and my plumbing issue was solved fast. From my first call to the final payment, I was completely satisfied. The team provided excellent service at a fair price. I highly recommend this plumbing company for anyone needing reliable and prompt help with their plumbing problems.

The quality of work from this plumbing service in El Paso was truly impressive. Brett, the plumber, showed up right on time and was both friendly and professional throughout the visit. What really made a difference was how quickly and efficiently Brett installed my kitchen faucet—even though I already had the faucet ready, he finished the job in just about 30 minutes. The total came out to $472 for the installation and a $75 service fee, but with the excellent workmanship and reliable service, it felt like money well spent. I’m definitely planning to call them again for any future plumbing needs.

After another plumbing company left us waiting, we reached out to Patton Brothers Water Heaters. Brett arrived right on schedule and quickly got to work fixing the slow drain in our bathroom sink and handled the installation of our new vanity. He was very professional and paid great attention to detail, making sure everything was done just right. From the helpful folks in the office to the plumbers out in the field, everyone we interacted with was friendly and knowledgeable. The price was fair and the quality of work was excellent. We’ll definitely call them again for any plumbing needs and highly recommend their services.