Reviews of local pros in El Paso, Texas

I had a fantastic experience with Ignitify. From the first phone call to the completion of the job, their team was professional, punctual, and incredibly knowledgeable. They quickly diagnosed the issue with my system and explained everything clearly. It’s rare to find a company that combines quality workmanship with honest customer service. Highly recommend to anyone looking for reliable HVAC service!

Ignitify is an OUTSTANDING company. They were prompt, efficient, professional, easy to work with, and they fixed my mother’s AC quickly. I cannot say enough good things about this company - if you need HVAC work, do yourself a favor and trust Ignitify. You won’t regret it.

Excellent experience from beginning to end! They quickly identified the problem with our HVAC system and had it fixed faster than expected. They also took the time to walk me through what was done and made sure everything was working perfectly before leaving. It’s great to work with a company that values quality and customer satisfaction. I’d absolutely recommend them to anyone!

Got refrigerated cooling system installed earlier this year (July) and just recently had the heater maintenance done for the changing of the season/temperature. Efficient and able to accommodate to time frames that best work for you when faced with unforseen circumstances.

I had a fantastic experience with this HVAC company from start to finish! Their customer service was top-notch—friendly, professional, and truly helpful every step of the way. They were able to schedule me quickly and showed up right on time, which I really appreciated. The technician was knowledgeable and got the job done efficiently. Best of all, their pricing was very fair and transparent—no surprises or hidden fees. Overall, I’m extremely satisfied and will definitely be recommending them to friends and family!

Always right on time very courteous and professional. Top notch staff and work, I highly recommend 👌

Our A/C went out and Ignitify fit us in the same day! 💨 The office kept us updated every step of the way, and our tech, Leeroy, was amazing—polite, thorough, and had the part we needed on hand. He explained everything, fixed it quickly, and made sure it worked perfectly before leaving. Smooth, fast, and friendly service—exactly what you want when you have a big family and no A/C. Thank you Leeroy and Ignitify! 🙏Highly recommend! 🙌

If you are looking for an HVAC company I highly recommend Ignitify! The technicians were very polite and knowledgeable. They took the time to answer any questions or concerns I had. They were also very transparent when it came to pricing and explaining the whole process. I had no issues scheduling an appointment and they were very prompt to come out and fix the issue.

Avoid this company at all costs. We called Ignitify on a Sunday and were charged $195 for an “after-hours” visit where the technician diagnosed the issue but couldn’t fix anything. We were then told if we wanted service on the next day, Labor Day it would cost $395. In the end, the problem couldn’t even be fixed until Tuesday, when the normal rate would have been $95. Had they been upfront, we would have waited and avoided wasting hundreds of dollars.

To make matters worse, when we expressed frustration, the Operations Manager, Randy Bustillos called and later emailed us. Instead of apologizing or taking responsibility, he defended their “policies,” refunded the $195 only “as a courtesy,” and told us their business “may not align with our expectations.” In other words, they hide behind rigid fee structures, charge outrageous prices for no solutions, and dismiss valid customer concerns with sarcasm and arrogance.

This company does not value its customers, only their bottom line. If you don’t want to be overcharged, misled, and disrespected, stay far away from Ignitify.

If i could give a million gold stars I would! Randy and his team are always so amazing! They installed an AC for us back in Summer of 2023. Not only were they very helpful and trustworthy in that process, but they were top notch professional. Since then anytime our family has needed anything they continue to give phenomenal service ❤️! Our family truly appreciates your whole team and the work you all do. Thank you!

I want to start off by saying this was my first experience with this company. I called to have a smart thermostat installed, and Jerry (the technician) showed up and installed everything very timely. After the installation, the system was not turning on and off properly. So Jerry took the initiative and looked at my unit, both inside and outside my house to solve the issue. Keep in mind, this issue was completely unrelated to what the service call was for. Jerry went above and beyond to figure out what was going on and determine why my unit wasn’t turning on. Jerry was an absolute sweetheart, he was very thorough, and answered every question I had. Not to mention, very patient, and wanting to solve the problem. I am honestly very very very happy with the way things were handled. Jerry, you’re an absolute treasure and Ignitify, you guys are amazing. 10/10.

We had our HVAC cut off randomly during a 100+ degree day. We called about 10 other companies and had no luck. We decided to give Ignitify a shot and they sent out Leeroy. Leeroy was prompt, friendly, very helpful. They helped us out completely and got our AC going again. I’ll be using them from now on and recommending them to friends and family.

Leeroy was a great help in our situation! Thanks Leeroy!

Leeroy was very prompt, professional, and friendly. He explained everything to me and gave me the opportunity to ask questions. He made sure my AC turned back on before he left. 10/10 device.

"I had a great experience with Ignitify! They showed up on time, were friendly, and walked me through every step of their diagnostic process. I felt respected and listened to—no hard sell at all, just honest advice and fair pricing. The respect they showed for my home and their transparent communication really stood out. I’m so glad I found a local HVAC team I can trust."

Leroy! I am a commercial contractor with a lot of experience but little time. Ignitify is everything their reviews say they are. Professional and courteous in every way. So I knew there were only a few possibilities for our condensing unit problem and Leroy made all the right moves to rule out every other possible issue. He was spot on and didn’t say anything that was incorrect or dishonest. They now have my trust and full recommendation. You will not regret a call to Ignitify. Fair, honest, and reasonable.

Jerry was the technician who helped me. He was very professional and fixed the issue. He went above and beyond to explain the issues and how to prevent them in the future. I def recommend this company and the technician.

UPDATE:
02-02-24
Randy and crew at Ignitify did it again!
Excellent customer service, install of equipment, replacement of a 13 year old 40 Gal water heater, has a busted tank. Ignitfy installed an outdoor tankless water heater. My family and I are again, very happy with the quality of the install and unit, and unit performance, thanks Randy and Ignitify crew!

Randy and crew did an awesome job from start to finish, with a replacement of my old HVAC /Furnace system. Excellent customer service, the quality of the install, all the way to the cleanup. Very happy with the install and unit performance.

This was my first experience with Ignitify, although I had known of the company for some time. It was a very good experience and the tech, Omar, was superb. He was courteous, competent and walked me through the process like a champ. I am very grateful that Ignitify was able to help out today. My husband has Alzheimer's and it is extremely difficult to change his routine. If I had had to take him to my sister's for the day and overnight, he would have become totally disoriented and agitated. This saved me much stress and anxiety.
I was also very pleasantly surprised and exceedingly grateful for the discount we received as well. I will be in touch in order to become a client that will sign up for the yearly maintenance plan.
I will refer Ignitify whenever I hear of anyone with a problem with an HVAC unit.
Thank you again and keep on providing the excellent and personalized service to those of us who call you in desperation and need.
Respectfully,
Judith John

Such a positive experience! Everyone was kind, professional, and really cared about making sure the job was done right. My home is so much more comfortable now, and I truly appreciate their honesty and great customer service. Highly recommend!

Randy, LeeRoy and the rest of the Ingitfy HVAC crew are AWESOME. Excellent customer service, professional, prompt, friendly, great product and pricing, and most of all just Simply the Best in El Paso! I would highly recommend Ingitfy HVAC.

Absolutely fantastic service! The technician arrived on time, explained everything clearly, and had our AC running better than ever in no time. Pricing was fair, and the whole process was stress-free. Highly recommend to my El Paso community!