Reviews of local pros in El Paso, Texas

We had Expert HVAC install two units at our house years ago and they're still running PERFECTLY. We just had them out for the routine maintenance and dealing with them is so easy, straightforward, and the work is always top quality! Thanks for keeping us cool, or warm, whatever we feel like at the time!

Excellent customer service, prices, and fast service. I love that the techs are very knowledgeable on explaining what issue the ac unit has in detail as well as the solution. As odd as this sounds lol the polar bear on your vans on my way to work constantly caught my attention and once I looked up your reviews and being part of the best of el paso like my business,I knew I found my new hvac company. I highly recommend them and the option to pay for services over time is even better 🐻‍❄. Definitely give them a call for service.

Thanyou too all the guys evolved in our project. Hope u guys get a bonus for all your hard work done professionally.

My house was built with only one unit when it actually needed two. These guys did the hard work of adding another unit with so much diligence, patience, and kindness. They explained everything they needed to do. They encouraged questions and transparency. I couldn’t be happier with their work. I’m genuinely impressed.

Expert HVAC installed 2 AC units in my home in San Tan Valley, AZ in a timely manner.. The staff are professional and provided exceptional customer service. Jesus is knowledgeable and addressed all of my questions. I highly recommend Expert HVAC.

The service of monthly maintenance was quickly and very professionally. They also changed my air filters. The supervisor did give me a quote on cleaning the air ducts. The tech guy and the supervisor gentlemen did a good job in receiving my payment and bringing back my change. I would recommend the prevention services for three years.

Everyone was very professional, they honor all warranties. I believe they are a trustworthy company. I will definitely come back when it’s time to Replace my unit.

Excellent pricing and top-notch service! Expert is the best HVAC repair company in El Paso and they live up to their name!

We had to have our AC / heating unit replaced. So happy we went with this refrigeration company. Andres & Alex were very professional and answered all our questions. Very nice guys , hard working and very knowledgeable . Thank you !!

I originally rated them a one star but now I have updated my review.

Original:
Our AC went out in our apartment more than 2 weeks ago. Our landlord hired this company for the repairs. Tech informed us the blower went out on the unit and parts needed to be ordered. I had to initiate all communication. I had to call to confirm my work order was approved. I had to call to verified if the part(s) were ordered. I had to call to check the status of the ordered part(s). I had to call to see if they received the part(s). I had to call to see when the tech would be back out. Finally, I was given a time frame between 8-12PM Thursday. It’s now 4:42PM. Between my partner and I, we have called 4 times begging for an ETA, repeatedly being told to wait another hour, then another hour, then another hour. At one point we were told the tech was actually onsite working on another apartment in our little complex which turned out to be a lie. I went outside to an empty parking lot, no work truck to be found. Where I had it was when the dispatcher Marcella hung up on my partner when he asked for her to call the tech for an ETA. Both the dispatcher and the office manager Sandra were unprofessional, incompetent, and indifferent to my lost time and discomfort. She even encouraged me to file a complaint with my landlord (which I did) and now I’m here writing this review. They called me back by the end of the day to let me know the tech would not be making the appointment and they’ll be there the next day first thing in the morning. Let’s see what happens.

Update: Let me be clear, the tech Sergio and the two guys with him are very polite and knowledgeable. No gripes there. They did show up exactly at 8 and worked hard to fix my AC unit. I was very happy to receive a follow up call from Eric who apologized for what happened the day prior and wanting to see if my AC was still ok. Nice save guys but, just a suggestion, get different people to run the office.

Very satisfied with installation of mini-split in garage. Jerry and his mechanical team did an excellent job, clean and organized, detailed work finish. Electricians were efficient and detailed. Eric (owner) was extremely professional and gave me a great price (3 other estimates) and I am so pleased that I chose this company. Highly recommend.

Expert is so professional and makes sure that your HVAC system is running smoothly and that you have the right team of expertise.

Expert HVAC truly lives up to their name! From the moment they arrived at my home, their team demonstrated the highest level of professionalism, knowledge, and care. They explained every step of the process clearly, worked efficiently, and left the space cleaner than they found it—which says a lot when you’re dealing with HVAC work!

What stood out the most was their commitment to doing the job right the first time. No shortcuts, no surprises—just honest, reliable work from a company that clearly takes pride in what they do.

I highly recommend Expert HVAC to anyone looking for dependable service and outstanding results. Thank you for taking such great care of my home!

The unit works awesome which is awesome . The install job was messy and took too long. Left me 2 days with no air in the room. Seemed like no one was on the same page. Kept getting told that they where told one thing and that the install turned out to be different then what they where prepared for. So they came unprepared the first day without any materials they needed for the job.

I told the technician that there was a foul odor coming from the HVAC system when the heating would turn on, and the guy looked at me like I was delusional and just said the air filter needed to be replaced and wanted to charge me $116. What a joke. I hired someone else bc the furnace stopped working altogether.

What a professional company!! Best place to get all your hvac & refrigeration excellent service & reliable. Don’t search anywhere else you won’t be disappointed.

We had bought a new HVAC system from another company about 4 months ago in anticipation of the summer here in El Paso. We felt that we had received a great deal paying $6,200.00 for the new HVAC system. The end of May we decided to have 28 solar panels installed on our roof. Looking forward to a new HVAC system and solar we thought that we had made some great decisions for our home. Much to our disappointment we still had larger electric bills than most of our neighbors that didn't have solar, needless to say we were not happy.
So, we called Expert HVAC to come out and look at our system and help us with what was going on with why we still had an electric bill after having had 28 solar panels installed on our roof. Eric the owner came out and did an inspection on our HVAC system and our insulation in the attic He found that we needed to add insulation and that the duct work needed to be replaced due to age because it was leaking air in to the attic. He also looked at the new HVAC system that we had installed a few months earlier and said that it wasn't installed correctly and it wasn't energy efficient. He suggested that we replace the unit. Shortcuts had been taken as there was not a permit pulled and that it only took 6 hours to install it.
I was quoted a price for a new system and I only was given $3,000.00 for my current system. They came out and put a complete new energy efficient HVAC system, Amana System 5Ton 20 seer in our home. Additionally, they insulated the attic and the garage with 12" of new insulation and replaced all the ducts. In the utility closet they added a newly constructed OBD vent. This all was done for a reasonable price.
They took the time to came out to explain how the system works and how it is going to save us money on our electric bill.
The installers were very efficient and professional. They cleaned up as they were working.
If your planning on having a new system installed I would highly recommend Expert to come out and look at your home. They will look at everything and that it is working properly.
Don't trust people that just sell you anything and take shortcuts just to make a buck. Make sure who ever you use pulls permits so it can be inspected and to make sure everything is up to code.
Thank you for taking the time to read my review and I do highly recommend Expert HVAC to do the job. Thank you Eric and crew for a great job well done.

Expert HVAC nailed it.
After a late, overpriced quote from the first company, Expert showed up fast, listened, and delivered smarter options for the same price. Eric was sharp, transparent and low-pressure, Jesus and crew were efficient, kind, and professional—even checked in on my wife, recovering from surgery. Financing was easy, install was smooth, and we’re thrilled. No hesitation—call Expert.

I'm absolutely blown away by the team that upgraded our home from a swamp cooler to central air.

They were mostly a very young looking group of gentlemen, but they were so respectful and hard-working- I've never seen a group with this kind of work ethic. They began cleaning up after themselves the moment they started working, and they consistently exceeded our expectations. Every single detail was done in a way that makes me think they would've wanted their own home taken care of the same way. They even were careful and respectful with the language they used in our home, even when they thought we couldn't hear them. I'm not sure who was singing to themselves, but it was all just the sweetest behavior I've ever seen.

On top of that, we had an issue Friday night, after the guys had left, expecting to return Monday morning. We called the number in the app, and a technician came out at 9 p.m. on a Friday night and narrowed it down until it worked again. He ensured us he would update the team coming out on Monday, who further ensured we would be fully taken care of.

These guys were patient with us moving our dogs around, and just the best bunch of guys. I don't think anyone enjoys having strangers in their home, but I never once felt any stress about having them around. I'm certain their parents are very proud of the young men they've raised. 10/10 will absolutely recommend them to anyone I know.

My old HVAC system finally gave out, but I couldn’t be happier with the team at Expert Refrigeration for making the replacement process so easy. From start to finish, they were courteous, professional, honest, and incredibly knowledgeable. They took the time to explain my options and handled the installation efficiently. The crew showed up on time, worked neatly, were very polite and made sure everything was running perfectly before they left. I absolutely recommend them for whatever your HVAC needs may be. I’m very glad I chose them for this important home repair!

Expert HVAC & Refrigeration provided top-notch service. They arrived on time, addressed the issue quickly and completed the repair efficiently. The tech was courteous and highly experienced. Highly recommend!