Reviews of local pros in El Paso, Texas

I use this company because they always treat me with respect and courtesy. They call me back and follow up on my call and are sincere in their efforts to help me. Jesus, the tech they set out was polite and courteous and explained everything he did to repair my system. I am satisfied with their service, and the good attitude of the owner seems to trickle down to all his employees. Would recommend them highly.

If you need an HVAC company, I recommend this company. Our technician was promot, kind, and knowledgeable. They are reasonably priced. I will use again for future needs.

I have been relying on the expertise of the team at Expert HVAC & Refrigeration for the past 5 years to handle all heating and cooling issues at my investment properties. Their professionalism and excellent communication, both over the phone and via email, have been invaluable. They consistently respond promptly to urgent issues, ensuring my tenants are comfortable and satisfied. I particularly appreciate their assistance in developing a bi-annual preventative maintenance plan, which has helped keep all systems running smoothly. What sets them apart is their proactive approach - they take the initiative to contact my tenants and schedule appointments, saving me time and hassle. Based on my positive experiences, I plan to continue working with Expert HVAC & Refrigeration indefinitely. I highly recommend their services.

Expert HVAC & Refrigeration is the BEST!! Hands Down!! If I could give a lot more than 5-Stars, I would. I definitely highly recommend them for ALL your HVAC needs.

I trusted this company for a first-time maintenance on my HVAC system. The technician, Michael was exceptional. He was on time, professional, and answered all of my questions. Thanks to the leaders and the team. I will be adding this company to my list of home care vendors! 🤘

A great big “thank you” to Jesus and Jerry! What a team! They were professional and respectful while doing their work. I will continue to recommend Expert HVAC to family and friends- outstanding work. I love my new system.
Great office staff - everyone is helpful and very attentive.
Thank you to Tyler- maintenance on my unit. I appreciate your work as well.

Another big “thank you” to Expert Air and Justin for servicing my unit and my parents unit. Thank you for your patience, answering our questions and helpful manner - excellent service! I will continue to recommend your company to family and friends.
April 2024

Expert HVAC installed a new unit on the roof. It was done on time and very efficiently. The price was right, and the people were professional and courteous.

What felt like the hottest day of the year at about 1pm in the afternoon my AC stopped working and I was desperate to get it fixed as soon as possible due to having a newborn that I needed to keep cool. Almost everywhere I called they were either unprofessional or done working for the day and couldn’t help me. Then I came across Expert HVAC, I was already defeated but to my surprise they had someone over as soon as possible. They thoroughly troubleshooted, found the issue and even cleaned my AC unit out and educated me on what I can do to prevent this from happening in the future. 10/10 would recommend this company. The technicians were also very understanding and even worked through the relentless heat in my home until they got the job DONE. I hated El Paso but it’s service like this that makes me reconsider staying here!

Expert HVAC was able to squeeze us in same day. Michael who serviced our AC, found the problem, fixed it and got our house cool again was awesome. He was able to fix our AC same day. Thanks for having a great Technician. We appreciated his professionalism and helpfulness.

Good service; however, we had to wait over a week for a back ordered part. It would have been good to hear from the office about the back ordered part, instead of my having to call the office to ask what the delay was. Other than that, the experience was good.

We cannot say enough about Erik, Jesus and the rest of the team at Expert Refrigeration! They are professional and extremely thorough. They exceeded our needs and more than met our expectations! Friendly and knowledgeable, always making sure we knew and understood what was going on! Well worth the money!!! We highly recommend this team!

Zero Stars! From the moment I called, I got a terrible vibe. The guy on the phone was shockingly unprofessional and rude—maybe he was having a bad day, but that's no excuse. I brushed it off, thinking he might be busy, and scheduled an appointment for an A/C replacement quote. He gave me a window of 9am-12pm. Guess what? They never showed up. I get that it's the middle of summer and they're probably swamped, but a simple courtesy call would've been nice.
The real kicker? I wasn't just looking to replace the A/C in my personal property; this was also a trial run for my investment properties. I own several apartments and am in the market to replace all the units too. Congratulations, guys—you just lost a massive sale.

I have a mixed review. We got our unit 4 months ago. Installation went well, they were on time and efficient. No problems there. However since then, our unit has gone out 2 times already. The first was wires that were not connected properly. This second time they said it was a fuse. This has been frustrating. Both times however they did make it to our home the same day and the problem was fixed quickly, an hour or less.

If I am giving honest feedback back I feel the communication with the people who answer the calls could be improved upon. Both times I called when our unit was down I had to call them back myself as I had not heard from them after 4- 5 hours of the initial call. When I called them back they were able to give me an estimated time of arrival for service.

I appreciate that they have always had someone come to service our unit the same day and get it working quickly as well.

UPDATE: There was absolutely nothing wrong with our new unit. The unit was bigger than our old one and required more power. Because of that it kept tripping the fuse. Eric recommended the electrician he uses to change out our fuse box, who by the way was also very good). Eric was prompt to solve the problem and was dedicated to ensuring we were taken care of. I highly recommend him. I changed my rating to 5 star for the great service we received!

Update: We did use them in the future. Got our HVAC cleaned/serviced before we turn it on for the season. Again great service! Thank you, Jesus. Much appreciated.

We called and they were out the next day. In about an hour, our AC was working for a more than responsible price. More importantly, the technician was kind and helpful with the explanation of the issue. We will definitely use them for any future hvac service.

I recently had the pleasure of working with Michael, and I couldn't be more impressed with the service I received. I reached out to Expert HVAC through Facebook Messenger at 10 pm, and to my surprise, I received a response back by 11 pm the same night.

Michael came out the very next day, a Saturday, at 9 am. The service was not only prompt but also incredibly affordable. Michael quickly diagnosed and fixed the issue with my HVAC system. His professionalism, efficiency, and friendly demeanor made the entire experience stress-free.

I highly recommend Michael for any HVAC needs. His dedication to providing excellent service at any hour of the day is truly commendable!

Great service, friendly tech. Took time to explain exactly what he would be doing and gave a time frame for completion. Pleasant gentleman felt 100% comfortable. Highly recommend this company ! ! Would definitely contact again if needed.

I am so glad I decided on this company for my HVAC system replacement. The job was done yesterday and the technicians did an excellent job and I am nothing less than extremely satisfied with their job performance and end result. Thank God for companies such as this one, as there is no possible way a common person such as myself could have done what these gentlemen did! Expert HVAC is truly a gem in our El Paso community. Please continue to treat your customers with the highest of standards as I was treated. While all the technicians were highly professional, I must give a personal shout out to the technician Jerry. That young man was on point throughout the entire time and answered all my questions with the highest degree of professionalism. Thank you so much for your service!

Company sent out a tech same day, late afternoon, the day I called. All the other companies I called said we can get to you in a day or two. 3 ton needed a new capacitor. Unfortunately they couldn’t get to the repair for 3 days. Our house upstairs got to 94 degrees and the entire family and dog had to sleep downstairs for 3 days. It was tough, but we managed. Sergio came back and did the repair 3 days later and did a great job. Sergio was very friendly and was greatly skilled. Will use this company again if it is ever necessary. 4 stars because we had to wait 3 days for the repair.

Never fulfilled on the promise. I know it’s been a while. But they never came thru on this.

Just got my old A/C serviced on my new house, was nervous because some companies might try to find a way to sell a new unit. Not these guys! My tech Sergio did a super thorough inspection and was honest, said my unit was running great after all these years! I feel confident that when it’s time to replace or maintenance, I’ll definitely be choosing Expert HVAC from now on! Awesome customer service, professional and knowledgeable!

I had hope that a company like this would've been more knowledgeable but it didn't seem that way. They never fixed my issue, I had told the technician about what I had been observing and that I saw some codes on my unit and everything but he kept saying everything was okay. My HVAC works fine for only the first couple of days after he came and did minimal stuff and then again it doesn't reach the temperature and it stops cooling. It just seemed not interested to look more in depth about the issue. Also, it's hard to know if they would come after making the appointment through phone, because there's no courtesy to call or confirm the day of the appointment. They just have you waiting, I'm not sure if they would've come if I wouldn't have called them.