Reviews of local pros in Forney, Texas

Big shout out to Horatio Alonso at EMS Heating & Air Conditioning who took care of my AC unit! Did a great job fixing my fan motor and replacing my modulator. Plus, super cool guy. I would HIGHLY recommend this veteran owned company.

Our homeowners insurance sent this company two weeks ago the first tech said he couldn't fix our AC. So they sent out a specialist he said he needed to order a part. Which was supposed to come in Friday before last. My husband was checking with them daily for updates they said the part was coming from out of town. Then all of a sudden yesterday 9/8 they tell us the part is in pearland so they had been lieing the whole time and they started getting rude to my husband because he kept calling they even hung up on him a couple of times. On top of all that the appointment that they made for us for today 9/10 for between 9AM -1PM they texted my husband and said it was cancelled but, this happened after he called them to check the status of the technician. They gave us the runaround for over two weeks. We had to call someone on our own and having to pay out of pocket for something that our insurance was covering through this unprofessional company. I would not suggest anyone use this company. If I was able to give 0 stars I would give a -0!!!!

Don’t be misled by negative reviews for the WRONG COMPANY with a similar name out of Austin subcontracting in DFW. You’d think people posting angry reviews would ensure they were accusing the right company first before causing harm to someone else’s livelihood, that is reckless. EMS based in FORNEY, TX is absolutely trustworthy, timely, and does great work at my house every Spring and Fall. They have fixed our aging system when we were in a jam, they are forthcoming with pictures and technical measurements offering me a heads up if a part is reading weak heading into the next season, and they don’t fix what isn’t broken if I don’t want them to - like the noisy draft inducer in my furnace that somehow still hasn’t burned itself out. My 19 year old system is running great because of Eric and Emilio at EMS, love those guys, they will be my service provider as long as I live in the area.

EMS replaced our unit at the shop and added ducting for better efficiency. They were professional and courteous, and explained everything in detail so we understood how our system works. We Highly recommend EMS Heating and Air Conditioning!

I have no reason to search anywhere else, EMS has always taken good care of me when I called. After my experiences with them I’ve never used nor recommended any other company. As someone who also works in field service (different industry) I try everyday to deliver the same service that they do and sometimes can’t meet my customers expectations. These guys are the definition of quality service and should be teaching guys like me how to do the job right every time.

Our AC went out at the worst time and EMS was over within a few hours. They were quick, attentive, up front about pricing and options. We are so grateful for them and recommend them to anyone looking for heating/air services!

Horatio was the guy who came and did our maintenance check. He was so great and helpful. Then he was also the one who came today to fix the things we needed. He explains everything and is so thorough and polite. We are always
Pleased with the service we get from EMS.

The only reason I am giving them 1 star is because there in not a "no star" option. They were assigned by our home warranty company to repair our a/c which has been out for 3 days. (in the triple-digit TX heat). They contacted us and we were assigned a time slot of 12-5pm. Their technician called us at 12:38pm to say he was on his way & should be here in about 15 minutes. He arrived at 12:52pm and asked what the problem was with the a/c. We explained that the unit would turn on, then about 10 seconds later it would turn off and that had been happening for the last 3 days. The technician asked my husband to show him where the attic drop was located because he wanted to look at the inside unit. When he got in the attic, he told my husband not to go up with him and the keep the stairs clear in case he had to exit quickly. When he came down from the attic, he asked my husband to show him where the outside unit was located so he could look at it. My husband walked the technician to the outside unit and stood near by in case he had any questions. The tech asked my husband if anyone had performed a "leak test" on the unit because it sounds like it may be out of freon. My husband said no and the technician said he would have to fill out a leak test report and get that scheduled before he could do the repairs then he walked to his truck at 12:59pm and sped off.
After about 45 minutes, I called the company to inquire if the technician had filed the report or if was he coming back and was told the technician refused to work on our unit because he didn't want to be watched over while he worked. I explained that the technician had only unplugged the unit, he did not even begin to do any work, he just asked us that 1 question then left. The person who answered the phone was rude and kept talking over me while I was explaining what happened. They were VERY UNPROFESSIONAL - horrible customer service!!
We have called our warranty company to make them aware of the situation and will be contacting the Better Business Bureau as well.

Thank you EMS Heating & Air Conditioning for coming to our rescue in these High Texas Temperatures. Our air stopped working and within a couple of hours Horacio was out there diagnosed the problem and had us up and running. I loved the knowledge and professionalism he offered. This was my first time to call them and they will definitely be the one I call for all my heating and air conditioning needs.

Tanya and Horatio have been very helpful in working towards getting me back up and running. Great follow up amd execution. My story is pretty long, having been hung out to dry by anothet local conpany. EMS and their staff went above and beyond to provide the service and repairs they did at my home. I cannot recommend them enough.

Horatio Alonzo is a top notch technician who arrives when he says he’s going to and always asks permission to use my sink before rinsing various parts. He’s a great guy as well! I have been using EMS Heating & Air Service since 2016 and have never been dissatisfied with either the product they installed or the service they provide to keep it running smoothly.

Have been using EMS for over a year and they are fantastic. Emilio and Horacio have come out multiple times for service or maintenance, and are always professional and courteous.

Excellent service!!! They were recommended by a close friend, so I called in the morning and they were at my house that afternoon. Horacio was extremely courteous, professional and thoroughly explained the issue. I highly recommend EMS and will definitely use them in the future.

We have had EMS Heating and Air Conditioning Inc come out to our home a couple times for AC maintenance. They are honest, reliable, and operate with integrity. I recommend them to anyone needing maintenance or service on their AC unit.

We have installed 2 new systems installed by EMS over the last 8 years in 2 different homes. Both installs went well and were
Priced competitively. This is a 2nd generation family business and you can tell you matter as a customer. Our most recent install was a high efficiency unit and it has been great! Talk to Eric and the team. They will take care of you.

Emilio & Juan did a great job on my fall maintenance. I highly recommend EMS Heating & Air. They are honest, professional, respectful and always do a great job!

We have had 10 years + of highly professional and honest service from EMS. Highly recommend!
Emilio assisted us today and was very thorough explaining what was going to be done and checked in with us frequently with status updates.

Professional and courteous service. Reasonable pricing, very helpful and communicative. Exactly what you want from your HVAC service company!
Update: EMS came back today (9/23/24) for a service call. Still the same professionalism, and quality of service we have come to expect!

Just a shout out to EMS heating @Air. Y’all are some of the best people in the business. Very good technical people that work for you. Horacio is one of the best. He explains every thing to you, and let’s you no what is going on. He has been to my house several times and is an excellent person. EMS Thank You for all that you do to keep me up and running all year long.

There was water dripping from the ceiling. It was coming from the air condition pan in the ceiling. EMS Heating and Air conditioning was at my business within one hour to do repairs. Pictures were taken, Mr. Emilio Dlaz was amazing and thorough with his work.
Customer service was excellent.

EMS did the initial install of my system 5 years ago. This year EMS came to do an annual service check. Turns out we had a slight problem. EMS worked diligently to identify and correct the issue. They went above and beyond to make sure we were satisfied with the job. I will continue to depend on EMS for all my A/C - Heating needs. They have proven to be knowledgeable, professional, and dedicated to making sure the customer is satisfied.