Reviews of local pros in Forney, Texas

I hesitated to call EMS because I was a bit outside their service area and I’m glad I did anyway! Tonya answered my call and made me feel like I was already a part of their client family! Not only did they say yes, they said Emilio would be out the same day. I received a call from Emilio shortly after and he asked specific questions about my issue and provided me with expectations on ETA (even offered to bring a snack if I wanted something from the convenience store!). Emilio was able to figure out our issue and called/ordered the warranty parts I needed (so glad I didn’t have to). He did a great job keeping us informed and being transparent as to what he was doing. We’re due a follow up service to install parts and we’re hoping Emilio will be back with other great technicians from the team on installation day!

Definitely recommend EMS to anyone with a AC/Heating issue. Keep up the great customer service!

EMS Heating & Air Conditioning Company is the worst company when it comes to residential HVAC work. Zero Quality in work, customer service repore is not good at all. EMS Air Conditioning & Heating was assigned to me by First American Home Warranty Company for AC repair work.
From mid February 2025 to the first of April 2025 they have done a messy job on my upstairs AC Unit.
In February,They sent a Technician out who stated that the Carrier AC unit, needed a new compressor, the condenser needed to be cleaned out and the evaporator coil needed to be cleaned, for this, I paid $1435.00 out of pocket which is what First American Home Warranty would not cover.
Weeks later they sent out another Tech to do just that, not only was the Tech late, he was overwhelmed in doing such a big job alone, he even stated that it should have been two Techs on this job. I assumed once he was done and he left that the job was completed. I turned on the AC Unit and it was not cooling nor heating. The next day I contacted the company about it. Days later, The next Tech came out and he put Freon in the system. Said he found a leak as he was putting the Freon in it, he said he repaired the leak however he ran out of freon. He left. A week or so later another Tech came out, worked on the unit, said everything was working gone and he left m I turned the system on and again it was still not blowing cool not hot air. I called the office again, they sent another Tech out, he was dumb founded, he did not know what the last Tech had done, he called his office and no one answered. He said that while he was waiting to hear back from his manager , that he had 2 other customers in the area and he was going to see those 2 and he would be back in an hour, he never came back nor did call me back. I called the office again! Again, They sent out a Tech, he came and he checked out the system again, he then said the evaporator coil, that the previous Technician pulled out took apart and cleaned is now leaking water and now the air handler needs to be replaced for an additional $1900.00 out of pocket I was furious! The next day or so I got a call from the manager saying the evaporator coil could be leaking now due to pressure from the vacuum.
the evap coil was not leaking before the Tech dismantled it!
I feel it a total neglect on their part.
They don't give a breakdown list of the repairs, their Techs are in and out of your home and never explain what's going on with the system, they just leave as if the system is repaired! They are careless, they walk on your carpet with dirty muddy shoes! I told EMS and First American Home Warranty, to NEVER send anyone else from EMS HVAC Company , out to service my AC unit(s). They are not a good HVAC company. Their work is terrible and Their customer service sucks! My upstairs unit is still not working and First American Home warranty company wants to pay me off $800 of what they would have paid EMS HVAC had they repaired my upstairs AC unit.
This is the worst HVAC repair experience I've ever had!

Im extremely disappointed at these guys. About three weeks ago they came to check my hvac system, told me it had major problems and the whole unit had to be replaced. I contracted them to do the replacement. Fast forward to yesterday and the HVAC stopped working. I contacted them for emergency repair and they told me to wait a few days. I have a disabled person at home and could not wait, so I contacted another emergency service. They fixed it right away, but to my surprise they told me that the unit was still a 10 year old system! EMS didn’t replaced the whole thing. It was just a rip off. Avoid them!

Edit: We HAD a great experience with the install of a new unit in the fall of 2023. Within one year we noticed the system wasn't balanced, wasn't cooling/heating the same way as our old one had. EMS wasn't able to correct or fix the issue. Now our unit isn't even 2 years old and it's leaking! Have tried calling and reaching this company several times and no response. Do not use them!

We had a great experience with EMS. Every person who came to our house was friendly, professional, and knowledgeable. We were given a quote to repair our unit and one to replace it. Because this was the second costly fail on this unit, we decided to replace it. I should have taken before and after pictures because the difference in installation was night and day. The EMS install was very clean and well done. The system has been running both AC and heat for the past two months without any issue. Emilio was just back out this week to perform a system maintenance and of course everything is working as it should. Again, he was thorough, professional, knowledgeable and friendly. Highly recommend EMS and will definitely be calling them when it's time to replace our other unit.

If I would’ve been able to give negative 5 stars I would’ve I reported my A/C took 4 days to arrive. The service man arrives late afternoon says I needed a capacitor a common on. Not on his truck. So he offered to have company order it. Get and email Wednesday afternoon saying ordered and should get it 24 hours I call Thursday they say perhaps get in installed sometime next week. Terrible service don’t use this Mickey Mouse outfit to even change a screw

Would not recommend. Tried to use through first American home warranty and they said my compressor was out . We were given an estimate of $1,800 before they would start on the job. My family was without an AC for over a week already because they didn’t get in any hurry to fix our issue.
We called another AC repair company and they were able to fix our AC for half the price.

Well, we had a few hiccups at start And it may have been from information provided to them by the home warranty company. Who knows!!!. Any way, this company managed to get my hvac system professionally diagnosed. and up and going. very professionally installed..thank you Ms Lydia!!!

Service was great! Rodney was very professional, courteous, knowledgeable, and efficient. Problem solved- thank you, EMS!

Our a/c quit working on a Sunday afternoon! Richard arrived quickly and had us back up and running in no time. We highly recommend!

Jay and G really helped me out after the storm. No one else could get out here, they were honest and helped me out even though I have an odd unit. Incredible people.

This was probably my best experience with any tech from any field, not only did he take the time to show me the problem but walked me through several options on the best resolution to resolve the issues. Safe to say FOX has my business!⭐️⭐️⭐️⭐️⭐️

I’m very pleased with service provided and Richard also educated me; like I was in training.I like that you can track them to see how far they are from you (distance and minutes) and it’s accurate! Great company and will definitely get my service from here on out..

Jay and G did amazing job fixing my AC. They were extremely professional and took the time to explain everything in detail and do the job right.

AWESOME is the best word I can use. I have been out of town the 2 times his services were needed. My daughter was home to grant access. Mr. Fox was EXTREMELY professional and polite. I feel VERY BLESSED to have him for the repairs we've needed and may need again in the future. Len H.

Jay was friendly and professional, and had our unit up and running in less than an hour! We have used Fox Air & Heat for years!
Kathy Donnelly & Jeff Gern

I am extremely impressed with the service Richard provided to us. He was very thorough in his assessment and I felt like my home was being handled by a true professional and knowledgeable company. Thank you.

Richard a true a/c tech crossed his T's & dotted his i's, did his research and found the real problem with my a/c system. I will definitely recommend this a/c company if he is on the job. Thank you for your honesty, professionalism, and that extra initiative in your part. Great job

Very professional, honest and prompt. Would highly recommend!

Just had a new AC unit installed! They are amazing. They worked for 3 days in 100 degree temps. They never complained. Very happy with this company!

I have used Fox several times for various residences. He is always, prompt, thorough, honest and fair. Problems are quickly and correctly diagnosed. The prices are very competitive. I would highly recommend this company!

Was having trouble with our Ecobee 3 lite thermostat settings for the Heat pump and Gas furnace to run proper, called and was walked through setting up proper settings and believe me it works fine since. I believe all small business need to have the quality of response Fox Air & Heat showed me. Thanks again Richard.