Reviews of local pros in Forney, Texas

Great customer service and extremely knowledgeable of our heat and air systems. We use their maintenance plan and have our HVAC checked out twice a year. I highly recommend EMS. Tonya helped schedule both of our properties and Eric came to do the service. I like that the same technician comes each time so he knows our house and system. Both employees were friendly and helpful.

Great local company!!

Great customer service and honest! Eric and Horatio were great and prompt. Diagnosed my issue and even though the part was on backorder, they stayed on top of the manufacturer and even put window units in until the compressor came in.

Now my system runs and will be using them for routine maintenance and any other repairs needed!!

Give them a call!

Had a problem with my A/C, they were out the next morning. Horatio was punctual, kind, and explained everything I needed to know. Very trustworthy and did everything he could to help me including giving me a little scraper tool straight out of his toolbox since I opted to clean my unit myself to save money. Received a follow up call from their office and was encouraged to call if I had any questions. Will definitely be calling them again if I'm in need in the future. Seriously though, give Horacio a raise, he deserves it.

EMS has always done a great job maintaining and addressing issues with our home HVAC systems. An honest company that will give you options and not try to push unnecessary services on you. We have had Hector out at our home twice and he is super professional and friendly and has a a solid ability to explain things in layman’s terms. And when he figured out that our upstairs AC wasn’t working because we accidentally turned the physical power switch off, he was gracious and didn’t give me too much grief. 🤣

We had Emilio D. service our unit and he was polite and professional. He was able to get it back up and running. We had previously used two other AC companies and we learned some expensive lessons. We will stick with EMS for future repairs.

They got here same day and go my HVAC system working again. They are also coming out the next week to do one of the yearly services on my units. Horacio done my second service today and was very good to work with. He explained everything and made sure it was working like it should.

The folks at EMS are top notch! We’ve been using them for about 4 years for annual hvac maintenance as well as a new system install.
They are extremely responsive and do whatever it takes to make sure we are satisfied. All of their techs are professional and they always show up within the expected window.
Leave the large, impersonal outfits behind and call EMS.

Horacio provided excellent service! He was prompt, professional, and very knowledgeable. He took the time to explain the issue thoroughly and provided maintenance tips for homeowners. I will definitely be choosing this company for any future A/C issues!

I am so grateful to my insurance man for recommending EMS Heating & Air Conditioning, Inc. The first encounter was last fall when the heating/ac unit, hanging from a (believe called "stud"), came loose on one side, and although the new unit was approximately two years old, and yes, I had a service agreement with the company, the owner refused to come repair it. He came, looked, and said the roof caused it, even though the roof was months old. I called my insurance agent in Rockwall who suggested I try EMS Heating & A/C. Eric came out the same day and saw the damaged unit hanging, and the flooded pan and floor due to the pan clogging. The next day he sent his crew to repair the shoddy work done by seller who represents Rudd. Attitude and work ethics were a true gift to me. Based on my son meeting Eric last year, and extremely impressed, this year he called and signed up for their service warranty. Two weeks ago I called, and one of his crew came two days ago to service both units. He discovered the A/C capacitor was on the verge of failing, and the unit is just two years old! The larger system in the A/C was in bad shape and he is working with the Rudd company for a replacement. He explained in detail, step by step, what has occurred., took photographs of each and everything he did, and has promised to send them to me. I could not have been happier with EMS, their response time, incredible work ethics, and pricing. Without hesitation, I would recommend and again use EMS. Everyone with whom I have dealt have been incredibly nice. Footnote: The company in Sunnyvale who sold me the unit would not at first come out, then finally he looked at the mess and damage and refused to fix the poor workmanship caused by his installer. Several days later, he called to say he would come over on Saturday to repair it ........one week later, while water is pouring out. EMS provides quality work, ethical standards, and respectful to the customer. (Photos have yet to arrive, therefore unable to share).

My family has used EMS for years, and once again they came through famously. Came out after our unit stopped cooling last night (in AUGUST, ugh) this morning 08/09 and found the problem was fairly minor. Made the repairs for more than a fair price, and by the time I got up (I work nights) the house was nice and cool (for August). Thank you guys again. Highly recommend this company for any Heating and A/C work!

A/C went out this summer and I called EMS Heating and Air. They were on time and very professional. The tech did a very thorough inspection and was honest about his findings. We did a pressure test and found where the leak was. They didn’t just try and suggest parts that I potentially didn’t need, they took the time and did the right thing and actual found where it was leaking from. Repairs were fast so we could have AC asap. Have had no problems since then. I highly recommend EMS for all your heating and AC needs. Great service and honest work.

Extremely unreliable company. Kept canceling our appointment for "personal reasons." Ynfortunately I'm stuck with them since theyre contracted through my insurance. I hope I never have to use them again, ever!

On time, very friendly and knowledgeable. It’s probably the 8th time we have used EMS check them out.
They also have a quarterly maintenance plan that’s nice to know our unit is being cleaned and checked on.
Two things I never did myself

They arrived on time, were efficient, friendly, and knowledgeable. They are honest and after many years with them, we trust them to give us a reasonable assessment of the work involved. The cost was reasonable and we plan to use their services every time. We cannot recommend any company higher than we recommend EMS.

Will be calling yet again. Seems like we were purposely sold a malfunctioning system so someone has to come out every couple months and repair something. Broke down before the freeze lol broke down twice last summer and seems to be malfunctioning once again. We don't abuse the system. Try to keep it at a reasonable 75. Got home and it was 82. Turned the system off for a bit, turned off the main power to the house for a bit..now an hour later and thermostat is marking 83.
2 year old system that's still under finance...and I'm sweating just sitting here like a 600 pounder. The outside unit isn't running.

Where’s the zero star button.

One of the most unprofessional experiences services I’ve had in my home. Tech came out and refused to address what was on the work order. Said he didn’t work for first American (even though he represented them) and when i asked to see the work order to try and understand the confusion he told me “I ain’t showing you nothing lady”.
(After waiting a week to get our HVAC unit issues resolved).
He addresses nothing and it’s actually scary someone so disgruntled was in my home.

Came to clear our ac line and this is what they left ... I called and called. Texted and no response. It's ruined personal items. It's the sludge from clog and now it's on walls, ceiling, rugs, toothbrushes.

I am captive with my home warranty to use EMS. I have a baby at home and I've been waiting almost 2 weeks for them to fix my air conditioner. It's July and there's no urgency whatsoever.

Stay away. Disrespectful customer service. No show. American Home Warranty is as bad. DO NOT RECOMMEND. UNPROFESSIONAL.

Zero stars!
Emilio who worked for this company was very nice. However, he broke our attic stairs and the company was supposed to replace them. When I finally spoke to him, he said the company closed the doors and let everyone go. They have completely ghosted me and have not followed through. We used this business for our maintenance because my mom used them for 5 years and they always did a good job. This is unacceptable and is being resorted to the BBB. Apparently, this company doesn’t even exist anymore.

The first repairman who came out was only here for maybe 10-15 minutes. There’s no way in that amount of time could he have checked my A/C system. Once he came down from the attic he stated that I will need an entire new system and my home warranty will give me problems with replacing my system.

Then two days later I receive a text that a repairman will be here the following day which Tuesday. He arrives and checks my system in the attic and he didn’t find any problems and that he would need check the outside unit. At this time it’s pouring rain and knew he couldn’t check my outside a/c unit. That be the following day which is Wednesday. I received text Wednesday that they be out on Friday. Friday came the repairman is rescheduled for Monday. It’s been nearly 2 weeks and my a/c is still not working. I do NOT recommend this company at all.