HVAC reviews in Garland, Texas

This company started a fire and burnt my yard during an ac repair. It took weeks in the heat of summer to get the repair, then they started a fire and burnt my grass and my neighbors grass. The entire process is still frustrating And now refuses to pay. But bragged about owning a yard service company. Very unprofessional and dishonesty.

Extremely Disappointed – Avoid This Company

What a frustrating and disappointing experience. After five visits to address a simple AC drain pipeline issue, the situation has only gotten worse after each technician’s visit. Instead of fixing the problem, they now claim that my homebuilder installed the wrong AC unit – something they apparently couldn’t identify during the first or even second visit?

If your technicians are qualified, shouldn't they have spotted this issue much earlier? Now, because of repeated mishandling and misdiagnosis, I’m being told I need to replace the entire indoor AC unit.

This company has cost me time, money, and trust. It’s clear their technicians lack the necessary knowledge or training. Do yourself a favor and avoid this vendor. There are better, more competent HVAC service providers out there.

Our AC unit in our new house wasn't letting out cool air. Jeremy came over and had the problem fixed within 30 minutes. He gave us tips and helped so much. Very appreciative of the work done fast and efficient!

A-US was the assigned contractor to repair our heat pump/AC system through American Home Shield, so we paid one standard price of $100 as a member. The technician, Israel, called us about 1 1/2 hours before arriving to keep us informed of his status which was much appreciated. He arrived almost exactly 1 1/2 hours later and diagnosed/fixed the problem in about an hour. Professional and friendly he explained in detail the mechanics of the system and what caused the failure of the system to cool. To date the system is working fine. I would highly recommend this company for AC repairs.

Got them contracted by our warranty company to fix a non-functioning ac unit. Incorrect diagnostic report to the warranty company made sure, that I would not get reimbursed for the claim. Instead, I got a private offer of $2,700 to fix the issue. Had a different ac company come out, diagnosing the correct part that was broke and fixed it myself for $600 part cost and 15min labor. What a SCAM.

Before purchasing my home in Dallas, my inspector pointed out that the HVAC system had a supply/return differential of 4 degrees. The seller negotiated that they would file a claim with their home warranty company to get it fixed. A-US was sent on the behalf of the home warranty company. After evaluating the equipment, A-US said that the inspector did not properly test the system and that the unit actually had a supply/return differential of 20 degrees which is normal. After closing on the home and moving in, I quickly found out that the system was not working properly and that A-US had lied which resulted in me paying over $10k for a new HVAC system out of pocket with no credit from the seller. With that said, DO NOT TRUST THIS COMPANY!

Technician came out to inspect my system on Friday because my heat was not working. Found that the blower motor went out. Said he was going to call warranty and pick up a new part. I was told he would call or text me with an update. Never heard from him. Over 24 hours later my house began to smell like smoke. Did not realize he left the system on and had heat set at 79. Went into the attic and found parts taken apart and unit not put back togther. No filter in unit. Office has been closed and unable to speak to anyone. I would choose a different company for your HVAC needs.

The technician Paul Hall was prompt and professional. He repaired the break quickly and efficiently but then spent just that little extra time to explain the system and made excellent recommendations for preventative maintenance that will keep our hvac system running smoothly. I highly recommend this company and yhi technician especially.

I wish I could leave negative stars! We requested a heater tune-up, and they sent a technician named Chris Rodriguez who "supposedly" did the tune up after which our thermostat suddenly showed as being off line. When we reached out to Chris he initially said he'd come by. He rang our doorbell once and then left when we were not fast enough to answer the door to his liking. Then then text us that he "tried" and now we're on our own and would have to contact the warranty company and request and PAY for another service to FIX HIS MISTAKE! And the craziest part was that the company customer service is unaware of this guy's existence as they're out in the Phillipines somewhere and when are aware of the situation they fail to acknowledge the cause of the problem was their fault to begin with.
My recommendation to anyone using this company is DON'T. They're a SCAM! They purposely cause more problems then charge you more to "fix" it.
If anyone is reading this request that your home warranty place this company on a DO NOT CALL list.

Technician arrived on time, was in constant contact with both my husband and myself in case he couldn’t reach one of us for access, was professional and very knowledgeable. He was able to identify and repair the defective part of our HVAC fan quickly without the push for full replacement-which was recommended by TWO other HVAC companies prior to us getting American Home Shield and being assigned A-US Air!!

I was very pleased with Thomas the technician that came to the house. He was very nice and check the furnace to make sure it was working safely and properly for the cold weather. The only thing that was not communicated like I was told it would be was receiving a call the day or evening before to give me a time he would arrive. Luckily we were home when he showed up and everything went very well. Defiantly would reccomend again.

There’s not a lot to base this evaluation on. They've been in touch with American Home Shield whose representative told them that we would be responsible for replacement of our air conditioning. Our contract with America Home Shield indicates they will cover all costs related to the replacement. U SA AIR Conditioning will have to wait until we get a truthful response from American Home Shield.

This company has been sent to my house twice this year.
In July our A/C unit was acting funny.. our home warranty sent someone out, that person walked into our house, never stepped foot on the steps and walked away. And say down the road in the truck for about 15 minutes. It’s all on my outdoor camera.
When I called the company to ask why they said the technician said no one was home and left.
Someone else had to be dispatched .
The next day a new technician came and said we had a clogged drain pipe not allowing moisture to drain and that they unclogged it.
October 30 my heat wouldn’t come on.
This all one unit.
Home warranty sent A US air out once again. He told me a motor seized and wouldn’t run. Said there was standing water inside the unit Took pics of everything and said someone would get back to us within 48 hours.
After a week I heard nothing.
Apparently the drain pipe wasn’t unclogged and the unit wasn’t properly serviced in July and now there’s extensive water damage.
Now it will be 28 degrees tomorrow night and I have a child with lung disease and no heat.
I wouldn’t recommend this company to anyone.

Single handily the absolute WORST company I’ve ever dealt with. The untrained installers completely botched the install of two units, put a massive hole in our ceiling and just left without even telling us. 2 days later one of them busted a hose or something and now it’s raining in the living room. Terrible doesn’t come close to describing this company.

Technician (Jose) was prompt and sent several text messages to advise me (if there was a delay - there wasn’t). He was thorough and installed a new furnace filter (furnished by me), performed a tune up for the winter season, check the gas level also cleaned the flame sensors and the port for the inducer motor. I highly recommend A-US Air Conditioning!

I wish I could write a better review for this company, but unfortunately I am not happy with their services.

We lost AC in our house about two weeks ago and were assigned this company through our home warranty company. Due to my job and availability, I couldn't have someone until later that week on a Friday. The technician was kind, and came within the window provided, and had the AC back and running within an hour. Unfortunately... this only lasted about four days, as the issues came back and worse with our unit. I scheduled a followup with my home warranty and were promised an appointment for tomorrow, another Friday. A call from the office today mentioned to me that "they cannot service my address on Fridays, only on Tuesday and Thursday". When I asked the dispatch person why we scheduled it for a Friday when I had someone out the Friday before, all they could do is mention sending someone "today", which is not a possibility with my job. I am beyond frustrated, as I am now without AC at my home for nearly two weeks now.

Liars! Guy came out under home warranty and said our compressor was fine (it isn’t) and also didn’t look at our furnace despite me telling him we had an issue two day prior. Two days later, furnace breaks and they won’t come out for 4 more days. I’m 9 months pregnant and it’s a snow storm/cold front and they couldn’t care less. To top it all off, we had them replace our furnace about a year ago and are now finding out that they replaced it with one that isn’t compatible with our outdoor system and now we have to replace both. We also had to have them come back because it didn’t pass inspection.

Now we are replacing out of pocket and can’t use our home warranty. They are incompetent.

Mike was absolutely Excellent. He is very extremely knowledgeable. His service was top notch. I would recommend A-Us air as an excellent company for your HVAC needs. Mike did a tune up on my system as if it was for his own family. I appreciate American Home Shield assigned him to my request.

Kameron R. came by on time and was very helpful in resolving AC leak we had. He was more responsive than all of the other techs we’ve had thus far and took the time to educate us patiently when asked questions. Highly recommend!

Jonothan showed up on time, was friendly, and explained the services thoroughly. He answered all my questions and made the whole process easy to understand. Professional, knowledgeable, and easy to work with. Highly recommend.

Technician Israel Lazos provided outstanding service during my HVAC tune-up. He was courteous, kind, and very thorough, taking the time to carefully evaluate my system. What impressed me most was his willingness to explain the features of my unit and share practical tips on how I can help prevent costly repairs in the future. His knowledge and professionalism were evident throughout the visit, and he made sure I felt confident about maintaining my system.

I truly appreciate his patience and generosity in sharing his expertise. Israel was polite, respectful, and detail-oriented, and I would not hesitate to recommend him to others. I would definitely request his services again in the future.