HVAC reviews in Garland, Texas

I have American home shield. Had this company come out two times to diagnose my ac. Neither time did they fix the issue. Claimed a blower motor was bad. Quoted me $1400. They submitted fake pictures to American home shield. They denied the claim.

Called another ac company out. Blower motor is covered by Trane for 10 years. Just had to pay labor to install it. Sold. Do not do business with this AC company. Just look at the reviews.

The technician, Paul, was on time, courteous, friendly, skilled and efficient. He diagnosed the problem quickly and fixed it. He also gave me some tips on how to maintain my unit in top working condition. I am very satisfied with the service. A+

The guy that came out was very knowledgeable. He helped us understand the problem and gave us pointers as to how to remedy the problem. Thank you so much! We are very appreciative of you!

Excellent technician plus the same person that serviced my AC a year ago. Great to have the consistency of an extremely qualified and caring staff. This is a professional company and they are willing to go the extra mile.

A-US Air Conditioning came out within a reasonable amount of time and did a thorough job. It was the capacitor that had failed but Justin went above and beyond to check pressures and temps, and top off with freon. He was kind and courteous, explaining things as he went. I'm very satisfied with his service.

Our home warranty assigned this company to repair our AC. They came and said the compressor needed to be replaced. We paid $1500 in addition to what the home warranty pays them to replace the unit. The compressor wasn't installed correctly, so the AC is not working due to a lot of pressure. Two months after that, our AC is not working, we possibly have a ruined new compressor due to pressure damage, and it hasn't been possible to coordinate with them to come and fix it!

The visit was thorough and done in a timely manner. All my questions were answered and I received some education about my HVAC unit. I look forward to using them when the seasons change again.

Jeremy Henery is a technician that works for this company not only he knowledgeable, he is very helpful and honest I’ll keep using this company only because of him, just wanted to say thank you jeremy

A-US Air was assigned to me to my home warranty company. The technician was professional and went above and beyond to make sure the A/C was working properly. I would recommend them as a direct hire.

Through our home warranty with American Home Shield we had them come out to fix a Freon leak and clean out the drain pipe. 3 visits later they are now having to come out with their contractor and fix my ceiling because they caused a water leak and it messed up - Sheetrock, paint and plywood. Then want to say it wasn’t their fault just bad timing. No sorry I don’t think so. The tech tightened the fitting too tight and cracked it. The tech complained the entire time he was there, was very unprofessional. The lady that answers the office phone, you can’t understand a single thing she says. After sending an email to the manager he couldn’t even call to talk he hid behind emails instead of facing the facts over the phone.

This company is a joke! I hate that I have to continue to deal with them through my American Home Shield warranty! They came out a few days ago to fix my central AC just for it to break down again a few days later! I call them immediately to see about sending someone out asap especially since it’s so hot and my anxiety levels has been high since it’s so humid in this house and they just gave me the runaround! I know that they can assist in emergency calls because in the past, our appointment was once canceled til the next day and the tech told us that it was due to an emergency that they had elsewhere. The first representative told me that because they are fully booked today, that it won’t be until a few days before someone can come back out and check the unit. I don’t understand why do I need to wait a few days for an issue to be fixed and resolved that should have been fixed already a few days ago when they came out the first time! So I proceeded to ask the rep to allow me to talk to a manager so that I see about getting someone to come out today. She then transferred me to a voicemail. I left a voicemail and proceeded to call them back. I explained to the 2nd rep the issue that I was having and how this should be an emergency call since this service was already paid for a few days ago when they came out and obviously didn’t really fix the issue. He stated that he was the emergency on call tech but I will have to reach back out to AHS to have them place the work order as an emergency in order for him to come out today. I called AHS and of course they tell me that unfortunately they can’t put an emergency work order out on a service that has already been completed. But they can send them an emergent email about my issues. After the AHS rep told me that the email was sent and to go ahead and reach back out to US Air, I did just that and Benjamin the emergency on call tech at US Air stated that he hasn’t received an email and that it should be put in an emergent work order, even after I explained to him why AHS explained to me why they can’t put it in as an emergency! He then says, that after AHS reaches out to US Air, then US Air will call me. I told him, I know how this works because this is not my first rodeo with them. Unfortunately I have been dealing with this company for many years because I’ve had my warranty for many years. I told him that I just can’t wait a few days for their next appointment under these hot conditions! He proceeded to say that he will reach out to AHS himself to talk to them about making this an emergency call and he will reach right back out to me in a few. I already knew at this point that I was getting the runaround because no one hasn’t called me back all day! And lets not forget that I mentioned that I still have yet to receive a receipt to my email for the services that I paid for when they came out before and the tech says that I most likely won’t receive the receipt until Monday because it’s the weekend and no one is currently at the office! ATP, everyone is a joke to me! US Air Conditioning and American Home Shield are both a waste of your time and money! As long as they get to be comfortable at home once they are off the clock, then they care less about what customers are going through! They care less about customer satisfaction!

A– US Air Was dispatched by American home shield to fix my problem with the upstairs unit. The text been less than 15 minutes here. And said I needed a new coil. They wanted to charge for labor and I told him it was already covered through the warranty. so then they sent me a bill for $2100 with bringing stuff up to code and $650 for eight permit which costs $50 in our county. Having no choice, I let them Replace the coil. It did not solve the problem. They came out three more times, and then I could never get a hold of them.. Do not use this company. American home shield. Sent a second company and Within on our head. Fix the issue, which was the motor on the blower.
I believe thatA-US air Is one of these companies that does a lot of unnecessary work so they can charge fees. Also, they didn’t want to send a detailed bill so that they wouldn’t have to Charge taxes. Which is illegal in the state of Texas.

I have a leak in one of my lines that loses coolant (out in the open and easily accessible) . I have had them out 4 times and am awaiting number 5. Each time I have been told a technician would contact me the night before or at least before to schedule a time for me to be there but the best you get is an automated text saying they are on the way 10 min before. If I didn't have a job that let me drop everything and go straight home I'd be out of luck. They are doing the work as warranty so that's nice, but I've spent at least a few weeks this summer in a 90 degree house without ac and cant seem to get it fixed. Wouldn't recommend this company for East Texas at least.

I purchased an American Home Shield warranty last year, and I highly regret it. When I requested service for my heating system, they sent a technician from A-US Air Conditioning of Texas. After inspecting my unit twice, he failed to find the problem and made things worse. My cooling system now makes a loud noise, and the heating system still doesn’t work properly. He even left screws untightened, creating more issues. I do not recommend this company or the warranty at all

This company was absolutely the worst! Do not use.
They were the contractor for our Home Shield (do not use either), response time was horrible, the technician......I've never seen someone move so slow and not want to work. After several weeks with no AC we finally had Leagueville Air put in a wonderful system at a much better price and quick response. Call Dustin not A-US Air.

**Update** I want to recognize two technicians at A-US Air -Isreal and Miseal. The two techs have been very professional and thoroughly have resolved issue with my HVAC system at different times.

A-US Air did tech to resolve the issue after the Core replacement. * Isreal (the tech) was very professional, talked me through what occurred and how he was going to resolve it. A-US Air Conditioning has gained our confidence again.

End of update after fixed. I’ll add photos.

Two- waiting on a service call, I hope they fix it and I can change my posting and pictures.

AHS sent A-USAir for repair work. Less than a month ago. Their employees say they back their work with 60 day warrant- this is not true. The issue is in the picture - they rep did not seal the coil correctly - so I have air escaping into the attic. They do not want to send someone to finish the job correctly. Sad but True.
I was wondering why the air was not outputting like before from the vents before worked on it.
Trash JOB from the guy that was training another guy. See how their seal gave way bad workmanship.

I have no time for the heat in Texas!
A-US Air Conditioning gets an A+ from me. They responded quickly, showed up on time and fixed the problem right away.

Update: I have to give an update today, as I had to call my home warranty for a heating issue. Imagine my shock when it was discovered I had a board that should have been replaced before now. The tech gave me a temporary solution and went on to answer other calls without thoroughly reporting the issue and returning to replace the board. I m being generous with three stars instead of half the stars for half the job.

This company is excellent and the service is exemplary! Fast and courteous service and attention to the customer details. Very knowledgeable staff and extremely professional. I highly recommend this company. I don't normally write reviews but imperative everyone has credit for great work and not complaints only. _Steve Washington

Do not use this company under any circumstances. They are crooks and you can’t trust what they are saying. They were sent by my warranty company but I decided to take the cash out option and choose my own vendor. After finding out they had lost the job, they sent the warranty company a list of things they had done to prepare to do the work on my property. Including, requesting a permit from the town, installing a hard start and capacitor… the work totaled $800. I called the town, no permit had been requested and the vendor that I did choose was nice enough to remove a rusted on capacitor and hard start so that I could show the warranty company that A-US Air is taking them and their customers for a ride. Do not use! See photos below of the rusty equipment they supposedly installed the week before. Save yourself the headache and either take the cash out or get a second opinion.

If only we could give zero stars here. These guys were sent out to repair our heater during the winter through our home shield policy. While on site, the technician fell through our ceiling. Yes, fell through our ceiling. Leaving a giant gaming hall and massive amounts of debris all over the place. We were understanding at the time, because the guy assured us that someone would be in touch with 24 hours to repair the significant damage done during this visit. Here we are more than a week after the incident occurred and not only has no one contacted us, but we cannot get anyone on the phone. No one will return our calls or even answer.

Please, do not work with these people. This is one of the worst experiences we’ve ever had. We spent the Christmas holidays, with freezing, cold air, blasting into our home due to the hole with two little children and there is no end in sight as we have yet to receive a single response to our many inquiries here.

I hate this company. From response to arrival.
Tech came said it was probably my breaker .

Takes out old filter (furnace hasn’t been working for a a week, it’s less than a month old) says to make sure i replace my filter more often…

Leaves, doesn’t put in new filter right next to it. Runs all night without filter.

Morning comes , furnace is off.

Company won’t answer
Says their office is closed, automated message proceeds to say they’re open from 8am-12pm on Sat… 10am.